Copyright: © 2000 Juno Online Services, Inc.
Citation: © 2000 Juno Online Services, Inc.


Welcome to Juno

With over 10 million registered subscriber accounts, Juno is a leading provider of Internet-related services for millions of computer users throughout the United States. Juno offers several levels of service, ranging from basic dial-up Internet access—which is provided to the user for free—to competitively priced broadband Internet access:

•	Juno's basic service provides you with completely free, easy-to-use Internet access, as well as Juno's award-winning free e-mail. You pay Juno nothing: no monthly fees, no hourly fees, no start-up or membership fees, no fees of any sort.

•	Juno Web is a premium Internet access service that provides valuable features and benefits that are not included with the free basic service. For example, Juno Web subscribers get priority access to Juno's network to ensure that they can get online when they want to, and they get live customer service and technical support completely free.

•	Juno Express, our highest level of service, offers all the features of Juno Web at superfast broadband speeds—up to 21 times faster than an ordinary connection.

Juno's free, easy-to-use software makes sending and receiving e-mail and connecting to the World Wide Web simple and intuitive, even if you've never used a computer before.

How do I?

Sign up for Juno Web or other premium services

See also:

Service level icons


What's New in 5.0

Thank you for using Juno 5.0. This version has a number of new features and changes since Juno 4.0. You can learn about them here, or you can take the Juno 5.0 tour. To start the Juno 5.0 tour, click What’s New in 5.0 on the Help menu.

With Juno 5.0, you can now enjoy:

•	A seamless Web experience. With Juno’s integrated Web browser, you can surf the Web, read your messages, and write your messages through a unified interface. Switching between e-mail and the Web is smooth and easy. Both Web pages and your messages appear in a large main window, making navigating between your e-mail and Web pages simple.

•	Favorites—You can now access your Microsoft Internet Explorer favorites right within Juno and you can personalize favorites for each Juno account!

•	Mail Assistants—With Mail Assistants, you can automatically organize your messages by filtering junk mail and presorting incoming mail.

•	Access to any of your external (POP3) e-mail accounts through Juno. You can now read messages from your other e-mail accounts without leaving Juno.

•	HTML e-mail capabilities—You can read, create, and send colorful HTML e-mail messages.

•	Improved folder access and management—We’ve made it easier to save, search, and archive your e-mail.

•	Online mail notification—If you’re online and have new mail, we can let you know (this feature is available to premium service members only).

•	The Juno Backup Wizard—You can now back up your e-mail messages, Address Book, and much more using this simple tool. For more information, click here.

•	Improved Address Book—We’ve enhanced the Address Book to make it easier to manage and update your e-mail addresses.


Advertisements in Juno

Advertising is a necessary component of Juno. As magazines and broadcast television use commercials to cover the cost of providing you with articles and TV programs, our sponsors help cover some of the costs of providing our services to you.

Our goal is to make the advertising you see different from the advertising you typically see in other media. We try to make the ads both more useful to you and more valuable to our sponsors by addressing your particular wants and needs as you describe them in the Member Profile.

In addition to being geared towards your personal tastes, the advertising on Juno is designed to be visually appealing and interactive. The types of ads you see include:

•	Banner ads, which are displayed in the sponsor’s panel and in the Juno Guide.

•	Showcase ads, which appear in a separate window when you connect to send and receive your mail.

•	Pop-up ads.

•	E-mail advertisements, which you may occasionally receive from Juno or our sponsors about select products and services. As with any e-mail message you receive, you can read such messages, reply to them, ignore them, or delete them. Some of these messages may contain special offers for Juno members, but you’re under no obligation to respond. We won't send you more than one or two such messages at a time.

Juno does not support unsolicited commercial mass mailings, illegal multi-level marketing schemes, or other harassing messages. Don't mistake messages such as these for legitimate advertisements from Juno sponsors.  If you receive such messages, please report them to us using the Contact Juno wizard.

Ordering products

If you’d like to learn more about a product or service, click the advertisement to display additional information. In some cases, clicking an ad takes you directly to the advertiser's Web site so that you can browse the site to get more information.

Buying through Juno is safe

When you purchase a product through Juno advertisement's order form, the order is encrypted (computer-encoded) and is transmitted directly to Juno's central computers for maximum security.

How do I?

View advertisements

See also:

How Juno uses your Member Profile


About e-mail

Electronic mail, or e-mail, is one of the easiest and quickest forms of communication today. Like postal mail, you can use e-mail to send and receive messages; however, using e-mail, you can send your messages in seconds to anyone in the world who has an e-mail address. You can do this because e-mail messages are electronically transmitted over a network, such as the Internet.

An e-mail message can contain text, numbers, and other characters on your keyboard. However, along with your e-mail message, you can also send pictures, spreadsheets, word processing documents, audio clips, video clips, or any other type of computer file as attachments. For more information on attachments, see Important facts about file attachments.

E-mail addresses

In order for you to send someone an e-mail message, they must have an e-mail address. Like a street address, an e-mail address uniquely identifies the owner of a mailbox. E-mail messages are sent to this mailbox (that resides on mail server) at the owner’s e-mail address. An e-mail address is made up of a user name, followed by the at (@) symbol, the host name, and the domain name of the mail server. Let’s look at an example of an e-mail address: jsmith@mail.wxyz.com. In this e-mail address, jsmith is the user name, mail is the host name and wxyz.com is the domain name. Every Internet Service Provider has a unique domain name that is part of the e-mail address of all their subscribers. For example, juno.com is Juno's domain name.

E-mail style

Every form of communication develops its own style rules, and e-mail is no exception. Here are some general rules of e-mail style:

Uppercase letters—Using all uppercase letters is like shouting, so use uppercase letters only when you INTEND to yell. Other ways to emphasize what you’re saying include enclosing text with asterisks (*) or angle brackets (<<>>).

Abbreviations—Abbreviations for certain frequently used phrases have become standard in e-mail messages. These include FYI (for your information), BTW (by the way), IMO (in my opinion) and IMHO (in my humble opinion). Another common abbreviation is <g> (grin), which you can use to let your correspondent know that your previous sentence was written with tongue in cheek.

Emoticons—Some e-mail users use little graphics called smileys or emoticons to convey their feelings. For example, :-) is a smiley used to indicate humor, happiness or sarcasm. (Try looking at it sideways.)  Likewise, :-( indicates sadness or disapproval and ; ) is a wink.

Flaming—Because e-mail is so easy to send, people are more likely to shoot off angry or rude messages than they would with postal mail. This phenomenon is (unfortunately) so common that it has a name: flaming. If you’re ever tempted to send someone a flame, please think twice and consider the other person’s feelings.

Troubleshoot:

E-mail troubleshooting


Important facts about attachments

You can send e-mail messages that include text as well as computer files, such as pictures, word processing documents, spreadsheets, audio clips, video clips. When you send one of these files along with your message, it is called a file attachment, or just attachment. Similarly, you can receive any type of computer file as an attachment from someone else.

Following are some important facts you should know before you send or open an attachment:

•	File attachments can contain viruses. Because a file attachment doesn't just contain text, there's a risk it may be infected with a destructive type of program called a virus. Simply receiving an infected file, or even saving it on your computer without opening it isn't dangerous in itself; however, to be safe, you should scan these attachments with antivirus software before you open them. For more information, see Understanding viruses.

•	Both the sender and the recipient need to have a program which can read the attached file. Attachments are opened by other programs on your computer, not by your e-mail software. This allows people to send and receive many kinds of files, like word processor documents, videos, and sounds, but it means that you need to have the program that created the file (or a program that can view files of that type) on your computer. For example, if you’re sending a document created using the latest version of Microsoft Word and your recipient is using an old version of WordPerfect, he or she may not be able to read your document. In such cases, try to convert your file to a format your recipient can handle before sending the file.

•	The recipient needs to be able to receive attachments. For example, if the person is using another online service that doesn’t support file attachments, he or she will not be able to receive your file attachments.

•	File attachments are larger than most regular e-mail messages and they take longer to send and receive. Receiving a long file can take several minutes, which is both time-consuming and (if you're paying for an online connection on an hourly basis) costly. In addition, a file consumes resources by taking up a computer’s hard disk space. Therefore, send attachments only to people who you’re reasonably sure will appreciate receiving them.

•	Juno can accept file attachments encoded using MIME. The modern standard for handling attached files is called MIME, which Juno uses. However, some e-mail systems still use an older standard called Uuencode. If your recipient experiences trouble viewing your files, and you’re both using the same program to open the file, then find out whether your recipient’s e-mail system supports MIME. Conversely, if someone sent you an attachment and you see only garbled text, the message was probably sent in an older format.


Understanding viruses

While most computer programs and e-mail attachments are virus-free, it’s best to be aware of what computer viruses are and what to do when a virus infects your computer. A virus is a program or executable file (typically, but not limited to, files that ends with *.exe) that has the ability to replicate itself and sometimes damage its host.

Before opening an attachment from an untrusted or unknown source, check the attachment for viruses. If you believe that a virus has infected your computer, use your antivirus software to scan the files on your computer, and if there is one, follow your antivirus software's advice for removal.

How do I?

Check an attachment for a virus

See also:

HTML E-mail Preferences

Important facts about attachments


About the World Wide Web

The World Wide Web (the Web) is the second most popular feature of the Internet and consists of millions of information-packed electronic pages (called Web pages) that are filled with text and pictures, and can include special effects, such as sound, animation, and video. Practically every Web page contains special phrases or images called links (also called hyperlinks) that you can click to jump to other Web pages.

Because it’s so enormous, the Web has also been described as providing an ocean of information, which is why you sometimes see or hear that people are surfing, navigating, or cruising the Web. Another term for the same activity is browsing and the type of program you must use to access the Web is called a browser (such as Microsoft Internet Explorer and Netscape Navigator).

A collection of interlinked Web pages created by the same person or organization with a common theme is called a Web site. Most Web sites have a starting Web page that can act like a table of contents or index to the Web site. To access this Web page, you need to know the Web site address (also called a URL).

For more information the Web, please visit the Juno Help Center at http://help.juno.com.

How do I?

Search the Web

See also:

Web browser requirements

Getting around on the Web


What is a modem?

Computers operate in a digital language of ones and zeros. Telephone lines are typically designed to carry audio signals (such as the sound of your voice). Therefore, for one computer to communicate with another over a telephone line, a translation device is required to convert digital data into audio signals and vice versa. Such a device is called a modem.

A modem is often installed inside a computer, so the only part of the modem you see is the phone jack into which you plug your telephone line. Such internal modems are always connected to your computer and are always turned on. A modem can also be external, which means that is a separate piece of equipment.

In addition to a modem, you must have a telephone line available to plug into the modem. Juno can then use this line to dial into the central computers and pick up your e-mail, send your e-mail and connect you to the Web. When you use your telephone line to go online (the state of your computer when you are connected to the Internet or other online service), you can’t use it for making or receiving telephone calls. If you find that you’re frequently online, you could consider getting a second phone line devoted to your modem use. One of the advantages of Juno's e-mail service is that you can read and write mail offline without requiring your phone line to be tied during the entire session.

Note:	While we generally use the term “modem” to describe a dial-up modem, “modem” can also refer to higher-speed cable modems or DSL modems.


Juno's minimum requirements

To install and use Juno, you need a computer with the following:

•	Microsoft Windows 95/98/2000, Windows Millennium Edition, or Windows NT 4.0 (SP3)

•	486 processor (Pentium recommended)

•	16 MB RAM (24 MB RAM for Windows NT)

•	25 MB free disk space

•	14.4 KBps modem (28.8 KBps or faster recommended), network connection, or Juno Express service

•	Microsoft Internet Explorer 4.0 or later (recommended)

•	Dial-Up Networking software

•	SVGA monitor

•	CD-ROM and mouse

Please see your Windows manual or online Help for more information on checking your computer for these requirements.

See also:

Web browser requirements


Service level icons

You can tell your account’s service level by looking at the Juno title bar (the colored bar at the top of the Juno window) after you start Juno.

Juno Web and Juno Express members see the Juno icon with a blue 'J' and Juno Web or Juno Express after the account name.

Basic service members see the Juno icon with a green 'J' and the word Juno after the account name.


Shortcut keys in Juno

Juno provides special keystrokes called shortcut keys that you can use to select menu options and perform various actions using your keyboard instead of your mouse.

A plus (+) sign indicates that you should press two keys at the same time. For example, Alt+F means you should press and hold Alt and then press F.

A comma (,) indicates that you should release the previous keys before pressing the next key. For example, Alt+F, X means you should press Alt+F, release both keys, and then press the X.

To learn more about the different shortcut keys you can use in Juno, click one of the following:

Using shortcut keys to move around in Juno.

Using shortcut keys in the Read screen.

Using shortcut keys in the Write screen.

Using shortcut keys in the Web screen.

Using shortcut keys to get Help.

Using shortcut keys to format messages.

Using shortcut keys to move around in Juno

To	Press
Switch to the Read screen	Alt+R
Switch to the Write screen	Alt+W
Switch to the Web screen	Alt+B
Move to the next screen	Ctrl+Tab (for example, if you’re on the Read screen, moves you to the Write screen)
Move to the previous screen	Ctrl+Shift+Tab (for example, if you’re on the Write screen, moves you to the Read screen)
Open the Address Book	Alt+A (from Read screen and Write screen only)
Open an additional browser	Ctrl+N
Switch accounts	Ctrl+W
Exit Juno	Alt+F4
Go to the next option or box in a screen or dialog box	Tab
Go to the previous option or box in a screen or dialog box.	Shift+Tab
Close a secondary window (for example, the Address Book)	Esc
Using shortcut keys in the Read screen

To	Press
Move to your folder list	Alt+R
Get new mail	Alt+G
Move to the next message in the message list	N
Move to the previous message in the message list	P
Reply to a message	Alt+Y
Reply just to the sender of a message	Ctrl+R
Reply to the sender and other recipients of a message	Ctrl+Shift+R
Forward a message	Alt+O
Delete a message	Alt+D or Delete
Print a message	Alt+P, Ctrl+P
Move a message to a folder	Alt+L
Show or hide attachments	Alt+M
Find text in a message	Ctrl+F
Search for a message	Ctrl+Shift+F
Create a folder	Ctrl+L
Add the e-mail address of the sender of a message to the Address Book	Ctrl+Q
Using shortcut keys in the Write screen

To	Press
Send your mail	Alt+S
Attach a file to a message	Alt+T
Spell check a message	Alt+K
Clear a message	Alt+L
Print a message	Alt+P, Ctrl+P
Move to the Send to box	Alt+O
Move to the Subject box	Alt+U
Show or hide attachments	Alt+M
Insert your signature	Ctrl+M
Put a message in the Outbox	Ctrl+O
Retrieve a message from the Outbox	Ctrl+Shift+O
Save a message as a draft	Ctrl+S
Retrieve a saved draft	Ctrl+Shift+S
Using shortcut keys in the Web screen

To	Press
Connect to the Web	Alt+O
Disconnect from the Web	Alt+O
Cancel a Web connection	Alt+L
Select the text in the address bar	Alt+D
Add a favorite	Ctrl+D
Organize your favorites	Ctrl+Shift+D
Send a link by e-mail	Ctrl+E
Send a Web page by e-mail	Ctrl+Shift +E
Find text in a Web page	Ctrl+F
Print a Web page	Ctrl+P
Go back a page	Alt+LEFT ARROW
Go forward a page	Alt+RIGHT ARROW
Go to your  home page	Alt+HOME
To refresh a Web page	F5
To stop downloading a Web page	Esc
Using shortcut keys to format messages

To	Press
Apply bold to text	Ctrl+B
Italicize text	Ctrl+I
Underline text	Ctrl+U
Insert a horizontal line	Ctrl+H
Insert a hyperlink	Ctrl+K
Copy text	Ctrl+C
Cut text	Ctrl+X
Paste text	Ctrl+V
Undo an action	Ctrl+Z
Using shortcut keys to get Help

To	Press
Get help on a screen	F1
Open Juno Help	Shift+F1


Upgrading Juno Software

Juno is continually evolving in an effort to serve you better. From time to time, we send upgrades of the Juno software that you automatically receive when you connect to get your new mail. Before we send you the upgrade, we send you an e-mail message that describes the upgrade.

Downloading the upgrade may take some time (around 20 minutes over a 28.8K bps modem), as if you're receiving a very large e-mail message. Please don’t interrupt or cancel this transmission, as Juno will have to transmit the entire upgrade again if you do.

If you’d like to make sure you have the most recent version of Juno, you can always download it from our Web site at http://www.juno.com.

How do I?

View my current version

Download Juno


Terms of Service

The Juno Service Agreement defines the conditions and responsibilities of your Juno membership. You must agree to the terms of the Service Agreement before you can create a Juno account.

Click Yes, I accept the terms of the Juno Service Agreement and then click Next to continue.

Click No, I do not accept the terms of the Juno Service Agreement to end the sign-up process.

Note:	Juno occasionally notifies you about amendments to the Service Agreement, but you can obtain the latest version of the Service Agreement at any time by e-mailing us service.agreement@faq.juno.com.


Basic Information (Name and Address)

As part of the process of creating your new Juno account, you’ll need to provide some basic contact information. We use this information if we ever need to contact you for support purposes.

Note:	We never share individual member information with our advertisers unless a member gives us permission to do so. All personal member information is kept confidential.

Once you create your account, you can view or update this information at any time. To view or change your contact information, click Name and Address on the Options menu. In the Name and Address dialog box, you can change information in any of the fields. The next time you connect to Juno, this new information is transmitted to our central computers.

Note:	The name you type in the First name, MI, and Last name fields appears in the From field of your outgoing messages, which means that in addition to your e-mail address, recipients see this name. If you like, after you create your account, you can hide your full name so only your e-mail address is displayed.


Basic Information

Please select a 4-digit Personal Identification Number (PIN). After you select your PIN, we’ll send you an e-mail message with your PIN and new Juno account number.

As you use a PIN to access your bank account, your Juno account number and PIN give you access to your Juno account information (for example, account balance or a forgotten password) when you contact Customer Service. So, please be sure to keep your account number and PIN in a secure place.

In the Enter four digit PIN code box, type a 4-digit number. Please do not use spaces. In the Re-enter PIN for confirmation box, type the 4-digit number again to confirm your new PIN.


Connection Setup

You need to decide how you are going to connect to Juno’s central computers. When you’re connected to our central computers, you can send and receive e-mail, or you can browse the Web.

You can choose from three different connection setups. If you need to, you can always change your connection setup after you create your account. Select the type of connection that you will use, and then click Next to continue.

I am using a computer with a modem.	Click this option if a modem is installed on your computer and you want to use the modem to dial and connect to Juno’s central computers.
I am using Juno Express.	Click this option if you’re a Juno Express subscriber.
I am using a computer that is on an office or university network.	Click this option if your computer is permanently connected to the Internet using a high-speed connection, such as a LAN, a cable modem, or DSL (other than Juno Express).


E-mail Address

You’ll now need to select your e-mail address and password.

Every time you want to use Juno, you need to select the e-mail address and password you select here. You can also give your e-mail address to people you want to receive mail from.

Type your e-mail address and your password, then click Next. After you click Next, Juno connects to create your e-mail address on the central computers.

Someone may already have the e-mail address you select. If this is the case, Juno will suggest an alternate e-mail address. You can accept the suggested e-mail address, or you can type a different one, then click Next again.

E-mail address	Type the user name part of your Juno e-mail address.
Password	Type your Juno account password. Note: When you type your password, each character you type is displayed as an asterisk (*) to prevent anyone that may be passing by from seeing your password.
Please type the password again	Type your password again. Because the password appears as asterisks, confirming your new password will ensure that you typed it in correctly in the Password box.
Note:	If you ever need to change your e-mail address, you will have to create a new account that uses your new user name. You cannot change your user name and have your e-mail sent to your original Juno account.

If you want to keep your current user information (for example, your Address Book, stored e-mail messages, folders, and preferences), create a back up copy using the Juno Backup Wizard. If you want to make sure your correspondents send mail only to your new address, inform them of your new address and then delete the old account from Juno's central computers.

If you are a Juno Web member, your Juno Web service is available only from the account you used to sign up.  If you want to cancel your service so you can sign up for Juno Web using a new account, please contact us.


E-mail Address (transmitting)
E-mail Address (transmission)

Juno now has enough information to create an account for you. Juno connects to the central computers to transmit the information you provided, creating your account.

Under Status, is the number Juno is dialing to connect to the central computers and the status of your account:

•	If your account was created successfully, your new e-mail address is displayed. Click Next to select your service level.

•	If the e-mail address you want is already in use, you’ll need to select a different user name. When the E-mail Address screen appears again, you can accept Juno’s suggestion for a user name (which is definitely available) or you can try another user name.

•	If you’re unable to connect to Juno’s central computers, a Connect button appears. Your connection setup and your dialing options may not configured properly. Click the Back button to verify that you configured your connection properly. For help on any of the screens, click Help in the lower-left corner of the screen.

For more information on what to do when you can’t connect, click here. Then click Connect to attempt to connect to Juno again.

Troubleshoot:

Modem and connection troubleshooting

Modem troubleshooting


Activate Account

Once you’ve selected your service level and your access numbers, Juno has to activate your account. To do so, Juno connects to the central computers.

If you’re enrolling as a Juno Web member, click Activate Account to submit your enrollment request.

If you’re a basic service member, Juno automatically dials to connect to the central computers to activate your account.


Activate Account

Under Status is the number Juno is dialing and the status of your account.

If you encounter any problems with your account activation, please call us at 1 (800) JUNO-889 [1-800-586-6889]. Otherwise, click Next to continue.


Member Profile

The Member Profile is a questionnaire about your tastes and preferences that we ask you to fill out when you create your Juno account. Your answers to these questions help us understand what sort of information, products, and services you might find interesting and valuable. Among other things, this helps us select which advertisements we show you.

If you are a Juno Web or Juno Express member, completing the Member Profile is optional, although it can be beneficial if you. Members of our free basic service must complete the Member Profile; the advertisements we display cover the cost of this service, the same way advertisements cover the cost of broadcast television.

Your answers to the Member Profile also help us provide our advertisers with collective (but not individual) information about our members.

Note:	We never share individual member information with our advertisers unless a member gives us permission to do so. All personal member information is kept confidential. Unlike many other companies, Juno refuses to sell mailing lists of its members’ addresses or e-mail addresses.

We encourage you to keep your information up-to-date so we can show you ads that are appropriate for your current tastes and needs To update your Member Profile, click Update Member Profile on the Options menu. Follow the Update Member Profile wizard to complete updating your Member Profile.

For additional information about our use of the Member Profile, please review your Service Agreement.

How do I?

Update my Member Profile

Obtain the latest copy of the Service Agreement


Import Account: E-mail Address and Password

Once you’re ready to import your account, you’ll need to specify the e-mail address and password for the account you want to import. To successfully import an account, you must have remote access for your account enabled.

After you provide the following information, click Import Account.

E-mail address	Type the e-mail address for the account you are importing,
Password	Type the password for the account you are importing.
Import Account	Connects you to Juno’s central computers and downloads your account to your computer.
Once the account has been successfully imported, click Finish.

If the account wasn’t successfully imported, please verify that you typed the correct e-mail address and password and then click Import Account again.

How do I?

Enable remote access

Troubleshoot:

Modem and connection troubleshooting

Modem troubleshooting


Juno Signup-cancel signup

You can cancel the account creation process at any point during sign-up. A confirmation message will appear when you click Cancel—if you’re sure you want to cancel the sign-up process, click Yes; otherwise, click No to go back to creating your account.

Note:	If you cancel during the sign-up process, you may lose some of the information you’ve entered.

If you've already created an e-mail address and you’ve signed up for our free basic service, you will need to fill out the Member Profile before you can use your account. If you've signed up for Juno Web or Juno Express, completing the Member Profile is optional.

See also:

Member Profile


Updating your Member Profile

When you first created your account, you completed a Member Profile. We recommend that you keep this information up-to-date so that we can provide you with the information and services most appropriate to your current tastes and needs.

To update your Member Profile:

1.	On the Options menu, click Update Member Profile.

2.	Fill out the Member Profile. When you complete a screen, click Next to continue.

3.	When you're done, click Finish. Juno transmits the updated Member Profile to the central computers.

Tip:	If you need to, you can also change your contact information.

See also:

Update Member Profile


Changing your password

As a security precaution, we recommended that you periodically change your password.

To change your Juno password:

1.	On the Options menu, click Password and Security.

2.	In the Old password box, type your current password. Juno requires your current password to verify that you are authorized to change the password. Only asterisks are displayed on your screen so that no one passing by can see what you’re typing.

3.	In the New password box, type your new password.

4.	In the Confirm new password box, type your new password again. Confirming your new password ensures that you didn’t make any typing mistakes in the New password box.

5.	Click OK. Juno connects to update the password information on the central computers.

6.	After your password has successfully been changed, a confirmation message appears. Click OK.

7.	If you imported this account to other computers, you must change your password on those computers as well.

Tip:	You might want to write down your password and keep it in a secure place in case you forget it.

See also:

Password and Security


Enabling or disabling remote access to your account

By default, remote access for your Juno account is enabled, which means that you can access your account from as many computers as you want. For security reasons, however, you may want to disable remote access. If you disable remote access, you can access your account from only the computer where you disabled the remote access.

Note:	To delete or import an account, you’ll need to enable remote access.

To enable or disable remote access to your account:

1.	On the Options menu, click Password and Security.

2.	In the Password and Security dialog box, under Security:

•	Clear the Allow access to my account from other computers check box to disable remote access to your account.

•	Select this check box to enable remote access to your account.

3.	Click OK. Juno connects to update your new security setting on the central computers.

4.	After your new security setting has successfully been updated, a confirmation message appears. Click OK.

If you can’t access your account from a computer because remote access is disabled (on another computer that perhaps you can’t get to), you can contact us to enable it.

See also:

Password and Security


Obtaining the latest copy of the Service Agreement

Juno occasionally notifies you about amendments to the Service Agreement. However, you can obtain the latest version of the Service Agreement at any time.

To obtain the latest version of the Service Agreement:

•	Send an e-mail message to service.agreement@faq.juno.com.

You will receive an automatic reply that contains the latest version of the Service Agreement.


Viewing your current Juno or Web browser version

You can find out the version of any program (your Web browser, your word processor, Juno, and so on) by clicking the program’s Help menu and selecting About <program name>.

For example, if you're using Microsoft Internet Explorer, open the browser by double-clicking the icon on your desktop, then click About Internet Explorer on the Help menu. If you're using Netscape Navigator, open the browser and then click About Navigator on the Help menu.

See also:

About Juno


Viewing advertisements

If you don’t have the time to read an advertisement when it first appears, you can view the ad later at your own convenience.

Note:	Many ads have preset expiration dates determined by their sponsors, so to see an ad again, you should look for it soon after you first see it.

To view an advertisement:

1.	On the Advertisements menu, click Advertisement Index.

2.	In the Advertisement Index dialog box, select the ad you want to see again. The ad is displayed in the dialog box.

3.	If you are interested in learning more about the advertised product or service, click the ad. In some cases, clicking an ad takes you directly to the advertiser's Web site so you can browse the site to get more information.

3.	When you are finished viewing the ads, click Close.

See also:

Advertisements


Signing up for Juno Web or other premium services

If you are currently a basic service member, you can learn about or sign up for any of our premium services at any time.

To sign up for one of Juno’s premium services

1.	On the Advertisements menu, click Juno’s Premium Services.

2.	Follow the screens to sign up.

Tip:	To sign up for one of Juno’s premium services, you can also use the Contact Juno wizard.

See also:

Juno's Premium Services


Getting Microsoft Internet Explorer

Installing Microsoft Internet Explorer lets you enjoy many of Juno’s advanced features, including HTML e-mail features and Juno’s integrated Web browser.

First, confirm whether or not you already have Internet Explorer 4.0 or higher installed on your computer. In most cases, you’ll see an “e” or a globe icon on your Windows desktop if you have Internet Explorer installed.

If you don't have Internet Explorer installed, there are three ways you can get it:

•	If you installed Juno from a CD-ROM, you can use the same CD-ROM to install Internet Explorer. (Because of the size of the browser, we are unable to offer it on floppy disk. It would take over 20 disks to contain even the minimum installation.)

•	If you already have access to the Web, you can download the latest version of Internet Explorer from Juno’s Web site at http://www.juno.com.

•	You can purchase the latest version of Internet Explorer from your local computer retailer.

How do I?

Install Microsoft Internet Explorer from the Juno CD-ROM


Installing Microsoft Internet Explorer from the Juno 5.0 CD-ROM

It’s easy to install Internet Explorer 5.0 from the Juno 5.0 CD-ROM.

To install Internet Explorer 5.0:

1.	Insert your Juno 5.0 CD-ROM in your CD-ROM drive.

2.	Start Juno.

3.	Click the Web tab.

4.	Click the Install Internet Explorer button to begin the installation.

5.	Follow the instructions on the screens to complete installation.


Downloading Juno

If you already have access to the Web, you can download the latest version of Juno.

To download Juno:

1.	Start your Web browser.

2.	Type http://www.juno.com in the address bar.

3.	Follow the instructions that appear on the Web site to download the setup file (junoinst.exe).

After the setup file has been copied to your computer, double-click the setup file to install Juno.

Locating the Juno setup file after download:

1.	Click Start, point to Find and then click Files or Folders.

2.	In the Find dialog box, type junoinst.exe in the Named box.

3.	Click the Look in arrow to select (C:).

4.	Click Find Now to start the search.

When the setup file is found, it appears in the results pane. To install Juno, double-click the setup file.

See also:

Minimum requirements for using Juno


This topic is unavailable

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The File menu

The File menu contains submenus and commands you can use to organize your messages and folders, print messages, send Web pages by e-mail, and exit Juno.

Click File on the Juno menu bar or press Alt+F to display the File menu submenus and commands.

Command	Shortcut key
Open New Browser	Ctrl+N
Manage E-mail Folders submenu	Alt+F, M
Empty Deleted Messages Folder	Alt+F, E
Copy Message to Folder	Alt+F, C
Save Message as Draft	Ctrl+S
Retrieve Saved Draft	Ctrl+Shift+S
Put Message in Outbox	Ctrl+O
Retrieve Message from Outbox	Ctrl+Shift+O
Export Message to Text File	Alt+F, F
Save Web Page	Alt+F, B
Send Web Page by E-mail submenu	Alt+F, D
Page Setup	Alt+F, U
Print	Ctrl+P
Switch Accounts	Ctrl+W
Exit Juno	Alt+F, X


Open New Browser

Use the Open New Browser command to open additional Web browsers.

You can use additional Web browser windows to view two or more Web sites at the same time. You may find this helpful when you want to compare two Web sites. For example, you can view the Web site of a product manufacturer in one browser window while you search for the product at an online store in another browser window. Opening an additional browser also lets you browse the Web and read or send e-mail at the same time.

To open a new Web browser window, click Open New Browser on the File menu or press Ctrl+N.

How do I?

Open a new browser

See also:

Additional Web browsers


Manage E-mail Folders submenu

The Manage E-mail Folders submenu contains commands you can use to create, rename, delete, and import folders.

Point to Manage E-mail Folders on the File menu to display the Manage E-mail Folders submenu commands.

Command	Shortcut key
Create Folder	Ctrl+L
Rename Folder	Alt+F, M, R
Delete Folder	Alt+F, M, D
Import Folder	Alt+F, M, I


Create Folder

Use the Create Folder command to create your own folders.

To organize your messages, you can create folders to store your messages. In addition to your system folders (Inbox, Sent Messages, and Deleted Messages), you can create up to 253 more folders.

To create a new folder, point to Manage E-mail Folders on the File menu, and then click Create Folder or press Ctrl+L. You can also click the folder menu [image] in the Read screen and then click Create Folder.

In the Create Folder dialog box, specify the following:

New folder name	Type the new folder name. Folder names can be up to 32 characters long and are case-sensitive.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Create a folder


Rename Folder

Use the Rename Folder command to change the name of a folder after you create it.

To rename a folder, point to Manage E-mail Folders on the File menu and then click Rename Folder. You can also click the folder menu [image] in the Read screen and then click Rename Folder.

In the Rename Folder dialog box, specify the following:

Select a folder to rename	Lists all the folders that are part of your account. Select the folder you want to rename.
Enter the new folder name	Type the new folder name. Folder names can be up to 32 characters long and are case-sensitive.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Rename a folder


Delete Folder

When you decide that you no longer need a folder or the messages it contains, use the Delete Folder command to delete it.

To delete a folder, point to Manage E-mail Folders on the File menu and then click Delete Folder. You can also click the folder menu [image] in the Read screen and then click Delete Folder from the list.

The Delete Folder dialog box lists all the folders that are part of your account. Select the folder you want to delete and then click OK.

Note:	Deleting a folder permanently deletes the folder and the messages it contains. You cannot restore these messages from the Deleted Messages folder.

How do I?

Delete a folder


Import Folder

Use the Import Folder command to copy your folders and the messages they contain from one version of Juno to another version or from one computer to another computer. For example, you may need to import your folders when you install a new version of Juno or when you want to transfer your folders from your office to your home computer. After you import your folders, you can access your stored messages and folders from the new version of Juno or from the computer you imported them to.

To import a folder, point to Manage E-mail Folders on the File menu and then click Import Folder. The first Import Folder dialog box that appears lists all the folders that are available on your computer. Click the plus signs (+) to expand each folder to locate your USERxxxx folder and then click OK.

Note:	You can import a folder that is from your account only. If you select a USERxxxx folder other than your own, a dialog box appears directing you to select another folder.

In the second Import Folder dialog box that appears, you have the following options:

Folder list	Lists the folders that are part of your account.
Select All	Selects all the folders.
Clear All	Clears the selection of any folders. If you selected folders and then changed your mind, clearing allows you to clear the selection of all the folders, so that you can reselect the folders you want to import.
OK	Closes the dialog box and imports your folders to your account.
Cancel	Closes the dialog box without importing your folders to your account.
Tip:	If you want to copy your Address Book, Mail Assistants and other Juno preferences in addition to your folders, you can use the Juno Backup Wizard.

How do I?

Import a folder


Empty Deleted Messages Folder

Use the Empty Deleted Messages Folder command to permanently delete any messages in your Deleted Messages folder.

To permanently delete messages in the Deleted Messages folder, click Empty Deleted Messages Folder on the File menu.

How do I?

Empty the Deleted Messages folder


Copy Message to Folder

Use the Copy Message to Folder command to place multiple copies of a message in different folders. Copying a message to a folder places a copy of the message into the new folder while leaving a copy in the current folder.

To copy a message to a folder, select the message you want to copy and then click Copy Message to Folder on the File menu. You can also click the folder menu [image] in the Read screen and then click Copy to Folder or you can right-click the message, point to Copy Message to and then click the appropriate folder.

In the Copy Message to Folder dialog box, specify the following:

Copy message into	Displays the folder you want to copy the message into. Select the folder from the list or type a new folder name in the box.
Create New Folder	Opens a dialog box so you can create a new folder to copy the message into. For more information, see Create Folder.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Copy a message to a folder


Save Message as Draft

Use the Save Message as Draft command to save the message you are currently composing as a draft. Saving a message as a draft allows you to go back to a message when you want to finish composing it.

To save a message as a draft, click Save Message as Draft on the File menu. You can also press Ctrl+S or you can right-click the message and then click Save as Draft on the shortcut menu.

How do I?

Save a message as a draft


Retrieve Saved Draft

Use the Retrieve Saved Draft command to retrieve the unfinished messages you saved.

When you are ready to complete writing your message, you can retrieve it. The saved draft you retrieve appears in the Write screen. If you no longer need the draft you can delete it.

To retrieve a saved draft, click Retrieve Saved Draft on the File menu. You can also press Ctrl+Shift+S or you can right-click in the message area of the Write screen and then click Retrieve Saved Draft on the shortcut menu.

In the Retrieve Saved Draft dialog box the messages you saved are listed. You can sort messages by the attachment [image], To, Subject, or Date columns to find the message you want to retrieve or delete:

	Indicates that a file is attached to the message. If a paperclip [image] appears in the column, a file is attached to the message.
To	The e-mail address or recipient name typed in the Send to box of the message.
Subject	The text typed in the Subject box of the message.
Date	The date you saved the message as a draft.
Retrieve	Retrieves the message to the Write screen so you can continue composing the message.
Delete	Deletes the message from the Retrieve Saved Drafts dialog box and places it in the Deleted Messages folder.
Cancel	Closes the dialog box after you delete a message.
How do I?

Retrieve a saved draft

Delete a saved draft


Put Message in Outbox

Use the Put Message in Outbox command to store the message you just finished writing in your Outbox.

When you compose several messages during your Juno session you should put your messages in your Outbox as you finish them. This way, you have to connect to Juno’s central computers only once instead of connecting each time you finish one message.

To put a message in the Outbox, click Put Message in Outbox on the File menu. You can also press Ctrl+O or you can right-click the message and then click Put in Outbox on the shortcut menu.

How do I?

Put a message in the Outbox


Retrieve Message from Outbox

Use the Retrieve Message from Outbox command to retrieve messages you put in your Outbox.

You can retrieve a message from the Outbox when you decide that you no longer want to send a message or when you decide that you want to edit it. When you retrieve a message from the Outbox it appears in the Write screen.

To retrieve a message from the Outbox, click Retrieve Message from Outbox on the File menu. You can also press Ctrl+Shift+O or you can right-click the message area of the Write screen and then click Retrieve from Outbox on the shortcut menu.

In the Retrieve Message from Outbox dialog box, all your outgoing messages are listed. You can sort messages by the attachment [image], To, Subject, or Date columns to find the message you want to retrieve or delete:

	Indicates that a file is attached to the message. If a paperclip [image] appears in the column, a file is attached to the message.
To	The e-mail address or recipient name typed in the Send to box of the message.
Subject	The text typed in the Subject box of the message.
Date	The date you put the message in the Outbox.
Retrieve	Retrieves the message to the Write screen so you can edit the message before you send it.
Delete	Deletes the message from the Retrieve Message from Outbox dialog box and places it in the Deleted Messages folder.
Cancel	Closes the dialog box after you delete a message.
How do I?

Retrieve a message from the Outbox

Delete a message from the Outbox


Export Message to Text File

Use the Export Message to Text File command to save a message as a text file. Saving a message as a text file enables you to view the message with an application other than Juno, such as a word processing application.

To save a message as a text file, click Export Message to Text File on the File menu.

In the Export Message to Text File dialog box, click the Save in arrow to find the folder you want to save the text file in, and then type a name in the File name box.

How do I?

Export a message to a text file


Save Web Page

Use the Save Web Page command to save a copy of a Web page on your computer so that you can view it later with a Web browser, perhaps when you are offline.

To save a Web page, click Save Web Page on the File menu.

How do I?

Save a Web page


Send Web Page by E-mail submenu

The Send this Web Page by E-mail submenu contains commands you can use to send Web pages by e-mail. You can send either a whole Web page or just the link to the Web page.

Point to Send this Web Page by E-mail on the File menu to display the Send this Web Page by E-mail submenu commands.

Command	Shortcut key
Send Link Only (Faster)	Ctrl+E
Send Whole Web Page (Slower)	Ctrl+Shift+E


Send Link Only (Faster)

Use the Send Link Only (Faster) command to insert a link to the Web page you are viewing into a new message in the Write screen.

Because you are sending only text, sending a link is a quick way to send a Web page. When a person reads your message, he or she can click the link that will then bring them to the Web page you want them to see.

To send only a link, point to Send this Web Page by E-mail on the File menu and then click Send Link Only (Faster) or press Ctrl+E.

How do I?

Send a Web page as a link


Send Whole Page (Slower)

Use the Send Whole Page (Slower) command to insert the text and graphics from the Web page you are viewing directly into a new message in the Write screen.

With the Send Whole Page (Slower) command you can send a Web page to a friend that does not have Web access, but does have a Web browser. However, because you are sending text and graphics, the e-mail may take longer to reach your friend than if you were to send only the link.

To send a whole Web page, point to Send this Web Page by E-mail on the File menu and then click Send Whole Page (Slower) or press Ctrl+Shift+E.

How do I?

Send a whole Web page


Page Setup

Use the Page Setup command to change how a message or a Web page is printed. For example, you can change the paper orientation so that the message prints horizontally instead of vertically.

To change your page setup, click Page Setup on the File menu. In the Page Setup dialog box, you can change the paper size, source, paper headers and footers, orientation, and margins.

Tip:	For help on a specific item in the Page Setup dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

How do I?

Change my page setup


Print

Use the Print command to print Web pages from the Web screen. Use the Print command or the Print button to print messages in the Read or Write screen.

To print a Web page, click Print on the File menu or press Ctrl+P. To print a message, click Print on the File menu, click the Print button, or press Ctrl+P. You can also right-click the message and then click Print Message on the shortcut menu.

In the Print dialog box, select the printer you want to print to, and specify how many copies you want to print and then click OK to print.

Tip:	For help on a specific item in the Print dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

How do I?

Print a message

Print a Web page

Troubleshoot:

Printing problems


Switch Accounts

Use the Switch Accounts command when you want to use another user account without having to exit and then restart Juno.

To change to another Juno account, click Switch Accounts on the File menu or press Ctrl+W.

How do I?

Switch accounts


Exit Juno

Use the Exit Juno command to end your Juno session and close Juno. When you are finished using Juno, you should always end your session to ensure that your account is secured from unauthorized use.

To exit Juno, click Exit Juno on the File menu. A confirmation message may appear. Click Yes to exit.


The Edit menu

The Edit menu contains submenus and commands you can use to compose messages and perform searches in messages and Web pages.

Click Edit on the Juno menu bar or press Alt+E to display the Edit menu submenus and commands.

Command	Shortcut key
Undo	Ctrl+Z
Cut	Ctrl+X
Copy	Ctrl+C
Paste	Ctrl+V
Paste Special	Alt+E,E
Select All	Ctrl+A
Find Text in Message (Read and Write screens)	Ctrl+F
Find Text in Web Page (Web screen)	Ctrl+F
Find Messages	Ctrl+Shift+F
E-mail Message Format submenu	Alt+E, L
Insert in Message submenu	Alt+E, I
Signature submenu	Alt+E, S


Undo

Use the Undo command to erase, or undo, your previous action when you are typing, deleting, cutting, copying, or pasting text.

To undo your last action, click Undo on the Edit menu or press Ctrl+Z.

How do I?

Undo my last action


Cut

Use the Cut command to remove, or cut, text from one location and then move it to another location.

You can cut text when you want to move text without having to delete and then type the text again. After you cut text, use the Paste command to insert the cut text into the new location.

To cut text, select the text you want to cut and then click Cut on the Edit menu or press Ctrl+X.

How do I?

Cut and paste text


Copy

Use the Copy command to copy text from one location to another location.

You can copy text when you want to repeat text without having to type the text again. After you copy text, use the Paste command to insert the copied text into the new location.

To copy text, select the text you want to copy and then click Copy on the Edit menu or press Ctrl+C.

How do I?

Cut and paste text


Paste

Use the Paste command to move or copy a section of text.

After you cut or copy a section of text, you can use the Paste command to place, or paste, the cut or copied text in a new location. You can paste text from an outside document to a Juno message, from part of a message to another part of the same message, or from one message to another message.

To paste text that you cut or copied, click Paste on the Edit menu or press Ctrl+V.

How do I?

Cut or copy text


Paste Special

When you cut or copy HTML text to paste into a message, you can use the Paste Special command to paste the HTML text as plain text. Pasting HTML text as plain text removes any formatting, such as the font, color, and images or hyperlinks you may have cut or copied, so that just the text is pasted. You may need to paste HTML text as plain text when you send a message to someone whose e-mail program may not support HTML e-mail.

Note:	The Paste Special command is available only when you cut or copy HTML text.

To paste HTML text as plain text, click Paste Special on the Edit menu. In the Paste Special dialog box, you have the following options:

Plain text	Pastes the HTML text without the original formatting. This means that the original font, color, images, or hyperlinks are not pasted.
HTML text	Pastes the text as it was cut or copied, with the original formatting preserved.
OK	Closes the dialog box and pastes the HTML text as you specified.
How do I?

Paste HTML text as plain text


Select All

Use the Select All command to select the text of an entire message.

To select the entire text of a message, place your pointer in the message you want to select and then click Select All on the Edit menu or press Ctrl+A. You can also right-click the message and then click Select All on the shortcut menu.


Find Text in Current Message (Find Text in Message command)

Use the Find Text in Message command to quickly locate information by searching for a word or phrase in a message

To search a message, place your pointer in the message you want to search and then click Find Text in Message in the Edit menu or press Ctrl+F.

In the Find Text in Current Message dialog box, specify the word or phrase to search for and any advanced search options:

Search for	Type the word or phrase that you want to find in the current message.
Find Next	Searches the current message for the first occurrence of the word or phrase in the Search for box based on your search direction. If the word or phrase is found in the message, it is highlighted in the message. To find more than one occurrence of the word or phrase in the same message, click Find Next again.
Close	Closes the dialog box when you are finished searching.
Advanced	Expands the dialog box to display the advanced search options.  When the dialog box is expanded, the Advanced button changes to a Basic button.
How do I?

Find text in a message


Find Text in Current Web Page (Find Text in Web Page command)

Use the Find Text in Web Page command to look for a word or phrase in a Web page.

To search a Web page, click Find Text in Web Page on the Edit menu or press Ctrl+F.

In the Find Text in Current Web Page dialog box, specify the word or phrase to search for and any advanced search options:

Search for	Type the word or phrase that you want to find in the current Web page.
Find Next	Searches the current Web page for the first occurrence of the word or phrase in the Search for box based on your search direction. If the word or phrase is found on the Web page, it is highlighted on the Web page. To find more than one occurrence of the word or phrase on the same Web page, click Find Next again.
Close	Closes the dialog box when you are finished searching.
Advanced	Expands the dialog box to display the advanced search options.  When the dialog box is expanded, the Advanced button changes to a Basic button.
How do I?

Find text in a Web page


Advanced search options

By default, Juno searches an entire message or Web page for partial and case-insensitive matches. This means that searching for we finds occurrences of Web, We, and WE. You can change the advanced search options when you want to fine-tune your search.

To specify advanced search options, click Advanced in the Find Text in Current Message dialog box or the Find Text in Current Web Page dialog box. The dialog box expands to display the following options:

Search	Specifies the current direction of your search.
Entire message/Web page	Searches the entire message or Web page for the word or phrase, regardless of the cursor position.
From here up	Searches the message or Web page from the insertion point towards the top of the message or Web page.
From here down	Searches the message or Web page from the insertion point towards the bottom of the message or Web page.
Preferences	Specifies your current search preferences.
Match whole word only	Select this check box to search for a word or phrase that matches the word or phrase in the Search for box exactly. This means that searching for web will find occurrences of web only. Clear this check box to search for only a part of a word. This means that searching for web finds occurrences of webbed and weber.
Match case	Select this check box to search for a word or phrase that matches the case, or capitalization style, of the word or phrase in the Search for box.
How do I?

Change the advanced search options

See also:

Find Text in Current Message

Find Text in Current Web Page


Find Messages

Use the Find Messages command to search all your messages at the same time across any combination of folders. For example, you can search for a word or phrase that may be contained in any of your messages, or you can search for a message you received from particular person, or you can search for a message you sent to a particular person.

To find a message, click Find Messages on the Edit menu. In the Find Messages dialog box specify the following:

Search for messages containing	Type the word or phrase that you want to find.
Subject line	Select this check box to search the text contained in the Subject box of your messages.
Text of message	Select this check box to search the text of your messages.
Advanced	Expands the dialog box to display the advanced search settings. By default, Juno searches the Subject line and the text of the messages in your account.  When the dialog box is expanded, the Advanced button changes to a Basic button.
How do I?

Find a message


Advanced search settings

To fine-tune your search, you can specify more conditions for the messages you want to find. For example, you may want to search for messages you received from a particular person, for messages sent or received within a particular date range, for messages in any combination of folders, or for messages within a previous set of results. After you perform a search, you can reply, forward, delete, print, and move messages that appear in the Search Results window.

To specify advanced search settings, click Advanced in the Find Messages dialog box. The dialog box expands to display the following options:

Search for the messages	Specifies additional conditions for searching messages.
Received from	Type the name or the e-mail address of a person you received messages from. If you type a name or e-mail address in the Received from box, only messages you received from this person are searched.
Sent to	Type the name or e-mail address of a person you sent messages to. If you type a name or e-mail address in the Sent to box, only messages you sent to this person are searched.
between and	Click the between arrow to select from the calendar the start date for your search. Click the and arrow to select from the calendar the end date for your search. Only messages with dates between the start and end dates are searched. If a calendar does not appear when you click the arrow, you can type the date in the MM/DD/YYYY format.
Search in the following locations	Specifies which folders to search. Select the check boxes next to the folders you want to search.
Search previous results	Searches only the messages you’ve already found and that are listed in the Search Results window. You can search your results when you want to further narrow your search.
Search checked folders	Searches the selected folders.
Select All	Selects all folders in the list. If you want to search all your folders, click Select All to select the folders in the list at once.
Unselect All	Clears the selection of any folders in the list. If all your folders are selected, and you want to search only specific folders, click Unselect All to clear the selection of any folder in the list.
How do I?

Specify the advanced search settings

See also:

Find Messages


E-mail Message Format submenu

The E-mail Message Format submenu contains commands and other submenus you can use to format your outgoing e-mail messages. Formatting is a way of designing your message: you can change the font and text color, the text alignment, and the indentation of the text. You can also organize the message text using bulleted and numbered lists.

Note:	When you apply any kind of formatting, such as text color, alignment, or you add any HTML features, such as a hyperlink, the format of your message changes to HTML. So, in order for the formatting to display properly, your recipient’s e-mail program must be HTML compatible.

Point to E-mail Message Format on the Edit menu to display the E-mail Message Format submenu commands and other submenus.

Command	Shortcut key
Font	Alt+E, L, F
Color submenu	Alt+E, L, C
List submenu	Alt+E, L, L
Indent submenu	Alt+E, L, I
Alignment submenu	Alt+E, L, A
View as submenu	Alt+E, L, V


Font

Use the Font command to change the typeset of your outgoing message. You can also preview your new font before you apply the changes.

To change the font of your outgoing message, point to E-mail Message Format on the Edit menu and then click Font. You can also click the [image] button on the Formatting toolbar.

Tip:	For help on a specific item in the Font dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

How do I?

Change the font of my outgoing message


Color submenu

The Color submenu contains commands you can use to change the text and background color of your outgoing message.

Point to E-mail Message Format on the Edit menu and then point to Color to display the Color submenu commands.

Command	Shortcut key
Text Color	Alt+E, L, C, T
Background Color	Alt+E, L, C, B


Text Color

Use the Text Color command to change the text color of your outgoing message. You can select from 48 predefined colors, or you can define a custom color.

To change the text color, point to E-mail Message Format on the Edit menu. Point to Color and then click Text Color. In the Color dialog box, click a colored square to select your new text color. You can also click the [image] button on the Formatting toolbar and then click Select Text Color.

Tip:	For help on a specific item in the Color dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

How do I?

Change the text color of my outgoing message


Background Color

Use the Background Color command to change the background color of your outgoing message. You can select from 48 predefined colors, or you can define a custom color.

To change the background color, point to E-mail Message Format on the Edit menu. Point to Color and then click Background Color. In the Color dialog box, click a colored square to select your new background color. You can also click the [image] button on the Formatting toolbar and then click Select Background Color.

Tip:	For help on a specific item the Color dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

How do I?

Change the background color of my outgoing message


List submenu

The List submenu contains commands you can use to insert lists into your messages. You can insert either a bulleted list or a numbered list.

Point to E-mail Message Format on the Edit menu and then point to List to display the List submenu commands.

Command	Shortcut key
Bulleted List	Alt+E, L, L, B
Numbered List	Alt+E, L, L, N


Bulleted List

Use the Bulleted List command to insert a bulleted list into your message. A bulleted list is helpful when you want to organize information.

To insert a bulleted list into your message, point to E-mail Message Format on the Edit menu, point to List and then click Bulleted List. You can also click the [image] button on the Formatting toolbar and then click Insert Bulleted List.

How do I?

Insert a bulleted list


Numbered List

Use the Numbered List command to insert a numbered list into your message. A numbered list is helpful for putting information in specific order.

To insert a numbered list, point to E-mail Message Format on the Edit menu, point to List and then click Numbered List. You can also click [image] button on the Formatting toolbar and then click Insert Numbered List.

How do I?

Insert a numbered list


Indent submenu

The Indent submenu contains commands you can use to shift the text in your message. You can increase an indent by moving the text towards the right margin of the message or you can decrease an indent by moving the text towards the left margin. By increasing and decreasing indents you can decide where you want to place text in your message.

Point to E-mail Message Format on the Edit menu and then point to Indent to display the Indent submenu commands.

Command	Shortcut key
Decrease Indent	Alt+E, L, I, D
Increase Indent	Alt+E, L, I, I


Decrease Indent

Use the Decrease Indent command to decrease the left margin of your e-mail message by moving the text outward towards the left margin.

To decrease an indent, point to E-mail Message Format on the Edit menu, point to Indent and then click Decrease Indent. You can also click the [image] button on the Formatting toolbar.

How do I?

Decrease an indent


Increase Indent

Use the Increase Indent command to increase the left margin of your e-mail message by moving the text inward towards the right margin.

To increase an indent, point to E-mail Message Format on the Edit menu, point to Indent and then click Increase Indent. You can also click the [image] button on the Formatting toolbar.

How do I?

Increase an indent


Alignment submenu

The Alignment submenu contains commands you can use to line up the text and graphics in your message.

Point to E-mail Message Format on the Edit menu and then point to Alignment to display the Alignment submenu commands.

Command	Shortcut key
Left	Alt+E, L, A, L
Center	Alt+E, L, A, C
Right	Alt+E, L, A, R


Left

Use the Left command to line up text or graphics to the left margin in your message. Left alignment is usually the default alignment in your messages or any other word processing program.

Following is a sample of text that is left aligned.

This text is left aligned.

This text is left aligned.

This text is left aligned.

To left align text or a graphic, select the text or graphic you want to align. Point to E-mail Message Format on the Edit menu, point to Alignment and then click Left. You can also click the [image] button on the Formatting toolbar.

How do I?

Change text alignment


Center

Use the Center command to center text or graphics in your message. Centering moves a line of text so that it is centered between the left and right margins of your message.

Following is a sample of text that is centered:

This text is centered.

This text is centered.

This text is centered.

To center a text or a graphic, select the text or graphic you want to center. Point to E-mail Message Format on the Edit menu, point to Alignment and then click Center. You can also click the [image] button on the Formatting toolbar.

How do I?

Change text alignment


Right

Use the Right command to line up text or graphics to the right margin in your message.

Following is a sample of text that is right aligned:

This text is right aligned.

This text is right aligned.

This text is right aligned.

To right align a text or a graphic, select the text or graphic you want to align. Point to E-mail Message Format on the Edit menu, point to Alignment and then click Right. You can also click the [image] button on the Formatting toolbar.

How do I?

Change text alignment


View as submenu

With Juno you can now send HTML e-mail as well as plain text messages. You can use the View as submenu commands to change your message format from HTML to plain text.

Point to E-mail Message Format on the Edit menu and then point to View as to display the View as submenu commands.

Command	Shortcut key
HTML	Alt+E, L, V, H
Plain Text	Alt+E, L, V, P


HTML

The HTML command can indicate the format your message: a checked HTML command on the View as submenu indicates that your message format is HTML.

By default, any new message you begin to compose starts in the plain text format. When you apply any kind of formatting, such as text color, alignment, or you add any HTML features such as a hyperlink, the format of your message changes to HTML.

If you know the person you are sending the message to does not have the ability to read HTML e-mail, change the format of the message to Plain Text before you send it.

How do I?

Change the message format to plain text


Plain Text

Use the Plain Text command to change your message from HTML to plain text.

By default, any new message you begin to compose starts in the plain text format. When you apply any kind of formatting, such as text color, alignment, or you add any HTML features such as a hyperlink, the format of your message changes to HTML.

If you know that the person you are sending the message to does not have the ability to read HTML e-mail, you can change the format of the message to Plain Text before you send it.

To change a message to plain text, point to E-mail Message Format on the Edit submenu, point to View as and then click Plain Text. A checked Plain Text command on the View as submenu indicates that the message format is plain text.

How do I?

Change the message format to plain text


Remove Formatting

By default, a new message you begin to compose starts in the plain text format. When you apply any kind of formatting, such as text color, alignment, or you add any HTML features such as a hyperlink, the format of your message changes to HTML.

If you know that the person you are sending the message to does not have the ability to read HTML e-mail, you can change the format of the message to Plain Text before you send it. Changing the format to plain text removes any special formatting.

Click Yes to remove the special formatting from your message.

Click No if you want to keep the formatting. This means that your message will still use the HTML format.


Insert in Message submenu

The Insert in Message submenu contains commands you can use to insert items into your outgoing e-mail messages. Unlike an attachment that is a separate file in your message, inserting an item into your message adds the item to the body of your message. You can insert images, HTML files, text files, hyperlinks and horizontal lines.

Note:	With the exception of text files, your recipient’s e-mail program must be HTML compatible for these items to display properly.

Point to Insert in Message on the Edit menu to view the Insert in Message commands.

Command	Shortcut key
Image	Alt+E, I, M
Background Image	Alt+E, I, B
HTML File	Alt+E, I, H
Text File	Alt+E, I, T
Hyperlink	Ctrl+K
Horizontal Line	Ctrl+H


Insert Image
Insert Image (Image command)

Use the Image command on the Insert in Message submenu to insert an image into your message. You can insert BMP (Windows Bitmap), GIF (Graphic Interchange Format), JPEG, JPG (Joint Photographic Expert Group format), or PNG (Portable Network Graphics) image file types. (You can add any other image file type as an attachment to a message).

In order for the image to display properly, your recipient’s e-mail program must be HTML compatible. If your recipient does not have HTML e-mail, the image is contained as an attachment.

To insert an image, position the pointer in your message, point to Insert in Message on the Edit menu and then click Image. You can also click the Insert image [image] button on the Formatting toolbar and then click Insert Image.

In the Insert Image dialog box, specify the following:

Image Source	Type the path or Internet address (URL) that points to the image file you want to insert.
Browse	Opens a dialog box that shows all the files on your computer so that you can find the image you want to insert.
Use this image as the message’s background	Select this check box to use the image as the background for the message. The image is tiled to cover the message area. Clear this check box if you decide you do not want to use the image as the message’s background.
Preview Image	Expands the dialog box displaying a preview of the image. Previewing an image allows you to view the image before you actually insert it into your message.
How do I?

Insert an image into a message


Background Image

Use the Background Image command on the Insert in Message submenu to change the background of your message using a tiled image.

In order for the image to display properly, your recipient’s e-mail program must be HTML compatible. If your recipient does not have HTML e-mail, the image is contained as an attachment.

To insert a background image, point to Insert in Message on the Edit menu and then click Background Image. You can also click the Insert image button [image] on the Formatting toolbar and then click Insert Background Image.

How do I?

Insert a background image into a message

See also:

Insert Image


HTML File

Use the HTML File command on the Insert in Message submenu to insert into your outgoing message a copy of a Web page you’ve saved or created. The contents of the HTML file appear in the body of your message.

To insert an HTML file into a message, point to Insert in Message on the Edit menu and then click HTML File.

How do I?

Insert an HTML file into a message


Insert Text File (Text File command)

Use the Text File command on the Insert in Message submenu to insert the contents of a text file into the body of your message.

To insert a text file, point to Insert in Message on the Edit menu and then click Text File.

In the Insert Text File dialog box, click the Look in arrow to locate and then select the text file.

How do I?

Insert a text file into a message


Insert Hyperlink (Hyperlink command)

Use the Hyperlink command on the Insert in Message submenu to insert a hyperlink into a message you’re composing. Inserting hyperlink into a message enables you to send a link to a Web page. When a person reads your message, they can click the hyperlink that will then bring them to the Web page you want them to see.

To insert a hyperlink, point to Insert in Message on the Edit menu and then click Hyperlink or press Ctrl+K.

In the Insert Hyperlink dialog box, specify the following:

Internet address (URL)	Type the Internet address (URL) for a Web page. For example, http://www.juno.com/guides/autos.
Hyperlink text	Type a name or description for the hyperlink. For example, for the above Internet address you could type Juno’s Autos Channel.
How do I?

Insert a hyperlink into a message


Horizontal Line

Use the Horizontal Line command on the Insert in Message submenu to insert a horizontal line into the message you’re composing. You may want to use a horizontal line to offset passages of text or for other formatting options.

To insert a horizontal line, point to Insert in Message on the Edit menu and then click Horizontal Line or press Ctrl+H.

How do I?

Insert a horizontal line into a message


Signature submenu

The Signature submenu contains commands you can use to create, edit, or insert your signature.

Point to Signature on the Edit menu to view the Signature submenu commands.

Command	Shortcut key
Insert Signature	Ctrl+M
Create/Edit Signature	Alt+E, S, E
Note:	After you create a signature, the Create Signature command changes to Edit Signature.


Insert Signature

Use the Insert Signature command to add your signature to the message you are currently composing.

To insert your signature, point to Signature on the Edit menu and then click Insert Signature or press Ctrl+M. You can also right-click the message and then click Insert Signature on the shortcut menu.

Note:	If you did not create a signature, the Insert Signature command is not available.

How do I?

Insert my signature

Create a signature


Signature (Create/Edit Signature command)

Use the Create Signature command to create your signature. After you create your signature, the Create Signature command changes to the Edit Signature command, which you can use to change your signature.

To create or edit your signature, point to Signature on the Edit menu and then click Create Signature or Edit Signature.

In the Signature dialog box, you can create a new signature or you can edit an existing one. A typical signature starts with your name and e-mail address, followed by other information, such as your profession, recent accomplishments, or even a quotation that you especially like.

To automatically insert your signature into your messages every time you start a new one, select the Automatically add signature to all messages sent check box.

How do I?

Create or edit my signature

Insert my signature


The Connection menu

The Connection menu contains submenus and commands you can use to set up and change your connection to Juno’s central computers.

Click Connection on the Juno menu bar or press Alt+C to display the Connection menu submenus and commands.

Command	Shortcut key
Connect Using a Modem	Alt+C, M
Connect Over a Network	Alt+C, N
Connect Through Juno Express	Alt+C, X
Access Number Setup and Selection	Alt+C, A
Configure Modem	Alt+C, C
Juno Express submenu	Alt+C, E
Install Windows Dial-Up Networking	Alt+C, D


Connect Using a Modem

Use the Connect Using a Modem command to connect to Juno using a modem.

To connect to Juno using a modem, click Connect Using a Modem on the Connection menu. A checked Connect Using a Modem command on the Connection menu indicates that you are currently connecting to Juno using a modem.

If you are connecting using a modem for the first time, you will need to set up your modem connection and select your access numbers.

How do I?

Connect using a modem


Connect Through Juno Express

Use the Connect Through Juno Express command to connect to Juno through Juno Express.

To connect to Juno through Juno Express, click Connect Through Juno Express on the Connection menu. A checked Connect Through Juno Express command on the Connection menu indicates that you are currently connecting to Juno through Juno Express.

If you are connecting through Juno Express for the first time, you will need to select your Juno Express service provider.

For more information on Juno Express, click here.

How do I?

Select my Juno Express service provider


Connect Over a Network

Use the Connect Over a Network command to connect to Juno over a LAN.

To connect to Juno over a LAN, click Connect Over a Network on the Connection menu. A checked Connect Over a Network command on the Connection menu indicates that you are currently connecting to Juno over a network.


Access Number Setup and Selection

Use the Access Number Setup and Selection command to update and change your access numbers and other aspects of your modem connection setup, including your dialing properties (area code, rules for accessing an outside line, and so on).

To update or change your access numbers, click Access Number Setup and Selection on the Connection menu.

How do I?

Update and change my access numbers


Juno Express submenu

The Juno Express submenu contains commands you can use to configure and view the status of your Juno Express connection.

Point to Juno Express on the Connection menu to display the Juno Express submenu commands.

Command	Shortcut key
Connect	None
Configure	Alt+C, E, E, F


Connect

Use the Connect command to view the status of, or to reestablish, your Juno Express connection.

How do I?

View the status of my Juno Express connection

Reestablish my Juno Express connection


Install Windows Dial-Up Networking

Use the Install Windows Dial-Up Networking command to install Dial-Up Networking through Juno (this way, Juno performs the installation for you).

To connect to the Internet, you must have Dial-Up Networking installed on your computer. Dial-Up Networking is preinstalled on Windows 98 and recent versions of Windows 95. It may also be installed on Windows NT 4.0 or later. However, if your computer has an older version of the Windows operating system, you may have to install Dial-Up Networking.

Note:	If you prefer, or if you have problems with Juno’s Dial-Up Networking installation, you can also install it yourself through Microsoft Windows.

How do I?

Install Dial-Up Networking through Juno

Troubleshoot:

Dial-Up Networking troubleshooting


The Options menu

The Options menu contains submenus and commands you can use to adjust various Juno settings to suit your tastes and needs, as well as to revise your personal information, including your address and Member Profile.

Click Options on the Juno menu bar or press Alt+I to display the Options menu submenus and commands.

Command	Shortcut key
Name and Address	Alt+I, N
Update Member Profile	Alt+I, U
Password and Security	Alt+I, P
Appearance submenu	Alt+I, A
Web Preferences	Alt+I, W
E-mail Preferences submenu	Alt+I, E
Mail Assistants	Alt+I, M
Confirmations	Alt+I, C
Select Language	Alt+I, L
Sounds	Alt+I, O
Save Current Sender's Address	Ctrl+Q


Password and Security

Use the Password and Security command to view your current security settings and to change your password.

To view your current security settings or to change your password, click Password and Security on the Options menu. In the Password and Security dialog box, you’ll see the following options for changing your password or your security settings:

Password	Includes information on changing your password.
Old password	Type your current password.
New password	Type your new password.
Confirm new password	Type your new password again to confirm that you spelled it correctly.
Security	Specifies your current security setting.
Allow access to my account from other computers	Select this check box to enable remote access. Enabling remote access allows you to import your account and use it on another computer. Clear this check box to disable remote access. When remote access is disabled, you can use your account only on the computer where you disabled it.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Change my password

Enable or disable remote access to my account

Troubleshoot:

Invalid password or user name


Appearance submenu

The Appearance submenu contains commands you can use to change the way your messages and Web pages look in Juno. You can change the font, text color, and the background color.

Note:	Because Juno uses Microsoft Internet Explorer to display Web pages, you cannot change the text size, fonts, or the colors for your messages or Web pages if you do not have Internet Explorer 4.0 or later installed.

Point to Appearance on the Options menu to display the Appearance submenu commands and other submenus.

Command	Shortcut key
Fonts and Colors	Alt+I, A, F
Text Size submenu	Alt+I, A, T


Fonts and Colors

Use the Fonts and Colors command to change the font, the background color, and text color of your messages, message list, and the Web pages you view.

Note:	These changes affect only how messages are displayed in Juno, not the messages your recipients see. Also, to change these fonts and colors, Microsoft Internet Explorer 4.0 or later is required.

To change the font, background color, or text color, point to Appearance on the Options menu, and then click Fonts and Colors.

How do I?

Change Web page and message fonts and colors


Text Size submenu

Use the Text Size submenu to change the text size of your messages, message list, and the Web pages you view. For example, if you find the default text size hard to read, you can select a larger text size. Or if you want to fit more of a Web page or an e-mail message on the screen, you can select a smaller size.

Note:	These changes affect only how messages are displayed in Juno, not the messages your recipients see. Also, to change the text size, Microsoft Internet Explorer 4.0 or later is required.

Point to Appearance on the Options menu and then point to Text Size to display the Text Size commands. To change the text size, click the appropriate text size.

Command	Shortcut key
Very Small	Alt+I, A, T, V
Small	Alt+I, A, T, S
Medium	Alt+I, A, T, M
Large	Alt+I, A, T, L
Very Large	Alt+I, A, T, Y
How do I?

Change Web page and message text size


Juno Web Preferences

Use the Web Preferences command to change the settings that affect how Juno acts and looks when you connect to the Web.

Note:	If you don’t have Microsoft Internet Explorer 4.0 or later installed, only the Mail Notification Preferences are available.

To change Juno’s Web settings, click Web Preferences on the Options menu. In the Juno Web Preferences dialog box, you can change the following settings:

Web Browser Settings	With these options you can change the browser that is used to open links, the look and size of Juno’s Web browser buttons, and you can create your own list of favorites. You can also change your Internet Explorer preferences. For more information on these options, see Web Browser Settings.
Juno Privacy Settings	With these options, you can protect your privacy by reducing the “trail” left on your computer when you browse the Web. Note: These options don’t guarantee your privacy, but they do minimize the chances of someone finding out which Web sites you’ve visited. For more information on these options, see Juno Privacy Settings.
Connection and Mail Notification Preferences	With these options, you can configure Juno to automatically connect to the Web and to notify you when receive new mail. For more information on these options, see Connection and Mail Notification Preferences.


Web Browser Settings

With Juno’s Web Browser Settings you can switch the browser that is used to open links, change the look and size of Juno’s Web browser buttons, and create your own Favorites list. You can also change your Microsoft Internet Explorer preferences.

Note:	These options are available only if you have Internet Explorer 4.0 or later installed.

To change your Web browser settings, click Web Preferences on the Options menu. In the Juno Web Preferences dialog box under Web Browser Settings, you have the following options:

Open links in messages with Juno’s Web browser	Select this check box to use Juno’s Web browser to open links in messages you’ve received and links that may be in ads. Clear this check box when you want to use your other Web browser (Netscape Navigator or Internet Explorer) to open these links.
Show text on the Juno Web browser buttons	Select this check box to display text below each button on the Browser toolbar. Clear this check box if you are already familiar with the buttons and don’t need the text. Removing the text also reduces the size of the buttons.
Keep my favorites in Juno separate from the ones in Internet Explorer	Select this check box to separate your Favorites list from the Favorites list in Internet Explorer and from the favorites used by other accounts that may be on the same computer. Clear this check box when you want to switch back to using the Internet Explorer Favorites list.
Internet Options	Juno uses Internet Explorer to display Web pages. Click Internet Options to set or change your preferences for Internet Explorer.
How do I?

Set the browser to open links in messages and ads

Create my own Favorites list

Use Internet Explorer Favorites list


Juno Privacy Settings

With the Juno Privacy Settings, you can protect your privacy by reducing the “trail” left on your computer when you browse the Web. These settings don’t guarantee your privacy, but they do minimize the chances of someone finding out which Web sites you’ve visited.

Note:	These options are available only if you have Internet Explorer 4.0 or later installed.

To change your privacy settings, click Web Preferences on the Options menu. In the Juno Web Preferences dialog box under Juno Privacy Settings, you have the following options:

Clear Web browsing history when exiting	The Internet Explorer browser used by Juno keeps a log, called a history, of each Web site you visit. By default, this history is saved when you exit Juno so that you can use Internet Explorer to find Web sites you previously visited. Select this check box to delete this Web browsing history each time you exit Juno.
Clear History Now	Deletes all items from your Internet Explorer Web browsing history.
Delete all cookies when exiting	Select this check box to delete your cookies each time you exit Juno.
Delete Cookies Now	Deletes cookies you received while browsing the Web with Juno.
Delete temporary Internet files when exiting	Juno stores temporary items on your computer’s hard drive as you browse the Web. By default, Web pages, images, and sounds are saved after you exit Juno, so when you revisit a Web page these items are reused to speed loading time. Select this check box to delete these temporary items each time you exit Juno.
Delete Temporary Files Now	Deletes the temporary files Juno downloaded during Web browsing.
How do I?

Delete cookies

Delete temporary Internet files


Connection and Mail Notification Preferences

With Juno’s Connection and Mail Notification Preferences, you can configure Juno to automatically connect to the Web and to notify you when receive new mail.

Note:	If you don’t have Microsoft Internet Explorer 4.0 or later installed, only the Mail Notification Preferences are available.

To change your connection and mail notification preferences, click Web Preferences on the Options menu. In the Juno Web Preferences dialog box under Connection and Mail Notification Preferences, select the check boxes for the options you want to use. Clear the check boxes for the options you don’t want to use and then click OK to close the dialog box.

Select this check box	To
Automatically dial-up and connect to the Internet when I switch to the Web tab	Have Juno automatically dial and connect to the Internet when you click the Web tab. Clear this check box if you would rather connect to Internet by clicking the Connect button.
Notify me with a pop-up message	Receive a pop-up message each time you receive a new message while you are connected to the Web.
Notify me with an icon on the system tray	Have an icon [image] appear on the system tray (the small rectangle on the right side of your taskbar) each time you receive a new message while you’re connected to the Web.
Note:	Online notification of new mail is available to premium service members only.

How do I?

Automatically connect to the Web

Receive notification when you get new mail


E-mail Preferences submenu

The E-mail Preferences submenu contains commands you can use to configure how Juno handles your e-mail messages. For example, you can set Juno to download mail from your external accounts, to ignore certain words during spell check, or to empty the Deleted Messages folder each time you exit.

Point to E-mail Preferences on the Options menu to display the E-mail Preferences submenu commands.

Command	Shortcut key
Reply Settings	Alt+I, E, R
Link to External Accounts	Alt+I, E, L
Spell Check Options	Alt+I, E, S
Other E-mail Preferences	Alt+I, E, O


Reply Settings

Use the Reply Settings command to select the settings you want to use when you reply to a message.

For example, you may not find it necessary to include the text of the message you’re replying to in your reply message. Or you may have communicated back and forth with another person so many times that the message has become too large. You can change this setting so that when you reply to a message, the reply includes only the message you type.

To change your Reply settings, point to E-mail Preferences on the Options menu and then click Reply Settings. In the Reply Settings dialog box, the following options are available:

Click this option	To
Reply to sender only	Send a reply to the sender of the original message only (even if that message was sent to other recipients as well).
Reply to sender and copy to all recipients	Send a reply to the sender of the original message and a copy (Cc) of the reply to any other recipients.
Include text of message in reply	Send the text of the message you’re replying to along with your reply message.
Do not include text of message in reply	Send only your message as a reply.
Apply these settings to all messages	To apply the same Reply settings to your messages. By default, this check box is selected. Clear this check box to change your Reply settings for just the message you are currently replying to, so that the next time you reply to a message your original settings are used. Note: This check box appears only in the Reply Settings dialog box that appears when you click the Reply button.
Show these choices every time I click ‘Reply’	Have the Reply Settings dialog box appear every time you reply to a message. Clear this check box if you almost always use the same Reply settings and don't need to change them for each message.
How do I?

Select my Reply settings

Reply to a message


Link to External E-mail Accounts

Use the Link to External E-mail Accounts command to add, edit, or remove your external e-mail accounts that are accessible from the Internet using POP. When you link an external account, you can read the e-mail messages you receive at these accounts with Juno.

To add, edit, or remove an external e-mail account, point to E-mail Preferences on the Options menu, and then click Link to External E-mail Accounts. In the Link to External E-mail Accounts dialog box, the following options are available:

Account List	The Account List is the box located on the right side of the dialog box that lists the external e-mail accounts you’ve specified. If an e-mail account is currently linked, you’ll see a check mark in the box next to it. To unlink an e-mail account, clear the box next to the account.
Add account	Opens a dialog box so you can add a new external e-mail account. For more information, see Add/Edit External E-mail Account.
Edit account	Opens a dialog box so you can modify the account selected in the Account List. For more information, see Add/Edit External E-mail Account.
Remove account	Removes the external e-mail account that’s selected in the Account List.
<Account Name>	Displays the name of the account that is selected in the Account List and a brief description of the account.
Don’t check for mail in any of these accounts when downloading my Juno mail	Select this check box if you don’t want Juno to check for mail in any of the linked external e-mail accounts. Clear this check box when you want Juno to check for mail in all of the linked external e-mail accounts.
Done	Closes the dialog box and saves any changes you’ve made.
How do I?

Add an external e-mail account

Edit an external e-mail account

Remove an external e-mail account

Link or unlink an external e-mail account


Add/Edit External E-mail Account

You can add a new external e-mail account or change information for an existing external e-mail account you’ve already added.

To add or edit an external e-mail account, point to E-mail Preferences on the Options menu and then click Link to External E-mail Accounts. In the Link to External E-mail Accounts dialog box, click Add account or Edit account. In the Add/Edit External E-mail Account dialog box, the following options are available:

Account Name	Type a name for the e-mail account you want to add. You can use any short name you want, such as school, server 1, or dad’s account.
POP3 User Information	Specifies your external e-mail account user information.
User Name	Type the user name you use to log into your external e-mail account’s mail server (your user name is usually the first part of your e-mail address).
Password	Type the password you use to log into your external e-mail account’s mail server.
Remember my password	Select this check box to have Juno automatically enter your password. If this check box is not selected, you are asked to enter your password each time you check mail for this account.
POP3 Server Information	Specifies the POP3 server information for your external e-mail account. As this information is specific to each server, we cannot supply you with this information. Please contact your Internet Service Provider or system administrator for more information.
Server Name	Type the name of the POP3 mail server. For example, if your Internet Service Provider’s domain name is anyhost.com, the mail server name is usually mail.anyhost.com or pop.mail.anyhost.com.
Port Number	Type the port number used by the POP3 server. This is almost always 110, unless you have been told otherwise.
This account requires Secure Password Authentication	Select this check box if your external e-mail account’s server requires Secure Password Authentication. Please contact your Internet Service Provider or system administrator for more information. Note: If the server requires Secure Password Authentication and you don’t select this check box, you won’t be able to retrieve your mail.
Delete my messages from this account  after downloading them	Select this check box to delete the messages you download using Juno from your external e-mail account’s server. Clear this check box to leave a copy of your downloaded messages on your other e-mail account’s server so that you can still read these messages when you access that account.
Check for e-mail in this account when downloading my Juno e-mail	Select this check box to always check this account for e-mail when you check your Juno e-mail. Clear this check box when you don’t want Juno to check for mail in this account.
How do I?

Add an external e-mail account

Edit an external e-mail account

Link or unlink an external e-mail account

Delete messages from my external e-mail account

Check my external e-mail account for messages


Spell Check Options

Use the Spell Check Options command to control how Spell Check checks your messages for spelling errors. For instance, you can decide what kinds of words Spell Check should ignore or report and when to check for spelling errors.

To select your Spell Check options, point to E-mail Preferences on the Options menu, and then click Spell Check Options. You can also change your Spell Check options as you spell check a message by clicking Options in the Check Spelling dialog box.

In the Spell Check Options dialog box, select the check boxes for the options you want Spell Check to use. Clear the check boxes for the options you don’t want Spell Check to use and then click OK to close the dialog box.

Select this check box	To have Spell Check
Ignore capitalized words	Ignore words that begin with a capital letter in the middle of a sentence, such as uncommon proper nouns. If you clear this check box, uncommon nouns (like Hyderabad or Matterhorn) are reported as misspelled. Common proper nouns (like London and Jimmy) are contained in the dictionary and are not reported as misspelled.
Ignore all-caps words	Ignore words that are all uppercase, such as uncommon acronyms. If you clear this check box, uncommon acronyms (like NBA or THIING) are reported as misspelled. Common acronyms (like USA or ZIP) are contained in the dictionary and are not reported as misspelled.
Ignore words with mixed case	Ignore words that contain some lowercase letters and at least one uppercase letter (for example, MaryAnne or ThiNgs). If you clear this check box, words such as MaryAnne or ThiNgs are reported as misspelled. Common mixed-case words (such as pH or kHz) are contained in the dictionary and are not reported as misspelled.
Ignore words with numbers	Ignore words that contain numbers (for example, Win95). If you clear this check box, a word such as Win95 is reported as misspelled.
Report repeated words	Report instances of a word that appears twice consecutively (for example, the the). If you clear this check box, doubled words such as the the are not reported as repeated words.
Match case in replacements	Replace a misspelled word with a word that uses the same case (if the misspelled word is not a mixed-case word). For example, the misspelled word CALENNDAR, would be replaced with CALENDAR, and the misspelled word Rainboew would be replaced with Rainbow. If you clear this check box, CALENNDAR, would be replaced with calendar and Rainboew would be replaced with rainbow. Spell Check makes an exception if the replacement word in Juno's dictionary is a mixed-case word. For example, Spell Check could replace McLohan with McLuhan.
Always check spelling before sending	Automatically check the spelling of each message before you send it.
How do I?

Select my Spell Check options

Enable or disable automatic spell check


Check Spelling

You can check your messages for spelling mistakes with Juno’s Spell Check. When you spell check a message, any word that’s not in Juno’s Spell Check dictionary or in your personal dictionary appears in the Not in dictionary box of the Check Spelling dialog box, and is highlighted in your message. In the Check Spelling dialog box, you can decide what to do with the word. For example, you can change the spelling using a suggested word, you can ignore the word, or you can add the word to the dictionary.

To spell check a message, click Spell Check or press Alt+K. The Check Spelling dialog box appears only when a word is not found in Juno’s dictionary or your personal dictionary. In the Check Spelling dialog box, following options are available:

Not in dictionary	Displays the word that is misspelled or is not found in a dictionary. The word displayed in this box is also highlighted in your message.
Change to	Displays the word you want replace the misspelled word with. Select the correct word from the Suggestions list or type the word you want to use in the Change to box.
Suggestions	Lists suggested correct spellings for the word displayed in the Not in dictionary box. If the correct word appears in the list, you can select it.
Ignore	Ignores the word in the Not in dictionary box and leaves the spelling of the word unchanged.
Ignore All	Ignores the word in the Not in dictionary box and leaves the spelling of the word and all occurrences of the same word unchanged. Thereafter, the word is ignored each time you spell check during your Juno session.
Change	Changes the word in the Not in dictionary box to the word in the Change to box.
Change All	Changes the word in the Not in dictionary box and every occurrence of the word in your message to the word in the Change to box.
Add	Adds the word in the Not in dictionary box to your personal dictionary. Words you add to your personal dictionary are no longer reported as misspelled.
Suggest	Displays additional words in the Suggestions list if none of the original corrections seem correct.
Options	Displays the Spell Check Options dialog box, where you can change the types of words Spell Check looks for when spell checking a message. For more information, see Spell Check Options.
Dictionary	Displays the Edit Dictionary dialog box, enabling you to add words to, or delete words, from your personal dictionary. For more information, see Edit Dictionary.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Spell check a message


Edit Dictionary

If you frequently use certain words in your messages that are not included in Juno’s dictionary, you can add them to your personal dictionary. In the Edit Dictionary dialog box, you can add or delete words from your personal dictionary.

To add or delete a word from your personal dictionary, type the word you want to add and then click Spell Check. In the Check Spelling dialog box, click Dictionary in the Check Spelling dialog box.

Note:	The Check Spelling dialog box appears only when Spell Check can’t find a word in Juno’s dictionary or your personal dictionary.

In the Edit Dictionary dialog box, the following options are available:

Current word	Displays the word you want to add to your personal dictionary. You can accept the word as it is currently displayed, or you can type a new word in the Current word box.
Custom dictionary	Lists the words that have been added to your personal dictionary.
Add Word	Adds the word in the Current word box to your personal dictionary.
Delete Word	Deletes the word selected in the Custom dictionary list from your personal dictionary.
OK	Closes the dialog box and saves any changes you have made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Add a word to my personal dictionary

Delete a word from my personal dictionary


Other E-mail Preferences

Use the Other E-mail Preferences command to control the behavior of several e-mail features. You can decide what you want Juno to do when you receive mail, send mail, and exit Juno.

To review or change these preferences, point to E-mail Preferences on the Options menu and then click Other E-mail Preferences. In the Other E-mail Preferences dialog box, you can adjust the following settings:

Save all senders’ addresses in my Address Book	Select this check box to automatically save to your Address Book the e-mail address of anyone who sends you an e-mail message.
Save all sent mail in the Sent Messages Folder	Select this check box to save copies of all the messages you send in your Sent Messages folder.
Empty the Deleted Messages folder on exit	Select this check box to permanently delete messages in your Deleted Messages folder when you exit Juno.
Include file attachments in forwarded messages	Select this check box to automatically include attachments when you forward a message with an attachment.
Include my full name in outgoing messages	Select this check box to include your full name and e-mail address in the From field of messages you send. Your name appears as you entered it in the First name, MI, and Last name fields in the Name and Address dialog box.  Clear this check box if you want only your e-mail address to appear in the From field of the messages you send.
Always use Juno for reading and writing e-mail	Select this check box to use Juno as your default e-mail program when you browse the Web with Microsoft Internet Explorer. For example, when you click an e-mail address on a Web page in Internet Explorer, Juno’s Write screen appears with the e-mail address inserted into the Send to box. Clear this check box if you want to use another e-mail program when browsing the Web using Internet Explorer.
Show message headers	Specifies how much message header information to display.
None	Does not display any header information.
Main	Displays the From, To, Date, and Subject fields for the selected message.
Full	Displays the From, To, Date, Subject, and Message ID fields, and also includes the message hosts and times through which the e-mail traveled to arrive at your computer.
HTML E-mail Preferences	Let’s you change Internet Explorer’s security settings. Because Juno uses Internet Explorer to display Web pages, these same security settings can be used to check the HTML e-mail messages you receive for active content. For more information, see HTML E-mail Preferences.
Troubleshoot:

Default e-mail program in Microsoft Internet Explorer


HTML E-mail Preferences

With Juno, you can receive HTML e-mail. Because HTML e-mail uses the same format as Web pages, it is possible that some HTML e-mail messages you receive contain active content. Active content includes items that change with either time or that you can interact with. (For example, animated GIFs, objects created with Java or JavaScript, and streaming audio or video.)

Generally, most active content is harmless, but they can contain viruses or otherwise be harmful to your computer. Microsoft Internet Explorer includes security settings you can use to check Web sites for active content before you visit them. Because Juno uses Microsoft Internet Explorer to display Web pages, these same security settings can be used to check your HTML e-mail messages for active content.

By default, this security setting is Medium. This means that when you first read an HTML e-mail message that contains active content, you are notified with a warning message. If you are sure that the message is from a trusted source, you can read the message with the active content turned on, otherwise, you can turn the active content off and still read the message.

To change Juno’s HTML e-mail security level, point to E-mail Preferences on the Options menu and then click Other E-mail Preferences. In the Other E-mail Preferences dialog box, click HTML E-mail Preferences. In the HTML E-mail Preferences dialog box, click Change Security Settings. On the Security tab of the Internet Properties page, move the slider to increase or decrease your security level.

Tip:	For help on a specific item in the Internet Properties dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

How do I?

Change my security settings


Mail Assistants

Use the Mail Assistants command to create, edit, or delete a Mail Assistant. For example, you can create Mail Assistants to perform the following tasks:

•	File mail you receive from a mailing list in a folder.

•	Play a sound when you receive mail from your Mom.

•	Delete messages you receive that contain the phrase “MAKE MONEY FAST.”

•	File a copy of all mail you send to a friend in a separate sent mail folder.

To create, edit, delete, or reorder a Mail Assistant, click Mail Assistants on the Options menu. In the Mail Assistants dialog box, you have the following options:

New Assistant	Opens a dialog box so you can create a new Mail Assistant. For more information, see New Mail Assistant.
Edit Assistant	Opens a dialog box so you can edit the selected Mail Assistant. For more information, see Edit Mail Assistant.
Delete Assistant	Deletes the selected Mail Assistant.
Move Assistant	Use the arrows to change the order of your Mail Assistants. Changing the order of your Assistants changes the order in which they are executed. To move an Assistant up, select the Assistant and then click the up arrow. To move an Assistant down, select the Assistant and then click the down arrow.
Assistants for Received Mail	Lists the Mail Assistants in the order they are applied to messages you received. Assistants that are currently enabled have a check next to them. To disable an Assistant, clear the check box next to it.
Assistants for Sent Mail	Lists the Mail Assistants in the order they are applied to messages you send. Assistants that are currently enabled have a check next to them. To disable an Assistant, clear the check box next to it.
<Mail Assistant Name>	Displays a complete description of the selected Mail Assistant’s function.
How do I?

Create a Mail Assistant

Edit a Mail Assistant

Delete a Mail Assistant

Order my Mail Assistants


New Mail Assistant

To create a new Mail Assistant, click Mail Assistants on the Options menu. In the Mail Assistants dialog box, click New Assistant. In the New Mail Assistant dialog box, the following options are available:

When I get/send a message	Click get to apply this Mail Assistant to messages you receive from other people. Click send to apply this Mail Assistant to messages you send.
…and all/any of these conditions apply to my message	Click all to make sure that all the defined conditions are met before the action is performed. Click any to make sure that at least one defined condition is met in the message before the action is performed.
Mail Assistant Conditions	Conditions determine which messages the Mail Assistant acts on. Conditions are optional. For example, you can create a Mail Assistant that is applied to all your received (or sent) messages by not selecting a condition.  Click the arrow to select one or more conditions. For more information, see Mail Assistant conditions.
Add Another Condition	Starts a new condition for you.
Remove Condition	Removes the selected condition from the condition list.
…do this Mail Assistant Actions	Actions determine what a Mail Assistant does when one or more conditions are met. For more information, see Mail Assistant actions.
Add Another Action	Starts a new action for you.
Remove Action	Removes the selected action from the action list.
Continue applying my other mail assistants after this one executes	Select this check box if you want other Mail Assistants to run after this Mail Assistant. Clear this check box to make this Mail Assistant the last Mail Assistant that is applied to your messages. Clearing this check box ensures that after this Mail Assistant runs, no other Mail Assistant can be applied to your messages.
Mail assistant’s name	Type a meaningful name for your Mail Assistant. For example, Junk Mail Remover.
Mail assistant description	Describes the Mail Assistant as you create it, presenting you with an easy-to-understand description of what the Mail Assistant does.
How do I?

Create a Mail Assistant


Mail Assistant Conditions

Conditions determine which messages the Mail Assistant acts on. When a message meets one or all of the conditions you’ve set, then the Mail Assistant performs a specified action or actions on it.

Certain conditions require you to supply information to complete the condition. For example, if you select the condition it is addressed to, a box appears below the condition list for you to type or select an e-mail address. The Mail Assistant will act on any messages addressed to that e-mail address.

If you select this condition	Type or select the following	The condition is met when
it is from	An e-mail address	You receive a message from this e-mail address.
the subject is	A word or phrase	You receive or send a message whose Subject field contains exactly that word or phrase.
the subject contains	A word or phrase	You receive or send a message whose Subject field contains that word or phrase.
the subject starts with	A word or phrase	You receive or send a message whose Subject field starts with the word or phrase, such as Re or Fw.
the subject ends with	A word or phrase	You receive or send a message whose Subject field ends with the word or phrase.
I am the only recipient	-	You receive a message that is addressed only to you.
I am not the only recipient	-	You receive a message that is addressed to you as well as other people.
it is not sent directly to me	-	You receive a message that you were Cc’d or Bcc’d on.
it is addressed to	An e-mail address or name	You receive or send a message that is addressed to this e-mail address or name, as opposed to a message addressed to another name, alias, or mailing list. Use this to detect if a message was sent to a mailing list name instead of your e-mail address.
the text contains	A word or phrase	You receive or send a message whose body contains the word or phrase.
it has attachments	-	You receive or send a message that contains one or more attachments.
the size (in KB) is larger than	A number	You receive or send a message (including attachments) that is larger than this number.


Mail Assistant Actions

Actions determine what a Mail Assistant does when a message meets one or more conditions. Actions do something with a message, such as moving or deleting it, or they perform other functions, such as playing a sound or running a program.

If you select this action	Type or select the following	If a message meets one or more conditions, then the following happens
move it to folder	A folder name. If you type a new folder name, it is created for you.	The message is automatically moved into the folder you specified.
copy it to folder	A folder name. If you type a new folder name, it is created for you.	The message is automatically copied to the folder you specified.
delete it	-	The message is deleted.
mark it as read	-	The message’s status is changed to Read.
pop up a message that says	A word or phrase	A message box appears that contains the word or phrase you typed.
play this sound	A file name (usually ending in *.wav) or click Browse to locate the file.	The audio file is played.
beep once	-	You hear a beep.
run this program	A file name (usually ending in *.exe) or click Browse to locate the file.	The program starts.


Edit Mail Assistant

To edit a Mail Assistant, click Mail Assistants on the Options menu. In the Mail Assistants dialog box, click Edit Assistant. In the Edit Mail Assistant dialog box, the following options are available:

When I get/send a message	Click get to apply this Mail Assistant to messages you receive from other people. Click send to apply this Mail Assistant to messages you send.
…and all/any of these conditions apply to my message	Click all to make sure all that all the defined conditions are met in the message before the action is performed. Click any to make sure that at least one defined condition is met in the message before the action is performed.
Mail Assistant Conditions	Conditions determine which messages the Mail Assistant works on. Conditions are optional. For example, you can create a Mail Assistant that is applied to all your received (or sent) messages by not selecting a condition. Click the arrow to select one or more conditions. For more information, see Mail Assistant conditions.
Add Another Condition	Starts a new condition for you.
Remove Condition	Removes the selected condition from the condition list.
…do this Mail Assistant Actions	Actions determine what a Mail Assistant does when one or more conditions are met. For more information, see Mail Assistant actions.
Add Another Action	Starts a new action for you.
Remove Action	Removes the selected action from the action list.
Continue applying my other mail assistants after this one executes	Select this check box when you want other Mail Assistants to be able to run after this Mail Assistant. Clear this check box to make this Mail Assistant the last Mail Assistant that is applied to your messages. Clearing this check box ensures that after this Mail Assistant runs, no other Mail Assistant can be applied to your messages.
Mail assistant’s name	Provides a space for you to type a meaningful name for your Mail Assistant. For example, Junk Mail Remover.
Mail assistant description	Describes the Mail Assistant as you create it, presenting you with an easy-to-understand description of what the Mail Assistant does.
How do I?

Edit a Mail Assistant


Confirmations

Use the Confirmations command to enable or disable confirmation messages. A confirmation message makes sure that you really want to perform the action, usually an action that results in the loss of information. If you decide you don’t want to perform the action, you can click No when a confirmation message appears.

To enable or disable a confirmation message, click Confirmations on the Options menu. In the Confirmations dialog box, select the check boxes for the confirmation messages you want to receive. Clear the check boxes for those you do not want to receive and then click OK to close the dialog box.

Select this check box	To receive a confirmation message when you
Delete a message	Delete a message from the Read screen, in your Outbox, or a saved draft.
Delete an address	Delete a nickname entry or a mailing list from your Address Book.
Clear a message when from the Write screen	Clear a message from the Write screen.
Empty the Deleted Message folder	Empty the Deleted Messages folder.
Switch accounts	Switch user accounts.
Disconnect from the Internet	Disconnect from the Internet or close Juno while you’re connected to the Internet.
Exit Juno	Close Juno.
How do I?

Disable confirmation messages


Select Language

Use the Select Language command to change the language that Juno is displayed in.

When you select a language, the dialog boxes, menus, labels, and online Help are displayed in the new language.

To change Juno’s language, click Select Language on the Options menu. In the Select Language dialog box, select the language you want from the list. Your new language selection is used the next time you start Juno. To use this as the default language Juno is displayed in, select the Use my choice above as the default language when Juno starts up check box.


Sounds

Use the Sounds command to control the sounds you hear when you use Juno.

If your computer has a sound card and speakers installed, you can hear sounds and music generated by Juno and our sponsors' ads. For example, Juno plays a sound when you first start Juno, another sound when you’ve successfully retrieved your new messages, and yet another sound when you exit.

To turn sounds on, click Sounds on the Options menu. A checked Sounds command indicates that sounds are enabled. To turn sounds off, click Sounds on the Options menu again.

Note:	This setting does not affect your modem speaker, which must be turned off separately.

Troubleshoot:

Login sound plays even when sound is off


Save Current Sender's Address
Save Current Sender’s Address

Use the Save Current Sender’s Address command to have Juno quickly save to your Address Book the e-mail address of someone who sent you message.

To save the e-mail address of the sender of a particular message, select the message in the message list of the Read screen and then click Save Current Sender’s Address on the Options menu. You can also right-click the message and then click Add Sender to Address Book on the shortcut menu.

How do I?

Save the current sender's address


Users without Microsoft Internet Explorer

If you’re a premium service member, Microsoft Internet Explorer is not required for Juno 5.0 (you can use another Web browser). However, if you don’t have Internet Explorer 4.0 or later installed on your computer, you won’t be able to take advantage of some of the advanced features of Juno 5.0. The following features require Internet Explorer 4.0 or later:

•	The integrated Web browser.

•	HTML e-mail (reading and writing).

Additionally, because Juno uses Internet Explorer to display Web pages, you cannot change the text size, fonts, or the colors for your messages or Web pages.

If you’re a basic service member and don’t have Internet Explorer 4.0 or later installed, you won’t be able to access the Web or receive and write HTML e-mail.

To enhance your Juno experience, we recommended that you install Internet Explorer. For your convenience, Internet Explorer 5.0 is included on the Juno 5.0 CD-ROM and can be installed directly from it.

How do I?

Get Internet Explorer

Install Internet Explorer from the Juno 5.0 CD-ROM


The Advertisements menu

The Advertisements menu contains commands you can use to go back to ads you’ve seen before or to sign up for Juno’s premium services, including Juno Web and Juno Express.

Click Advertisements on the Juno menu bar or press Alt+N to display the Advertisements menu commands.

Command	Shortcut key
Juno's Premium Services	Alt+N, J
Advertisement Index	Alt+N, A


Juno's Premium Services

Use the Juno’s Premium Services command to learn more about, or sign up for, one of Juno’s premium services, including Juno Express and Juno Web.

To learn more about each service or to sign up for one of Juno’s premium services, click Juno’s Premium Services on the Advertisements menu.

How do I?

Sign up for one of Juno's premium services

See also:

Your account's service level


Advertisement Index

Use the Advertisement Index command to view the advertisements that appear when you use Juno. This way, if you don’t have time to read an advertisement the first time you see it, you can view the ad later at your own convenience.

To view an advertisement, click Advertisement Index on the Advertisements menu. In the Advertisement Index dialog box, select the ad you want to see again. It appears in the space to the right. If you’re interested in learning more about the advertised product, click the ad.

Note:	Many ads have preset expiration dates determined by their sponsors, so to see an ad again you should look for it soon after you first see it.

How do I?

View an advertisement

See also:

Advertisements

Troubleshoot:

Expired advertisements


The Help menu

The Help menu contains commands you can use to find answers to just about any question you might have about using Juno.

Click Help on the Juno menu bar or press Alt+H to display the Help menu commands.

Command	Shortcut key
Help Topics	Shift+F1
Display Minihelp Boxes (ToolTips)	Alt+H, D
Contact Juno	Alt+H, C
Give Juno to a Friend	Alt+H, G
User Information	Alt+H, U
System Monitoring	Alt+H, Y
What's New in Juno 5.0	Alt+H, W
Service Agreement	Alt+H, S
About Juno	Alt+H, A


Help Topics

Use the Help Topics command to display the online Juno Help. Juno Help (which you’re reading right now) contains answers to just about any question you might have about Juno.

To display Juno Help, click Help Topics on the Help menu, or press Shift+F1.

 How do I?

Print Help topics

Change Juno Help's font size

 See also:

Using Help in Juno

Juno Help conventions


Display Minihelp Boxes (ToolTips)

Use the Display Minihelp Boxes (ToolTips) command to show or hide ToolTips.

To show ToolTips, click Display Minihelp Boxes (Tool Tips) on the Help menu. A checked Display Minihelp Boxes (Tool Tips) command indicates that ToolTips are enabled. To hide ToolTips, click this command on the Help menu again.


Contact Juno

The Contact Juno wizard is a helpful tool that you can use to get in touch with us, quickly and easily. You can use the Contact Juno wizard to contact us for many reasons, including to:

•	Sign up for a premium service or to learn how to cancel a premium service.

•	Obtain customer service information (for example, billing information, account usage).

•	Report a harassing or abusive e-mail.

•	Learn how to request a forgotten password or to enable remote access.

•	Send an e-mail to technical support and receive prompt replies to your technical support questions.

•	Send us ideas for features you would like see in future versions of Juno.

•	Learn about important phone numbers and Web sites you can visit for more information.

To start the Contact Juno wizard, click Contact Juno on the Help menu. The Contact Juno wizard appears. Follow the instructions on the screen. If you need help on a particular screen of the wizard, click the Help button located in the lower-left corner of the screen.

Note:	The Juno Web site contains the most up-to-date information on all of our policies, pages that let you update your Juno Web billing information, frequently updated technical support help, and links to sites that we think might be useful or interesting for Juno members. If you have access to the World Wide Web, please visit our site at http://www.juno.com.


User Information

Use the User Information command to display your user information (for example, the location of your USERxxxx folder and e-mail address). You may be asked to provide this information if you ever need to contact Juno Technical Support.

To view your user information, click User Information on the Help menu. The following information is displayed in the User Information dialog box:

E-mail address	Your Juno e-mail address.
Account ID	Your Juno account number.
User directory	The folder on your computer where your Juno account information (for example, your stored e-mail messages and Address Book) is stored. This could look like: c:\Program Files\Juno\USER0002. In this example, your USERxxxx folder name is USER0002 and it is located in the Juno subfolder of the Program Files folder.


System Monitoring

Use the System Monitoring command to display the System Monitoring dialog box.

You may be asked to provide some of the information in this dialog box if you ever need to contact Juno Technical Support.

To view system monitoring information, click System Monitoring on the Help menu.


Give Juno to a Friend

Use the Give Juno to a Friend command to easily share the Juno software with your friends and family. You can send them a link so they can download the software, you can save the software on a disk and give it to them, or you can have a CD-ROM sent to them.

We're pleased to be able to offer services ranging from free e-mail to full Internet access to millions of members, and we'd like to see as many people use Juno as possible. We encourage you to distribute copies of Juno’s software to as many people as you can.

To pass Juno on to a friend, click Give Juno to a Friend on the Help menu.

Tip:	You can also pass your Juno CD-ROM along, or if your friends already have access to the Web, they can download Juno’s free software from our Web site at http://www.juno.com. We’re also happy to mail a copy of Juno’s software to anyone who requests it. You can order the Juno CD-ROM by calling us toll-free at (888) TRY-JUNO [(888) 879-5866].

Whichever method you choose, we greatly appreciate your help in spreading the word about Juno—thanks!


Service Agreement

Use the Service Agreement command to display your Service Agreement. The Service Agreement defines the conditions and responsibilities of your Juno membership.

To review your Service Agreement, click Service Agreement on the Help menu. The Service Agreement dialog box appears displaying a copy of your Service Agreement. To view the Service Agreement, scroll through the Service Agreement or click in the text and then use the Page Up and Page Down keys.

How do I?

Obtain the latest version of the Service Agreement


About Juno

Use the About Juno command to view information about the version of Juno you’re currently using.

To display Juno version information, click About Juno on the Help menu.

How do I?

Find out which version of Juno is installed on my computer


Selecting a category

Click the category that best describes what you’d like to contact us about, then click Next to continue. Depending on the category you selected, you will have the opportunity to write us a message, learn about important phone numbers and Web sites, or select another category.


Writing your message

Please use the space provided to write to us. Depending on the category you selected, use the space to ask a question, tell us about a technical problem, make a suggestion for a new feature you’d like to see, or to report an unsolicited or offending e-mail. So we can help you better, please include as much information as possible.

When you have finished writing your message, click Next to continue to the last step of the Contact Juno wizard. Here, your message is placed in your Outbox. The next time you connect to get or send e-mail, your message is sent.

Note:	If you are sending us an e-mail about an unsolicited or harassing e-mail, click Next to attach the unwanted e-mail to the message you just wrote.


Writing your message (Technical Support questions)

Please use the space provided to answer the numbered questions; you can start typing the answer after each question. These questions are specific to the Technical Support category you selected. So we can help you better, we suggest that you try to answer all the questions and include other information that you think may be useful.

By default, the Include diagnostic information about my computer check box is selected. When this check box is selected, system information about your computer is sent to us that may be helpful in further diagnosing your problem.

When you’ve finished writing your message, click Next to continue to the last step of the Contact Juno wizard. Here, your message is placed in your Outbox. The next time you connect to get or send e-mail, your message is sent.

Note:	If the questions don’t seem to fit the kind of problem you’re encountering, please click Back to select a different category or click Other. After you click Other, you have the opportunity to describe your problem.


Attaching an offensive e-mail message

Here you can attach the offending e-mail message to the message you just wrote us. You can select the message you want to attach directly from the stored messages in your folders.

To attach the offending e-mail message:

1.	Click the Folder arrow to select the folder the e-mail message is stored in. The messages contained in the folder appear in the box below.

2.	From the list of messages that appear, select the offending e-mail message. The text of the message appears in the gray box below.

3.	Read the message to make sure you selected the correct one.

4.	Click Next to continue to the last step of the Contact Juno wizard. Here, your message is placed in your Outbox. The next time you connect to get or send e-mail, your message is sent.


Finish

You’ve reached the end of the Contact Juno wizard. This screen provides you with more information related to the category you selected, usually a phone number or a Web site, or additional contact information.

Click the Web site address to connect to the Internet and go directly to that site. The Juno Web site contains the most up-to-date information on all of our policies, pages that let you update your Juno Web billing information, frequently updated technical support help, and links to sites that we think might be useful or interesting for Juno members.

If you wrote us a message, click Finish to put the message in your Outbox. The next time you connect to get or send e-mail, your message is sent.


Juno troubleshooting

Use this troubleshooting guide to help you resolve problems you may encounter when using Juno.

Click the category that best describes what you are having trouble with:

Web browsing —if you have trouble browsing the Web. For example, you are disconnected from the Web and you don’t know why, or a Web page doesn’t display.

Dial-Up Networking —if you have trouble with the Dial-Up Networking installation. For example, you are unable to install Dial-Up Networking through Juno

E-mail troubleshooting —if you have trouble viewing your e-mail messages or don’t know why a message is returned to you.

Modem and connection —if you experience trouble with your modem or connecting to Juno’s central computers.

General —if you experience other problems using Juno. For example, you can’t print messages or you get a message that states you don’t have enough disk space.

For further help, please visit the Juno Help Center at http://help.juno.com or contact Technical Support using the Contact Juno wizard.


General troubleshooting

Following are some general problems you may encounter when using Juno. For more help, click the link that best describes your problem.

What kind of problem are you experiencing?

  I couldn't successfully install Juno on my computer.

  When I try installing Juno, I get a message stating that my computer is missing the riched.dll file.

  When I start my computer, a dialog box appears asking me for a network password.

  When I try to login to Juno, I get a message stating invalid password or user name.

  I can't start Juno and I get a message stating my system time is incorrect.

  When I login, a sound plays even though I turned the sound option off.

  I have problems printing my messages using Juno.

  My computer slows down when I receive new mail or ads.

  I get a message stating that my computer doesn't have enough hard disk space.

  I am having trouble with Macromedia Flash.

Troubleshoot:

GPFs and application errors


Juno was not successfully installed

If you receive an error message that states that Juno cannot guarantee a successful copy of a necessary component to your machine, then Juno has not been installed properly on your computer. Reinstall the software from the CD-ROM or from the file you downloaded.

If you are using Windows NT and the problem recurs, you may not have the administrative privileges required to install new software on your workstation. Please consult your NT administrator for more information.


Riched32.dll is missing

You are missing a file called riched32.dll that Juno needs in order to display text.  This file is typically included in minimum installs of Windows 95 or later.  If you don't have this file, you can reinstall Windows, or you can reinstall Microsoft Word, which includes this file.

After you've reinstalled Windows or Microsoft Word, please try installing Juno again.


Windows asks you for a network password

If Juno is the first software on your computer that makes use of Dial-Up Networking, Windows may ask you to enter a network password the first time you log on to your computer after installation. If you see this dialog box, click Cancel to close the dialog box.


Invalid password or user name

If you try to start Juno and get a message stating that you entered an invalid password or user name, you may have misspelled your password or entered the incorrect user name and password combination. Make sure that you are typing your password correctly and that you are using the correct user name and password combination.

You may also get a similar message if you previously disabled remote access and are trying to access your account from a computer other than the computer where you disabled it. To resolve this problem, you must enable remote access from the computer where you disabled it. If for some reason this is not possible (for example, you deleted your account from that computer), use the Contact Juno wizard to contact us.


Invalid system time

If the date and time on your machine aren’t set correctly, Juno won’t be able to start up. You must reset the time on your computer. This error can occur when your computer is set to a date that's earlier than the release date of the version of Juno that you're using.

To reset your computer time:

1.	Click the Start button, point to Settings, and then click Control Panel.

2.	In the Control Panel window, double-click the Date/Time icon.

3.	In the Date/Time Properties dialog box, set the correct date and time.

4.	Click Apply.

Note:	On some older machines, the date and time may be erased every time you restart your computer. This happens when the battery your computer uses to store the date and time has run out of power. In such a case, consult your manual or your computer's manufacturer for information how to obtain and install a new battery.


Login sound plays even when sound is off

If you have more than one account on your computer, the login sound may play as you start Juno, although you turned sounds off. This can happen if you have more than one Juno account on your computer and the last person to use Juno preferred to have Juno sounds on. Because you haven’t logged in to Juno yet, Juno can’t know that you turned sounds off, and therefore, uses the preferences of the account last used on your computer.


Problems printing your messages

If you experience formatting problems with the messages you print through Juno, you can print your messages using other Windows applications.

To print a message using a different program:

1.	Save your message to a text file.

2.	Open your word processor or text editor (for example,  Microsoft Word, Word Perfect, or Notepad).

3.	In this program, open the message you saved as a text file.

4.	Print as you normally would with that application.


Computer slowdown

Computers that don’t meet Juno's minimum requirements may slow down after receiving new mail or new ads. We advise you to upgrade your machine if you experience such a problem.


Juno reports that there isn't enough disk space

If your computer doesn’t meet Juno's minimum requirements for available hard disk space, you will receive a message stating that your computer does not have enough disk space to operate.

To free up space on your computer, you can try the following:

•	Empty your Windows Recycle Bin.

•	Carefully delete any files and folders on your computer that have become obsolete or that you already saved on a disk.

Note:	Take care that you don’t delete data that you haven’t backed up and may want to use in the future.


GPFs and application errors

A General Protection Fault (GPF) or an application error generally indicates that your computer is running out of memory (often because you have too many programs open simultaneously), or that some of the programs you're trying to use have conflicts with each other.

To prevent GPFs and application errors from recurring:

•	Check to make sure that you have enough free hard disk space and free RAM available to run Juno. Juno requires at least 25 MB of free hard disk space and 16 MB of RAM in order to be installed and run correctly. If you're unsure how to check your computer's memory capacity, please see your Windows manual.

•	Check which communications port your modem is connected to and make sure there are no other serial devices, such as a CD-ROM player or a sound card that are trying to use the same COM port. You can check for hardware conflicts like this by running Microsoft Diagnostics. If you're unsure how to run Microsoft Diagnostics, please consult your Windows manual.

•	Find out whether you have the most recent version of the driver for your video card, since it is possible that an outdated video card could trigger a graphics-related error when you try to start Juno. If you aren't sure whether you have the most recent version of the video card, you can contact your computer’s manufacturer (if your video card came with your machine) or the manufacturer of your video card (if you have installed it on your own). You should be able to obtain the most recent version of the driver through these manufacturers.

See also:

Juno's minimum requirements


Macromedia Flash

Macromedia Flash software is automatically installed when you install Juno. If you have any problems with Flash, you can contact Macromedia directly:

Telephone:	800-945-9120 (outside US, call 415-252-0476)
Fax:	415-703-0924
E-mail:	priority@macromedia.com
Web site:	http://www.macromedia.com/support
Be sure to give the priority access code 8012011 when you contact them.

Tech support via autofax, the Internet, and voicemail is accessible 24 hours a day. Representatives are available to answer calls between 7 AM and 5 PM Pacific Standard Time, Monday through Friday.


Glossary

a   b   c   d   e   f   g   h   i   j   k   l   m   n   o   p   q   r   s   t   u   v   w   x   y   z

To see the definition for a common term, click an entry below.

A

Access number

Address Book

Antivirus software

Attachment

B

Blind carbon copy (Bcc) message

C

Carbon copy (Cc) message

Central computers

COM port

Cookie

D

Deleted Messages folder

Dialing profile

Dial-Up Networking

Digital Subscriber Line (DSL)

E

E-mail

E-mail address

External e-mail account

F

Favorites

Folder

G

- No entries -

H

Hard disk

Home page

Hyperlink

Hypertext Markup Language (HTML)

HTML e-mail

I

Inbox

Internet

J

Juno System Information

K

- No entries

L

Local area network (LAN)

M

Mail Assistant

Mailing list

Message headers

Message list

Modem

N

Nickname

O

Outbox

P

Password

Path

Plain text

Post Office Protocol (POP3)

Q

- No entries -

R

- No entries -

S

Sent Messages folder

Signature

Sponsor’s Panel

T

Text file

ToolTip

Transmission Control Protocol/Internet Protocol (TCP/IP)

U

Uniform Resource Locator (URL)

User name

V

Virus

W

Web browser

Web page

Web site

World Wide Web (WWW)

X

- No entries -

Y

- No entries -

Z

- No entries -


Access number

The phone number your modem dials to connect your computer to Juno’s central computers so you can send and receive your e-mail messages or browse the Web.


Address Book

A feature of Juno you can use to save the e-mail addresses for the people you send e-mail to. With your Address Book you can easily address your messages and keep your e-mail addresses in one place.


Antivirus software

Software that can protect your computer against harmful programs that can possibly destroy your computer’s data.


Attachment

Any computer file (for example, pictures, spreadsheets, word processing documents, audio clips, video clips, or another e-mail message) that is attached to an e-mail message.


Blind carbon copy (Bcc) message

A copy of your message that you send to one or more recipients where the recipients’ names are not visible (therefore, the term “blind”) to each other or other recipients of the message.

Recipients you want to send a blind carbon copy message to are listed in the Cc box, enclosed with parentheses.


Carbon copy (Cc) message

A copy of your message that you send to one or more recipients where the recipients’ names are visible to the other recipients of the message.

Recipients you want to send a carbon copy message to are listed in the Cc box.


Case-insensitive

When the capitalization style does not matter. For example, nicknames and mailing list names are case-insensitive. This means that julia is the same as JULIA and Julia.


Central computers

Juno’s computers that act as a relay point between your computer and the Internet by sending your outgoing messages to their intended destinations, storing your incoming messages until you’re ready to pick up your mail, and connecting you to the World Wide Web.


COM port

A hardware device built into your computer that controls the flow of data between your modem and other components of your computer.


Cookie

Data stored on your computer’s hard drive by Web servers. Cookies usually contain your preferences for the Web sites you visit. However, a particular Web site can access only the cookies it created on your hard drive, ensuring that others cannot misuse this information.


Deleted Messages folder

The e-mail folder that temporarily stores any messages you deleted (until you empty it).


Dialing profile

The dialing properties (area code, rules for accessing an outside line, and so on) associated with a specific location.


Dial-Up Networking

(1) A temporary modem connection between your computer and another computer.

(2) Special software supplied by Microsoft Windows that enables your computer to connect to the Internet.


Digital Subscriber Line (DSL)

Technology used to transmit and receive large amounts of data over copper phone lines, enabling faster connections to the Internet than conventional modems.


E-mail

(1) Short for electronic mail, e-mail is the method of sending messages from one computer to another over a network.

(2) The messages sent by this method.


E-mail address

The name of an electronic mailbox. Like a street address, an e-mail address uniquely identifies the owner of a mailbox. E-mail messages are sent to this mailbox at the owner’s e-mail address.

E-mail addresses must follow the <user name>@<domain name> format. For example, help@juno.com.


External e-mail account

Any e-mail account you have other than Juno. For example, you may have other e-mail accounts at school and at work.

An external e-mail account must be accessible from the Internet using POP if you want to download and read the messages you receive at these accounts with Juno.


Favorites

A list of hyperlinks in Microsoft Internet Explorer you can use to quickly go to your favorite Web sites. Netscape Navigator has a similar feature called Bookmarks.


Folder

An electronic container that stores your e-mail messages.


Hard disk

The hardware device, or drive, your computer uses to store your data, such as your programs and document files. A hard disk is usually a computer’s C drive and is referenced by typing C: or C:\.


Home page

The Web page that appears in the Web screen when you click the Home button. Your home page is like your start page; you can set it to a Web page you’ve customized or one that you frequently visit.


Hyperlink (or link)

Usually underlined and colored text that you can click to go to a specific Web page. You can click links on Web pages to go to another part of the same page or to a different Web page, or you can click links in an e-mail message to go to a Web page. Images can be links as well.


Hypertext Markup Language (HTML)

The computer code used to write Web pages. Web browsers, such as Microsoft Internet Explorer, translate HTML into formatted pages that provide you with text, pictures, and other information.


HTML e-mail

An e-mail message that’s been created or saved in the HTML format. HTML is the same format used by Web pages, so if you have Microsoft Internet Explorer version 4.0 or later installed, you can view HTML messages that include the same colors, fonts, and other special effects that appear on the Web.


Inbox

The e-mail folder that receives and stores your new messages as you download them.


Internet

The largest computer system in history consisting of more than a million computers around the world with each computer connected electronically to each other. Among the Internet’s most popular features are e-mail and the World Wide Web.


Juno System Information

A file that collects and contains information about your computer resources and files on your computer that Juno needs to function.

If you contact us for technical support, we may ask you to send us the information collected by this file to help us resolve the problem you're experiencing.


Local area network (LAN)

A collection of computers that share the resources of a main computer, or server, within a relatively small geographic area (usually in an office or university). A LAN often maintains a permanent connection to the Internet.


Mail Assistant

A powerful feature of Juno that you can use to perform repetitive actions on messages you send or receive.

A Mail Assistant consists of one or more conditions and actions. When you create a Mail Assistant, you decide what conditions need to be met in an e-mail message, before the actions you specified are performed.


Mailing list

A group of e-mail addresses with one name. When you send a message to a mailing list, everyone you added to the mailing list receives the message.


Message headers

Contain routing information for messages, including the sender, the recipients, the date when the message was sent, and the path it followed through the network from the sender’s computer to the recipient’s computer.

Message headers, if displayed, are located between the message list and the message area in the Read screen.


Message list

Displays the messages of the currently selected folder.

Located under the folder list in the Read screen, the message list displays information about each message (such as the sender, subject, and date).


Modem

A device that allows your computer to communicate with other computers, usually over telephone lines. The term, “modem,” can also be used to describe cable or DSL modems.


Nickname

A short, meaningful name you assign to an e-mail address in your Address Book, which you can type when you want to send this person a message. For example, instead of having to remember and type your mother’s e-mail address, you can type the nickname you assigned, which could be Mom.


Outbox

The e-mail folder that stores your outgoing messages before you send them.


Password

An electronic key to your Juno account. In conjunction with your e-mail address, your password gives you access to your Juno account and locks everyone else out of your account.

Your password can be any combination of letters, numbers, printable punctuation, or spaces from a minimum of 4 up to a maximum of 64 characters.


Path

The location of a file on your computer. A path includes the drive name, folder name, subfolder name and the name of a file. For example, c:\myfiles\mypictures\picture.bmp.


Plain text

Text that does not include any special kind of formatting or images.


Post Office Protocol 3 (POP3)
Post Office Protocol (POP or POP3)

A protocol used to transfer e-mail from a server to your computer over the Internet. Many (but not all) Internet Service Providers use servers that support POP. Juno can read e-mail from other POP servers, so you can download messages from work, school, or another ISP and read all of them within Juno.

POP3 is the current version of the POP standard.


Sent Messages folder

The e-mail folder that saves a copy of each message you send.


Signature

A brief section of text (usually 1 to 5 lines) added to the end of your outgoing e-mail messages.

A typical signature starts with your name and e-mail address, followed by other information, such as your profession, recent accomplishments, or even a quotation that you especially like.


Sponsor's Panel

The rectangle in the upper-right corner of Juno’s Read, Write, and Web screens that displays advertisements from Juno and Juno's sponsors.


Text file

A file that contains only text characters and can be read by any text editor, such as Notepad or Wordpad. Text files end with *.txt.


ToolTip

A small yellow box that appears when you position your pointer over an object on your screen that explains an object’s function.

ToolTips are a useful way for you to become familiar with the purpose of certain buttons, boxes, tabs, or other objects on your screen.


Transmission Control Protocol/Internet Protocol (TCP/IP)

A protocol used to transfer data between computers over networks, including the Internet.


Uniform Resource Locator (URL)

The electronic address of a Web page or other object on the Internet or a company network. A URL includes the protocol and location of the file. For example, http://www.mydomain.com/images/start.html


User name

The first part of your Juno e-mail address that appears before the at (@) symbol. For example, the user name in jsmith@juno.com is jsmith.

Your user name can be any combination of letters, numbers, underscores (_), hyphens (-), or periods. Your user name is case-insensitive, must start with a letter, and cannot have two periods in a row.


Virus

A general term used to describe a program that can infect and possibly destroy your computer’s data. There are many different types of viruses.


Web browser

Software you use to explore, or browse, the World Wide Web. Microsoft Internet Explorer and Netscape Navigator are two examples of Web browsers.

Juno works best with version 4.0 or later of Internet Explorer.


Web page

A document on the World Wide Web that typically consists of text, pictures, as well as sound, animation, and video. A Web page also usually contains links to other Web pages.


Web site

A collection of related Web pages created by the same person or organization.


World Wide Web (WWW)

The second most popular feature of the Internet (the first being e-mail).

Also called, “the Web,” it is made up of millions of information-packed electronic pages that consist of text and pictures, as well as sound, animation, and video.


Welcome to Juno

The Welcome to Juno dialog box is the first screen that appears when you start Juno. From this dialog box you can manage your accounts, check for your new mail, or connect to the World Wide Web. In the Welcome to Juno dialog box, the following options are available:

E-mail address	Click the E-mail address arrow to select your account’s e-mail address.
Password	Type your account’s password.
Enter my password automatically in the future	Select this check box to have your password automatically entered in the Password box each time you start Juno. If you clear this check box, you must retype your password in the Password box each time.
Create Account	Creates a new Juno account on the computer. For more information, see Create Account button.
Import Account	Imports an existing Juno account to the computer. For more information, see Import Account button.
Delete Account	Deletes an existing Juno account from the computer you’re currently on or from Juno’s central computers. For more information, see Delete Account.
E-mail	Checks for your new mail.
World Wide Web	Connects you to the Web.
Cancel	Exits Juno.
Troubleshoot:

Invalid system time

Invalid password or user name

Login sound plays even when sound is off


Create Account button

Use the Create Account button to create a new account on your computer. You can create as many Juno accounts as you need. For example, you can maintain separate accounts for your personal mail and business mail, or you can set up every member of your family with his or her own e-mail account (which each person can keep private with a password).

Note:	If you’re a Juno Web member, Juno Web service is available only with the account you used when you signed up for the service.

How do I?

Create an account


Import Account button

Use the Import Account button to activate an existing Juno account on your computer. Importing your account enables you to use the same Juno account on as many computers as you like. For example, if you use Juno on your computer at home and would like to use Juno on your computer at work, you can import your account to your computer at work. You can import any type of account, whether you use Juno Web, Juno Express, or our basic service.

Note:	If already use Juno on more than one computer and then sign up for Juno Web, your Juno Web service is activated on each computer the first time you connect with that computer to get your mail.

How do I?

Import an account


Delete Account

Use the Delete Account button to delete your account. You can delete your account from just the computer you’re currently on, or you can delete it permanently. Permanently deleting an account deletes it from your computer and from Juno’s central computers.

Note:	You cannot permanently delete a Juno Web or Juno Express account; you must cancel your service.

E-mail address	Click the E-mail address arrow to select the Juno account you want to delete.
Password	Type the password for the account when you want to delete. You need to provide the password only when you permanently delete an account.
Just this computer	Deletes the selected account from only the computer that you’re currently on.
Juno’s central computer and this computer (permanent account deletion)	Permanently deletes the selected account from Juno’s central computers and from this computer. After you permanently delete an account, you no longer have access to it, and no one can ever create another account with the same user name. Because user names are case-insensitive, you can’t create an account with a user name that’s spelled the same but capitalized differently.
OK	Closes the dialog box and completes the deletion of the account.
Cancel	Closes the dialog box without deleting an account.
How do I?

Delete an account from my current computer

Delete my account completely


Address Book Error

It is possible that the nicknames or mailing list names in your Address Book contain errors. Nicknames and mailing list names cannot commas (,), semicolons (;), or parentheses (). If your Address Book nicknames or mailing list names contain any of these characters, you must remove them from the nickname or mailing list name.

Your Address Book could also contain duplicate nicknames and mailing list names. This can happen when you create a backup copy of your Address Book and then you restore it on top your existing Address Book. If your Address Book contains duplicate entries, you must type a new name for one of the duplicate entries.

In the Address Book dialog box, you can use Juno’s suggestion or you can type in a different nickname or mailing list name:

Old Nickname/Old Name	Displays the nickname or mailing list name that contains the error or is a duplicate.
New Nickname/New Name	Displays Juno’s suggestion for a new nickname or mailing list name. You can type a different nickname or mailing list name or you can accept Juno’s suggestion.
Make all needed changes to the Address Book without asking me again	Select this check box to have Juno fix any errors in your Address Book automatically. If you select this check box, this dialog box won’t appear again, and Juno’s suggestions for new nicknames or mailing list names are used.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box and replaces the problem nickname(s) or mailing list name(s) with Juno’s suggestions.


Address Book Error

It is possible that an e-mail address in your Address Book contains an error. For example, e-mail addresses cannot contain commas (,), semicolons (;), or parentheses (), and they must follow the appropriate format (<user_name>@<domain_name.com>).

If an e-mail address in your Address Book contains any of these characters, or does not follow the appropriate format, it will be removed from your Address Book when you click OK.

To make sure that you don’t lose the e-mail address, write the problem e-mail address down. Then you can create a new entry in your Address Book using the correct e-mail address format.

How do I?

Create an Address Book entry


The Read screen

The Read screen is where you receive and read your e-mail messages. With Juno, you can receive and view HTML e-mail as well as plain text messages. In the Read screen, you can also manage your messages and folders.

To go to the Read screen, click the Read tab or press Alt+R. Using your pointer, click the part of the Read screen you want to learn more about.

Troubleshoot:

E-mail troubleshooting

Modem and connection troubleshooting


Get New Mail

The Get New Mail button connects you to Juno’s central computers so you can download your new mail. When you connect to get your new mail, you can use the same connection to send your outgoing mail. If you don’t have any messages in your Outbox, or are not writing one in the Write screen, Juno connects right away to check for your new mail.

To download your new mail, click Get New Mail in the Read screen, or press Alt+G. If you have messages you are ready to send, the Get New Mail dialog box appears. In the Get New Mail dialog box, you have the following options:

Get and Send Mail	Downloads your new mail and sends the messages in your Outbox or the message you are currently writing.
Just Get Mail	Downloads only your new mail.
Cancel	Closes the dialog box without connecting.
How do I?

Get new mail


Reply button

Use the Reply button to reply to a message. Replying to a message automatically inserts the e-mail address from the message you are replying to into the Send to box and the subject into the Subject box (preceded with ‘Re’) of the Write screen. Depending on the Reply settings you selected, the reply can include the text of the original message and can have the e-mail addresses of the other original recipients inserted into the Cc box.

To reply to a message, select the message and then click Reply, or press Alt+Y. Depending on your settings, the Reply Settings dialog box may appear. In the Reply Settings dialog box, select the appropriate settings and then click OK.

How do I?

Reply to a message

See also:

Reply Settings


Forward button

Use the Forward button to forward a message. When you forward a message, you send a copy of the message to someone who isn't the original sender. Forwarding a message inserts the subject of the message into the Subject box (preceded with ‘Fw’) of the Write screen.

When forwarding a text message, the original message header and message appear in the body of the message you are going to forward. When forwarding an HTML e-mail message, the original HTML e-mail is inserted into the message as an HTML attachment that the recipient can view with a Web browser.

To forward a message, select the message and then click Forward, or press Alt+O. You can also right-click the message and then click Forward on the shortcut menu.

How do I?

Forward a message

Forward an attachment


Delete button

Use the Delete button to delete a message. Deleting a message moves the message to the Deleted Messages folder.

To delete a message, select the message and then click Delete, or press Alt+D (or the Delete key). You can also right-click the message and then click Delete Message on the shortcut menu.

How do I?

Delete a message


Move Message to Folder (Move to Folder button)

To organize your messages, you can use the Move to Folder button to move your messages to other folders. For example, you can move the messages you receive from your friends to a folder called Personal Mail. You can then access these messages any time you want by going to the Personal Mail folder.

To move a message to a folder, select the message you want to move and then click Move to Folder, or press Alt+L. You can also click the folder menu [image] and then click Move to Folder from the list, or you can right-click the message, point to Move Message to on the shortcut menu and then click the appropriate folder.

The Move Message to Folder dialog box displays your available folders.

Move message into	Displays the folder you want to move the message into. Select the folder from the list or type a new folder name in the box.
Create New Folder	Opens a dialog box so you can create a new folder to move the message into. For more information, see Create Folder.
Keep a copy in current folder	Select this check box to keep a copy of the message in the folder you are moving the message from.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Move a message to a folder


Address Book button

Use the Address Book button to open your Address Book.

How do I?

Open my Address Book

See also:

The Address Book


Folder menu

The folder menu contains commands you can use to manage your messages and folders.

Click the picture of the folder to view the commands. With these commands you can create, rename, and delete folders, as well as move or copy messages into folders.

How do I?

Create a folder

Rename a folder

Delete a folder

Move a message to a folder

Copy a message to a folder


Folder list

The folder list contains the Juno system folders (Inbox, Sent Messages, and Deleted Messages) and the folders you created. Click the arrow to select the folder that contains the messages you want to view. The messages contained in the folder you select are displayed in the message list.

When a folder contains unread messages, the number of unread messages appears next to the folder name.

How do I?

View a folder's contents


Status bar (Read screen and Write screen)

The Read screen’s status bar displays the number of the message you are viewing out of the total number of messages contained in the current folder.

The Write screen’s status bar displays the number of messages you currently have in your Outbox.


Message list

The message list displays the messages contained in the selected folder. When you select a message in the message list, the text of the message appears in the message area. To move to the next message in the list, press N. To move to the previous message in the list, press P.

The attachment [image], From, Subject, Date, and Status columns provide information about each message so that you can easily sort messages and decide which message you want to view.

	If a paperclip [image] appears in the column, a file is attached to the message.
From	The name or the e-mail address of the person who sent you the message.
Subject	The subject or a short phrase that summarizes the message.
Date	The date the message was sent to you.
Status	The status of the message, which can be: New: Messages you haven’t read yet. These messages also appear in bold text. Read: Messages you’ve read. Replied: Messages you’ve replied to. Forwarded: Messages you’ve forwarded to someone else.
Tip:	If the text in any column is too long to display properly, place your cursor over the text until a small yellow pop-up box (TitleTip) appears displaying the entire contents of the column.


Message headers

If displayed, the message headers are located in a box between the message list and the message area.

A message header contains routing information for a message, including the sender, the recipients, the date when the message was sent, and the path it followed from the sender’s computer to the recipient’s computer. Most of this information is important only to the computers that deliver your mail (like Juno's central computers). However, this information can be useful to you, particularly if you’re having a problem receiving mail, or if you wish to forward unwanted mail to the Juno Postmaster at postmaster@juno.com.

To quickly change your message header display, right-click the message area, point to Show Headers and then click None, Main, or Full on the shortcut menu.

How do I?

Display message headers


Message area

In the Read screen, the message area is where you view the contents of the message selected in the message list

In the Write screen, the message area is where you compose your messages.


Attached E-mail Message

In addition to receiving any type of computer file as an attachment, you can also receive an e-mail message as an attachment. You can easily read and print any e-mail message that may be sent to you as an attachment.

To print the e-mail attachment, click Print. When you are finished reading the e-mail message click Close to return to the original message.

Note:	You can't reply to the attached message or forward it by itself, but you can reply to or forward the message that contains the attached message.


The Write screen

The Write screen is where you address, write, and can send your outgoing messages. It’s basically a working space for you to create your messages.

To go to the Write screen, click the Write tab or press Alt+W. Using your pointer, click the part of the Write screen you want to learn more about.


Send to box

The Send to box is where you address your messages. To address a message, you can use your Address Book or you can type one of the following:

•	A nickname

•	A mailing list name

•	An e-mail address

Note:	If you type more than one nickname, mailing list name, or e-mail address, you must separate each entry with a comma (,).

How do I?

Address a message with the Address Book

Address a message using nicknames


Cc box

The Cc box is where you can address carbon copy or blind carbon copy messages.

How do I?

Address a message with the Address Book

Address a message using nicknames

Address a blind carbon copy (Bcc) message


Subject box

The Subject box is where you can type a short description that summarizes the content of your message. The Subject of your message helps your recipients know what your message is about.


Formatting toolbar

The Formatting toolbar includes buttons you can use to create and send HTML e-mail.

Note:	In order for HTML messages to display properly, your recipient’s e-mail program must be HTML compatible.

Click	To
	Change the font of your message.
	Bold text in your message.
	Italicize text in your message.
	Underline text in your message.
	Change the text or background color of your message.
	Insert an image or background image into your message.
	Insert a bulleted or numbered list into your message.
	Decrease the indent of the text in your message.
	Increase the indent of the text in your message.
	Left align the text in your message.
	Center the text in your message.
	Right align the text in your message.


Send Mail

The Send Mail button connects you to Juno’s central computers so you can send your outgoing messages. When you connect to send your outgoing messages, you can use the same connection to get your new mail.

To send your outgoing messages, click Send Mail or press Alt+S. If you’re not currently writing a message in the Write screen, Juno connects right away to send the messages in your Outbox. If you are composing a message, the Send Mail dialog box appears. In the Send Mail dialog box, you have the following options:

Put Message in Outbox	Saves the message you’re currently writing in your Outbox.
Get and Send Mail Now	Downloads your new mail and sends the messages in your Outbox or the message you’re currently writing.
Cancel	Closes the dialog box without connecting.
How do I?

Send a message


Attach File button

Use the Attach File button to insert an attachment into your message. The Attach File button opens a dialog box that lists the folders on your computers so that you can select the file you want to attach.

To attach a file to your message, click Attach File or press Alt+T.

How do I?

Attach a file to a message

See also:

Important facts about attachments


Spell Check button

Use the Spell Check button to look through your message for spelling errors. If a word is misspelled, the Check Spelling dialog box appears.

To spell check a message, click Spell Check or press Alt+K.

How do I?

Spell check a message

See also:

Spell Check Options

Check Spelling


Clear button

Use the Clear button to erase the message you’re currently writing. You can clear a message when you no longer need it or when you want to start over.

Note:	Clearing a message will delete it permanently; it won’t be placed in the Deleted Messages folder.

To clear a message, click Clear or press Alt+L.

How do I?

Clear a message

Start a new message


 About mail transmission limits

Each service we offer imposes certain limits on the number of times you can connect to our central computers each day and the size of the messages you can send or receive. These mail transmission limits may change from time to time; for the current limits, please e-mail us at limits@support.juno.com.


The Web screen

The Web screen is where you connect to the World Wide Web to browse Web pages.

If you have Internet Explorer 4.0 or later installed, the Web screen includes a Web browser contained within Juno. From the Web screen you can also open additional Web browsers, which can be helpful when you want to compare different Web sites.

If you don’t have Internet Explorer installed and you are a Juno Web member, the Web screen will let you launch a different Web browser.

To go to the Web screen, click the Web tab or press Alt+B. Using your pointer, click the part of the Web screen you want to learn more about.

Note:	If you’re connected to the Web using a modem and you switch to the Read or Write screen, you stay connected to the Web for only a certain amount of time (usually a few minutes) before a dialog box appears that asks if you want to disconnect from the Web. When this dialog box appears, you can disconnect from the Web, or you can click Cancel. If you click Cancel, the time until disconnection is reset and starts counting down again.

Troubleshoot:

Web browsing troubleshooting

Modem and connection troubleshooting


Additional Web browsers

When you open an additional Web browser, you open another instance of the Web page you are currently viewing in a new window. You can then navigate the Web in this additional browser just as you would in the Web screen. An additional Web browser acts and looks just like Web screen’s integrated Web browser, except that the Read, Write, and Web tabs are not available. Additional Web browsers may also appear if you click a link on a Web page that is programmed to open in a new window.

Note:	So you can easily differentiate between additional Web browsers and Juno, additional Web browser buttons look slightly different than the Juno button in the taskbar.

How do I?

Open or close an additional browser

Move between additional browsers and Juno


Connect or Disconnect button

Use the Connect button to dial in and connect you to the Web. When you're connected to the Web, the Connect button on the Web screen turns into a Disconnect button. When you are ready to disconnect from the Web, click Disconnect.

How do I?

Connect to the Web

Disconnect from the Web

Troubleshoot:

Web browsing troubleshooting

Modem and connection troubleshooting


Browser toolbar

The Browser toolbar contains buttons you can use to move around, or browse, the Web:

Click	To
Back	Move to the previous Web page you were viewing.
Forward	Move to the next Web page in the series of Web pages you are viewing.
Stop	Stop the download of a page.
Refresh	Download the Web page you are viewing again. Refreshing makes sure that you have the latest version of the Web page you are viewing.
Home	Go to your start or home page.
Go	Go to the Web site address displayed in the address bar.
Print	Print the Web page you are viewing.
Favorites	View your list of favorites.
How do I?

Change my home page

Print a Web page

Add a Web page to my Favorites list


Address bar

The address bar displays the Web site address for the Web page you are currently viewing. If you know the Web site address for a Web page, you can type the address, also known as a URL, in the address bar box and then click Go. You can also go to a Web page you’ve viewed previously—just click the address bar arrow and select the Web site address from the list that appears.


Status bar (Web screen)

The Web screen status bar appears at the bottom of the Web browser and contains up to five fields that display in left to right order:

•	Your modem connection status (if you connect to the Web using a modem).

•	The Microsoft Internet Explorer status (such as download progress) or help text. For example, if you move your pointer over a hyperlink, the Web site address for that hyperlink appears in this field.

•	A progress bar (a blue bar that moves back and forth) that appears when a Web page is being downloaded.

•	A security icon (image of a lock) that indicate the security mode of the current page.

•	The Connect/Disconnect button.


Web page

The main area of the Web screen displays the Web pages you visit.


Getting around on the Web

To get around on the Web, you can:

•	Click the links on each Web page. Clicking links is the most popular way to browse the Web. When you move your pointer over  text or an image that is a link, your pointer changes to a hand.

•	Type the Internet address (URL) directly in the address bar box and then click Go on the Browser toolbar. When you type an address, you can leave out the http://, because most Web browsers fill this in for you automatically. However, you have to type the rest of the address exactly, with no spaces and the correct letters. It's like a phone number in this regard: typing in a Web address incorrectly is like dialing a wrong number.

•	Click the Back or Forward buttons on the Browser toolbar to view pages you’ve recently visited.

•	Click the Favorites button on the Browser toolbar to select a Web page from your Favorites list.

Tip:	To get more help on navigating the Web, visit the Juno Help Center at http://help.juno.com.

See also:

Browser toolbar


The Address Book

As you use a paper address book to save the names and addresses of people you send postal mail to, you can use your Juno Address Book to save the e-mail addresses for the people you send e-mail to. With your Address Book you can easily address your messages while keeping all your e-mail addresses in one place.

When you create an entry in your Address Book, you assign each e-mail address a nickname. This way, when you want to send a person a message, you have to type only the nickname you assigned, not their full e-mail address. You can also create mailing lists. Using a mailing list, you can send one message to everyone in the mailing list at the same time.

To open your Address Book, click the Address Book button or press Alt+A (in the Read or Write screen). Using your pointer, click the part of the Address Book you want to learn more about.


Address list

The address list displays the nickname entries and mailing list names you added to your Address Book. To address a message you can select entries from the address list.

The Name, E-mail, Nickname and Phone columns display the information you provided when you created each entry or mailing list so that you can sort entries and easily locate the address you want to view or use.

Tip:	If the text in any column is too long to display properly, place your cursor over the text until a small yellow pop-up box (TitleTip) appears displaying the entire contents of the column.

How do I?

Address a message using the Address Book


Add button

When addressing a new message, the Add button adds the selected nickname or mailing list to the Send to box or the Cc box of the Address Book.

To add an address to the Send to box, select the nickname or mailing list and then click the Add button below the Send to box. To add an address to the Cc box, select the nickname or mailing list and then click the Add button below the Cc box.

How do I?

Address a message using the Address Book


Remove button

When addressing a new message, you can use the Remove button to remove the selected nickname entry or mailing list from the Send to or Cc box of the Address Book.

To remove an address from the Send to or Cc box of the Address Book, select the entry and then click Remove.

How do I?

Address a message using the Address Book


New Name

Use the New Name button to create an Address Book entry. Address Book entries can store the e-mail address and contact information for each person you send e-mail to. To easily address your messages, you can also use the Address Book nicknames you assigned to e-mail addresses.

To create an Address Book entry, click New Name in your Address Book and then type the following information in the New Name dialog box:

E-mail address	Type the full e-mail address for this entry.
Nickname	Type a keyword that will help you to remember this person. This keyword, or nickname, is what you type in the Send to or Cc box when you want to send this person a message. For example, for your mother’s e-mail address, you could type Mom. Nicknames are case-insensitive, must be unique, and cannot contain commas (,), semi-colons (;), or parentheses ().
Name	Specifies the person’s first and last name for whom you are creating an Address Book entry. This information appears in the Address Book screen.
First Name	Type the first name for this entry.
Last Name	Type the last name for this entry.
Show Contact Information	Expands the dialog box so you can enter the contact information for this person. When the New Name dialog box is expanded, the Show Contact Information button changes to a Hide Contact Information button.
Contact Information	Specifies the person’s contact information.
Phone	Type the phone number for this entry.
Birth date	Type the birthday for this entry. Use this field to remember birthdays of family and friends.
Address	Type the mailing address for this entry.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Create an Address Book entry


New Mailing List (New List button)

Use the New List button to create a mailing list. For example, when you want to notify your softball team of a change in practice time, you can send the message to your softball mailing list, instead of typing the e-mail address for every single member.

To create a mailing list, click New List in your Address Book and then type the following information in the New Mailing List dialog box:

Name of new list	Type a meaningful name for your mailing list. This name is what you type in the Send to or Cc box when you want to send this mailing list a message. For example, if your mailing list is for all your friends at school, you could type School friends. Mailing list names are case-insensitive, must be unique, and cannot contain commas (,), semi-colons (;), or parentheses ().
Name     Nickname	Lists the Name and Nickname for the entries in your Address Book that you can choose from to add to your mailing list.
Add	Adds the selected entry to Members of new list.
Remove	Removes the selected entry from Members of new list.
New Name	Opens a dialog box so you can create a new Address Book entry. For more information, see New Name.
Members of new list	Lists the members of your mailing list.
OK	Closes the dialog box saving any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Create a new mailing list


Edit button

Use the Edit button to change the information you entered for an Address Book entry or mailing list.

To edit an entry or a mailing list, select the entry or mailing list you want to change and then click Edit. In the Edit Name dialog box or the Edit Mailing List dialog box, make the appropriate changes to the original information.

How do I?

Edit an entry

Edit a mailing list

See also:

Edit Name

Edit Mailing List


Edit Name (Edit button)

You can edit an Address Book entry after you create it, perhaps because a person’s e-mail address or contact information has changed. You can also edit an entry when you need to assign a nickname to an e-mail address that Juno automatically added to your Address Book.

To edit an entry in your Address Book, select the entry you want to edit and then click Edit, or right-click the entry and then click Edit Name on the shortcut menu. You can then make any changes to the following information in the Edit Name dialog box:

E-mail address	Type the full e-mail address for the entry you are editing.
Nickname	Type a keyword that will help you to remember this person. This keyword, or nickname, is what you type in the Send to or Cc box when you want to send this person a message. For example, for your mother’s e-mail address, you could type Mom. Nicknames are case-insensitive, must be unique, and cannot contain commas (,), semi-colons (;), or parentheses ().
Name	Specifies the person’s first and last name whose Address Book entry you are editing. This information appears in the Address Book screen.
First Name	Type the first name for this entry.
Last Name	Type the last name for this entry.
Show Contact Information	Expands the dialog box so you can change the contact information for this person. When the New Name dialog box is expanded, the Show Contact Information button changes to a Hide Contact Information button.
Contact Information	Specifies the person’s contact information.
Phone	Type the phone number for this entry.
Birth date	Type the birthday for this entry. Use this field to remember birthdays of family and friends.
Address	Type the mailing address for this entry.
OK	Closes the dialog box and saves any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Edit an Address Book entry


Edit Mailing List (Edit button)

If you want to add or remove e-mail addresses from a mailing list, or you want to give a mailing list a new name, you can edit it.

Note:	Deleting an Address Book entry automatically removes the entry from any mailing list it may belong to.

To edit a mailing list in your Address Book, select the mailing list and then click Edit, or right-click the mailing list and then click Edit List on the shortcut menu. You can then make any changes to the following information in the Edit Mailing List dialog box:

Name of new list	Type a new meaningful name for the mailing list you are editing. Mailing list names are case-insensitive, must be unique, and cannot contain commas (,), semi-colons (;), or parentheses ().
Name  Nickname	Lists the remaining Name and Nickname entries in your Address Book that you can choose from to add to your mailing list.
Add	Adds the selected entry to the Members of new list.
Remove	Removes the selected entry from the Members of new list.
New Name	Opens a dialog box so you can add a new Address Book entry. For more information, see New Name.
Members of new list	Lists the members of your mailing list.
OK	Closes the dialog box saving any changes you’ve made.
Cancel	Closes the dialog box without saving any changes you’ve made.
How do I?

Edit a mailing list


Delete button

Use the Delete button to delete an Address Book entry or a mailing list. When you delete an entry, it is permanently deleted and cannot be restored. When you delete a mailing list, you are deleting only the group of e-mail addresses you created, not the individual e-mail addresses.

Note:	Deleting an Address Book entry automatically removes the entry from any mailing list it may belong to.

To delete an Address Book entry or a mailing list, select the entry or mailing list and then click Delete or press the Delete key. You can also right-click the entry or mailing list and then click Delete Name or Delete List on the shortcut menu.

How do I?

Delete an Address Book entry or mailing list


Find Entry (Find button)

Use the Find button to search for an entry in your Address Book. If you have many entries in your Address Book, you may find it useful to search for a particular name or mailing list instead of scrolling through the Address Book to find it.

Note:	The search is case-insensitive.

To search for an Address Book entry, click Find in the Address Book. In the Find Entry dialog box, specify the following:

Find what	Type any part of the name, nickname, or e-mail address that you want to find.
Find	Searches your Address Book for the first occurrence of text you typed in the Find what box. If the text is found, it is highlighted in your Address Book. To find more than one occurrence of the text in the same message, click Find again.
Cancel	Closes the dialog box when you are finished searching.
How do I?

Find an Address Book entry


Print (Address Book)

If you want a hard copy of your Address Book, you can print it. When you print your Address Book, the Name, E-mail Address, Nickname, and Phone information for each entry is printed in the order you see on your screen.

To print your address book, click Address Book from the Read or Write screen and then click Print. In the Print dialog box, you can select the printer you want to print to and how many copies you want to print. To change the paper size, page orientation, duplex printing option, and color output, click Properties.

How do I?

Print my Address Book


Using Juno Help

There are many ways you can get assistance from within Juno. You can use:

•	Juno’s online Help. To view Juno’s online Help, click Help Topics on the Help menu.

•	The Help button that appears in Juno’s dialog boxes and screens. When you click Help, a topic appears that describes the features of the dialog box or the screen and contains links to procedures and related information.

•	The F1 key. Like the Help button, you can press F1 to view a Help topic that describes the features of the dialog box or screen and that contains links to related information.

•	What’s This? Help. Certain dialog boxes contain What’s This Help, which provides you with help on a specific item in a dialog box. For help on an item in a dialog box, click [image] at the top of the dialog box, and then click the item.

Using Juno’s online Help

Use Juno’s online Help to find answers to your questions about Juno. When you need help, click Help Topics on the Help menu to open Juno Help. After you open Juno Help, you can use:

•	The Table of Contents to learn more about a group of topics. The Table of Contents is divided into categories like the chapters of a book, which are represented with book icons. Each book contains other books or Help topics (represented by page icon).

To view the Table of Contents, click the Contents tab or click the Help Topics button in the Help window. Double-click a book to display the contained Help topics and then double-click the topic you want to view.

•	The Index to search for a specific Help topic using keywords. The Index provides you with an alphabetical list of words and phrases representing topics in Juno Help.

To view the Index, click the Index tab. In the space provided, type the word or phrase you are looking for.

•	The Find database to find any text phrase or combinations of text phrases contained in Juno Help by performing a full-text search. The Find database provides generates a list of every word in Juno Help.

To use the Find database, click the Find tab. If you are using the Find database for the first time, follow the instructions to create the word list.

•	Browse sequence buttons to move forward or backward through a series of topics in a specific order defined by the Help author.

In the Juno Help window, click the >> button at the top of the window to move to the next topic in the series. Click the << button to move to the previous topic in the series.

•	Click the links within each Help topic to move from topic to topic.

See also:

Juno Help conventions

How do I?

Printing Help topics

Changing Juno Help's font size


Juno Help conventions

To get the most out of Juno Help, it helps to understand why some terms appear as green with a dotted green underline and others have solid green lines, why some words may appear in bold, and what the various icons used throughout the Help mean.

Following are the conventions used throughout Juno Help and what they mean.

Convention	Meaning
bold	(1) Indicates menu, submenu and command names, dialog box names and features (including options, labels, and buttons). These items are bold so you can easily pick them out when you are following a procedure. (2) E-mail addresses and Web sites. (3) Shortcut keys.
italic text	(1) In text, a word that is a placeholder for information you supply. For example: The e-mail address must use the <user name>@<domain name> format. (2) Introduces a new term to a user. For example: A mailing list is a group of addresses to which you can send the same message simultaneously.
courier type	(1) Text that illustrates an example. For example: Instead of having to remember and type your mother’s e-mail address, you would have to type only the nickname you assigned, which could be Mom.  (2) Directories, file names, and system messages.
solid green links	Links to related topics, either a procedure topic, a reference topic, or a troubleshooting topic. When you click a solid green link, the current topic is either replaced by a new topic or a new topic appears in a separate window.
dotted green links	Links to pop-up topics, usually a glossary definition. When you click a dotted green link, a small window pops up. After reading the information, click inside the window to close it.
	Information following this icon is reference information. Reference topics usually explain the features of a dialog box or provide you with conceptual information.
	Information following this icon is procedural, providing you with a step-by-step explanation for how to perform a certain action.
	Information following this icon is troubleshooting information and can help you solve problems you may experience when using Juno.


Printing Help topics

If you find it easier to read a Help topic on paper, you can print it.

To print a Help topic:

•	From the Help topic you want to print, click Print Topic on the File menu or click Print at the top of the Juno Help window.


Changing Juno Help's font size

You can increase and decrease the font size of Juno Help’s topics. For example, if you find the default font size hard to read, you can select a larger text size.

To change the Juno Help font size:

•	On the Options menu, point to Font and then click:

•	Small to decrease the font size.

•	Normal to set the font size back to the default.

•	Large to increase the font size.


The Favorites menu

The Favorites menu contains commands you can use to add Web pages to, or organize your list of favorites. The Favorites menu also contains the Web pages you’ve already added to your Favorites list.

Click Favorites on the Juno menu bar or press Alt+V to display the Favorites menu commands.

Command	Shortcut key
Add to Favorites	Ctrl+D
Organize Favorites	Ctrl+Shift+D


Add to Favorites

Use the Add to Favorites command to add a Web page to your list of favorites.

If you use Microsoft Internet Explorer favorites in Juno, any favorite you add in Juno is also added to Internet Explorer’s favorites.

To add a Web page to your Favorites list, click Add to Favorites on the Favorites menu or press Ctrl+D.

How do I?

Add a favorite

Create my own Favorites list

Use Internet Explorer favorites


Organize Favorites

Use the Organize Favorites command to organize your favorites into folders so that they are easier to find.

To organize your favorites, click Organize Favorites on the Favorites menu or press Ctrl+Shift+D. In the Organize Favorites dialog box, you can create, delete, or rename your folders, and you can move favorites into folders.

Tip:	For help on a specific item in the Organize Favorites dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

If you use Microsoft Internet Explorer’s favorites in Juno, organizing your favorites in Juno also organizes them in Internet Explorer.

How do I?

Add a favorite

Create my own Favorites list

Use Internet Explorer favorites


Starting Juno

The Welcome to Juno dialog box appears when you first start Juno. From this dialog box you can manage your accounts, check for your new e-mail, or connect to the World Wide Web.

To start Juno:

1.	Click the Start button and point to Programs. Point to the Juno program group and then click Juno. If you created a shortcut to Juno on your desktop during installation, you can also double-click the Juno icon to start Juno.

2.	In the Welcome to Juno dialog box, click the E-mail address arrow to select your account from the list.

3.	If your password is not automatically entered, type your password in the Password box.

If only people you trust will have access to this computer, you may want to select the Enter my password automatically in the future check box. If you do so, be sure to write down your password and save it in a safe place. You'll need your password if you ever want to access this account from another computer.

4.	To retrieve your new mail, click E-mail. To connect to the Web, click World Wide Web.

How do I?

Get new mail

Connect to the Web

Create a new account

Delete my account from one computer

Delete my account permanently

Import an account


Creating a new account

Once you’ve installed Juno, you can create as many accounts as you need. With your Juno account you can send and receive e-mail and explore the World Wide Web.

Note:	If you sign up for Juno Web, Juno Web service is available only with the account you used when you signed up for it.

To create a new account:

1.	Start Juno.

2.	In the Welcome to Juno dialog box, click Create Account.

3.	Follow the Juno Signup wizard to create and establish a new Juno account. If you need help on a particular screen of the wizard, click the Help button located in the lower-left corner of the screen.

See also:

Create Account button


Importing an account

If you want to use your account on more than one computer, you can import it. You’ll need to install the Juno software on the second computer and then import your account to this computer. After you import your account, you can read and send messages from either computer using the same account.

Note:	If you use Juno on more than one computer and then sign up for Juno Web, your Juno Web service is activated on each computer the first time you connect to get your e-mail.

To import an account to another computer:

1.	Make sure that you enabled remote access for your account.

2.	On the computer you want to import the account to, start Juno.

3.	In the Welcome to Juno dialog box, click Import Account.

4.	Follow the Import Account wizard to import your account. If you need help on a particular screen of the wizard, click the Help button located in the lower-left corner of the screen.

Note:	Because your account information is stored on Juno’s central computers, you can quickly send your account information to any computer you choose. However, your Address Book, old e-mail messages, and Juno preferences are stored on your computer’s hard disk and must be moved to other computers using the Juno Backup Wizard.

See also:

Import Account button


Deleting an account from one computer

If you delete your account from just one computer, you can continue to use Juno on the other computers you imported your account to. Also, because your account is still open on Juno’s central computers, you can always import your account to a new computer.

To delete your account from only computer you are currently using:

1.	Make sure that you enabled remote access for your account.

2.	Start Juno on the computer you want to delete the account from.

3.	In the Welcome to Juno dialog box, click Delete Account.

4.	In the Delete Account dialog box, click the E-mail address arrow to select the account you want to delete.

5.	To delete your account from only the computer that you are currently using, click Just this computer.

6.	Click OK.

Tip:	Your account and all information associated with your account is deleted from this computer, including your e-mail messages, folders, and Address Book. If you want to save any of this information you can create a backup copy with the Juno Backup Wizard before you delete your account.

See also:

Delete Account


Deleting your account completely

We appreciate your support and hope you’re happy with your Juno service. However, if you are not happy with your subscription to Juno’s basic service, you can delete your account entirely and permanently. You will no longer have access to your account and no one will ever be able to create another account with the same user name as the one you deleted. Because user names aren’t case-sensitive, you won’t even be able to create an account with a user name that’s spelled the same but capitalized differently.

Note:	You cannot permanently delete an account that is currently signed up for Juno Web or Juno Express; you must cancel your service by contacting us. For more information on canceling your service, use the Contact Juno wizard.

To delete your account completely:

1.	Make sure that you enabled remote access for your account.

2.	Start Juno.

3.	In the Welcome to Juno dialog box, click Delete Account.

4.	In the Delete Account dialog box, click the E-mail address arrow to select the account you want to delete.

5.	In the Password box, type the password for the account.

6.	Click Juno’s central computers and this computer.

7.	Click OK.


Switching user accounts

If you have more than one Juno account set up on your computer, you don’t have to exit and restart Juno when you want to use a different account—you can switch accounts.

To switch user accounts:

1.	On the File menu, click Switch Accounts.

2.	A confirmation message may appear. Click Yes to switch user accounts. For information on disabling this confirmation message, click here.

3.	Juno exits the current user account and displays the Welcome to Juno dialog box.

4.	Click the E-mail address arrow to select the appropriate account, type the password, and then click E-mail or World Wide Web.


Getting new mail

To retrieve your new mail, you connect to and then download your new messages from Juno’s central computers. You can choose to get new mail when you first start Juno, or you can get new mail any time while you’re using Juno.

To get new mail when you first start Juno:

1.	Start Juno.

2.	Click E-mail.

To get new mail anytime during your Juno session:

1.	In the Read screen, click Get New Mail. You are connected to Juno’s central computers and your new messages are downloaded.

2.	If you are currently writing a message, or there are messages in your Outbox, the Get New Mail dialog box appears. Click:

•	Get and Send Mail to download your new mail and send your outgoing messages.

•	Just Get Mail to download just your new mail.

Tip: 	If Juno notifies you with an icon [image] in the system tray when you have new mail, you can also click this icon to get your new mail.

See also:

Get New Mail button


Reading your messages

Any new messages you receive are displayed in the message list of your Inbox. With Juno you can receive HTML e-mail as well as plain text messages.

To read a message:

1.	Click the folder arrow in the Read screen to select the folder that contains the message you want to read.

2.	Click the message you want to read. The selected message appears in the message area.


Displaying attachments

If you receive an e-mail message that contains more than one attachment, you can decide which attachment you want to open by displaying all the attachments. The attachments are listed with their file name and their program icon. The program icon identifies the application that is used to open the file.

To display a message’s attachments:

1.	In the message list of the Read screen, select the message that contains the attachment(s) you want to view.

2.	In the upper-right corner of the message area, click Show Attachments to display the attachment(s).

See also:

Import facts about attachments


Checking an attachment for a virus

Because an attachment can contain more than just plain text, there is always the risk that an attachment you receive may contain a destructive type of computer program called a virus. Usually, a file containing a virus can’t infect your computer unless you open the file. To prevent your computer from being infected with a virus, you should avoid opening attachments from people you don’t know until you scan the file with antivirus software.

To check an attachment for a virus:

1.	In the message list of the Read screen, select the message that contains the attachment(s) you want to check.

2.	In the upper-right corner of the message area, click Show Attachments to display the attachment(s).

3.	Double-click the attachment you want to check.

4.	In the File Attachment dialog box, click Save File.

5.	In the Save Attachment dialog box, click the Save in arrow to select the folder where you want to save the attachment and then click Save.

6.	Run your antivirus software to scan the file.

If a virus was not detected, or if the antivirus program cleaned the file, you can open the attachment.

See also:

Import facts about attachments


Opening an attachment

When you receive a message with an attachment, a paperclip [image] appears in the message list to the left of the sender’s name. Once you’re sure that the attachment doesn’t contain a virus, you can open it.

To open an attachment:

1.	In the message list of the Read screen, select the message that contains the attachment(s) you want to open.

2.	Click Show Attachments to display the attachment(s).

3.	Double-click the attachment you want to open.

4.	In the File Attachment dialog box, click Open File Now.

Tip:	You can also right-click the attachment and then click Open Attachment on the shortcut menu.

See also:

Import facts about attachments


Saving an attachment

You can save a copy of an attachment to another folder on your computer when you want to be able to access this attachment without starting Juno.

To save an attachment:

1.	In the message list of the Read screen, select the message that contains the attachment(s) you want to save.

2.	Click Show Attachments to display the attachment(s).

3.	Double-click the attachment you want to save.

4.	In the File Attachment dialog box, click Save File.

5.	In the Save Attachment dialog box, click the Save in arrow to select the folder where you want to save the attachment and then click Save.

Remember where you saved the attachment so you can access it later on.

Tip:	You can also right-click the attachment and then click Save Attachment on the shortcut menu.


Blocking an e-mail address

If you receive a lot of unsolicited mail, you can use Juno to block the e-mail addresses for people or organizations you receive the mail from. Blocking an e-mail address creates a Mail Assistant that automatically moves the mail from the sender you specify to your Deleted Messages folder. If you decide that you want to receive mail from this particular e-mail address again, you can always disable the Mail Assistant that was created.

To block an e-mail address:

1.	In the message list of the Read screen, right-click the message that is from the e-mail address you want to block and then click Block Sender on the shortcut menu.

2.	A message appears confirming that all messages from this e-mail address will be automatically deleted. Click OK.


Replying to a message

When you want to respond to a message, you can send a reply instead of starting a new message. Replying to a message automatically inserts the sender’s e-mail address into the Send to box and the subject of the message into the Subject box (preceded with ‘Re’) of the Write screen.

To reply to a message:

1.	In the message list of the Read screen, select the message you want to reply to.

2.	Click Reply.

3.	The Reply Settings dialog box may appear. Select the appropriate Reply settings and click OK. For more information on these settings, see Reply Settings.

The Write screen appears with the Send to box and the Subject box filled with the appropriate reply information.

4.	Write your reply and then send your message.

Tip:	You can quickly switch between replying to all recipients and replying to only a message's sender by right-clicking the message and selecting Reply to All or Reply to Sender Only on the shortcut menu.

See also:

Reply button


Forwarding a message

To send someone a copy of a message you’ve received, you can forward the message. Forwarding a message inserts the subject of the message into the Subject box (preceded with Fw) of the Write screen.

To forward a message:

1.	In the message list of the Read screen, select the message you want to forward.

2.	Click Forward.

The Write screen appears with the Subject box already filled in. If you’re forwarding a text message, the original message header and message appear in the body of the message. If you’re forwarding an HTML message, the original message is inserted as an HTML attachment that can be viewed with a Web browser.

3.	If you need to, you can write additional text, perhaps letting your recipient know why you are forwarding this message.

Tip:	You can also right-click the message and then click Forward on the shortcut menu.

How do I?

Forward attachments

See also:

Forward button


Starting a new message

You can start a new message any time by going to the Write screen.

To start a new message:

1.	Click the Write tab or press Alt+W.

2.	If you are in the middle of composing another message, you can save the message as a draft, or you can click Clear to erase the message if you no longer need it.

A blank message appears ready for you to write your message.

How do I?

Address a message

Send a message


Clearing a message

If you no longer need the message you’re in the middle of writing, you can delete, or clear, it from the Write screen.

To clear a message in the Write screen:

1.	In the Write screen, click Clear.

2.	A confirmation message may appear. Click Yes to delete the message. For information on disabling this confirmation message, click here.

The message you are writing is permanently deleted; it is not placed in the Deleted Messages folder.

See also:

Clear button


Attaching a file to a message

If you want to send pictures, spreadsheets, word processing documents, audio clips, video clips, or any other type of computer file, you can add, or attach, these files to your e-mail message. The person who receives the message can open the attachment to view what is in the file. If you’ve never sent an attachment before, you may want to review our list of important facts about attachments before you send your message.

To attach a file to a message:

1.	In the Write screen, click Attach File.

2.	In the Attach File dialog box, click the Look in arrow to select the folder where the file is located.

3.	Select the file you want attach and then click Attach.

The attachment appears in the attachment list in the upper-right corner of the message area.

See also:

Attach File button


Deleting an attachment from the Write screen

If you mistakenly attached a file to a message or if you want to remove an attachment from a message that you’re forwarding, you can delete the attachment.

To delete an attachment from the Write screen:

1.	In the message area of the Write screen, click Show Attachments to display the attachment(s).

2.	Right-click the attachment you want to delete and then click Delete Attachment on the shortcut menu.

Tip: You can also select the attachment and then press the Delete key.


Creating or editing a signature

You can personalize your messages by adding a signature. If want to change a signature you’ve already created, you can edit it. You can also have Juno add your signature automatically to every message you compose, or you can choose to insert your signature into only certain messages.

To create or edit a signature:

1.	On the Edit menu, point to Signature and then click Create Signature. If you’ve already created a signature and want to edit it, click Edit Signature. (After you create a signature, the Create Signature command changes to Edit Signature.)

2.	In the Signature dialog box, type or make any changes to your signature in the large text box. Your signature can be up to 400 characters and up to 5 lines long.

3.	Click OK.

See also:

Signature (Create/Edit Signature command)


Inserting a signature

If you don’t want Juno to automatically add your signature to all your messages, you can add your signature to individual messages.

To insert your signature:

1.	Place the insertion point in the message area.

2.	On the Edit menu, point to Signature and then click Insert Signature.

Your signature appears below the insertion point.

See also:

Insert Signature


Spell checking a message

Juno includes a Spell Check function that you can use to check your outgoing messages for spelling errors. Spell Check looks for words that aren't in its dictionary and for words that you might have accidentally doubled.

Tip:	You can have Juno automatically spell check all your messages before you send them.

To spell check a message:

1.	Write your message.

2.	Click Spell Check.

If Juno doesn't find spelling mistakes, unknown words, or repeated words, a message appears stating spell check is complete. Click OK.

If Juno finds a misspelled word or a word that is not in its dictionary, the Check Spelling dialog box appears with the misspelled word displayed in the Not in dictionary box and a suggested correct spelling of the word in the Change to box.

3.	If the word in the Not in dictionary box is spelled correctly, click:

•	Ignore to leave the spelling of the word unchanged.

•	Ignore All to leave the spelling of the word and all occurrences of the same word unchanged. Thereafter, the word is ignored each time you spell check during your Juno session.

•	Add to add the word to your personal dictionary. Any words you add to your personal dictionary are no longer reported as misspelled.

4.	If the word in the Not in dictionary box is misspelled:

•	In the Change to box, type the correct spelling of the word or select the correct spelling from the Suggestions list.

•	Click Suggest to display additional words in the Suggestions list if none of the original suggestions seem correct.

•	Correct the spelling of the word by clicking Change to change the word in the Not in dictionary box to the word in the Change to box. Or click Change All to change the word in the Not in dictionary box and every occurrence of the word in your message to the word in the Change to box.

5.	If the word is repeated, the repeated word appears in the Repeated word box. Click:

•	Ignore to ignore the second occurrence of the word.

•	Delete to delete the second occurrence of the word.

6.	After spell check is complete, click OK.

See also:

Check Spelling


Adding a word to your personal dictionary

You can build a personal dictionary to contain words that are not included in Juno’s dictionary. Any word you add to your personal dictionary is considered a valid spelling when you spell check a message.

To add a word to your personal dictionary:

1.	Start a new message in the Write screen and type the word you want to add.

2.	Select the word and then click Spell Check.

3.	In the Check Spelling dialog box, click Dictionary.

The Edit Dictionary dialog box appears. The word you want to add is displayed in the Current word box.

4.	Click Add Word. The word is added to the Custom dictionary list.

5.	Click OK.

6.	Click OK to close the Check Spelling dialog box.

See also:

Edit Dictionary


Deleting a word from your personal dictionary

You can delete words from your personal dictionary when you no longer need them or if you added a word in error. Once you remove a word from your personal dictionary, the word will no longer be considered a valid spelling, and Spell Check will report it as misspelled.

To delete a word from your personal dictionary:

1.	Start a new message in the Write screen and type a misspelled word.

2.	Select the word and then click Spell Check.

3.	In the Check Spelling dialog box, click Dictionary.

4.	In the Edit Dictionary dialog box, select the word you want to delete from the Custom dictionary list.

5.	Click Delete Word. The word is removed from the Custom dictionary list.

6.	Click OK.

7.	Click OK to close the Check Spelling dialog box.

See also:

Edit Dictionary


Saving a message as a draft

If you are in the middle of composing a message and don’t have the time to finish it, you can save the message as a draft. When you’re ready, you can then retrieve the draft to the Write screen to finish writing it.

To save a draft:

1.	From the message you are writing, click Save Message as Draft on the File menu.

2.	A message appears confirming that your message has been saved. Click OK.

See also:

Save Message as Draft


Retrieving a saved draft

When you’re ready to complete writing your message, retrieve the message you saved as a draft to the Write screen.

To retrieve a saved draft:

1.	On the File menu, click Retrieve Saved Draft.

2.	In the Retrieve Saved Draft dialog box, select the message you want to retrieve.

3.	Click Retrieve to retrieve the message to the Write screen.

The dialog box closes and the message appears in the Write screen.

How do I?

Delete a saved draft

See also:

Retrieve Saved Draft


Deleting a saved draft

If you no longer need a message that you’ve saved as a draft, you can delete it. Deleting a draft puts the message in the Deleted Messages folder.

To delete a saved draft:

1.	On the File menu, click Retrieve Saved Draft.

2.	In the Retrieve Saved Draft dialog box, select the message or messages you want to delete.

3.	Click Delete.

4.	A confirmation message may appear. Click Yes. The message is deleted and is placed in the Deleted Messages folder. For information on disabling this confirmation message, click here.

5.	Click Cancel to close the dialog box.

See also:

Retrieve Saved Draft


Sending a message

When you’re finished writing your message, connect to Juno to send it. When you write several messages during your Juno session, it is a good idea to place your messages in the Outbox as you finish them.

To send your message:

1.	In the Write screen, click Send Mail. You are connected to Juno’s central computers and your message is sent.

2.	If you have outgoing messages in your Outbox, the Send Mail dialog box appears. You have the following options:

•	Click Put Message in Outbox if you’re not ready to send your messages. The message you are currently composing is added to your Outbox and Juno does not connect to send any messages.

•	Click Get and Send Mail Now if you want to send the message you are composing and the messages in your Outbox. The message you are composing and the messages in your Outbox are sent and Juno checks to see if you have any new mail.

•	Click Cancel if you want to make some more changes to your message before sending it, or if you would rather not connect at all.

Tip:	To retrieve new mail without sending the messages in the Outbox, click the Read tab and then click Get New Mail.

See also:

Send Mail button


Putting a message in the Outbox

If you write several messages during your Juno session, it’s a good idea to place your messages in the Outbox as you finish them. This way, you can send all your messages together and connect to Juno’s central computers only once (instead of connecting each time you finish a message).

To put a message in the Outbox:

•	From the message you are composing, click Put Message in Outbox on the File menu. The message is placed in the Outbox and a new message appears.

How do I?

Retrieve a message from the Outbox

See also:

Put Message in Outbox


Retrieving a message from the Outbox

You can retrieve a message from your Outbox if you need to edit it or add to it before you send it. When you retrieve a message from the Outbox, it appears in the Write screen.

To retrieve a message from the Outbox:

1.	On the File menu, click Retrieve Message from Outbox.

2.	In the Retrieve Message from Outbox dialog box, select the message you want to retrieve.

3.	Click Retrieve to retrieve the message to the Write screen.

The dialog box closes and the message appears in the Write screen.

How do I?

Delete a message from the Outbox

See also:

Retrieve Message from Outbox


Deleting a message from the Outbox

If you decide that you don’t want to send a message that is in your Outbox, you can delete it. Deleting a message from the Outbox puts the message in the Deleted Messages folder.

To delete a message from the Outbox:

1.	On the File menu, click Retrieve Message from Outbox.

2.	In the Retrieve Message from Outbox dialog box, select the message or messages you want to delete.

3.	Click Delete.

4.	A confirmation message may appear. Click Yes. The message is deleted and is placed in the Deleted Messages folder. For information on disabling this confirmation message, click here.

5.	Click Cancel to close the dialog box.

See also:

Retrieve Message from Outbox


Changing the font of your outgoing messages

You can change the font of your outgoing message by selecting from the list of fonts that are installed on your computer.

To change the font of your outgoing message:

1.	Select the text you want to change. You can also place the insertion point in the message so that the new font is applied to the text you type.

2.	On the Edit menu, point to E-mail Message Format and then click Font.

3.	In the Font dialog box:

•	Select a font from the Font list.

•	Select a style from the Style list.

•	Select a size from the Size list.

For help on a specific item in the Font dialog box, click [image] in the upper right corner of the dialog box, and then click the item.

4.	Click OK.

See also:

Font


Changing the text color of your outgoing messages

You can change the color of the text in your outgoing message by selecting from 48 preset colors or by defining a custom color.

To change the text color of your outgoing message:

1.	Select the text you want to change. You can also place the insertion point in the message so that the new text color is applied to the text you type.

2.	On the Edit menu, point to E-mail Message Format, point to Color and then click Text Color.

3.	In the Color dialog box, click a colored square to select a new text color. For help on a specific item in the Color dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

4.	Click OK.

See also:

Text Color


Changing the background color of your outgoing messages

You can change the background color of your outgoing message by selecting from 48 preset colors or by defining a custom color.

To change the background color of your outgoing message:

1.	On the Edit menu, point to E-mail Message Format, point to Color and then click Background Color.

2.	In the Color dialog box, click a colored square to select a new background color. For help on a specific item in the Color dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

3.	Click OK.

See also:

Background Color


Inserting a bulleted or numbered list

To organize information in your message you can insert a bulleted list or numbered list.

To insert a bulleted or numbered list:

1.	On the Edit menu, point to E-mail Message Format, point to List and then click:

•	Bulleted List to insert a bulleted list.

•	Numbered List to insert a numbered list.

2.	A bullet or the number ‘1’ appears in the body of the message. Type the first item of your list and press Enter.

3.	Another bullet or the number ‘2’ appears. Type the second item of your list and press Enter.

4.	Repeat step 2 until you have finished typing your list.

5.	To end your list, press Enter twice.

See also:

Bulleted List

Numbered List


Increasing or decreasing an indent

You can increase or decrease the indentation of the text in your outgoing message. Increasing the indent moves the paragraph toward the right margin; decreasing the indent moves the paragraph toward the left margin.

To increase or decrease indentation:

1.	Position the pointer in the paragraph you want to indent.

2.	On the Edit menu, point to E-mail Message Format, point to Indent and then click:

•	Increase Indent to increase the indent of the text by moving the text inward towards the right margin.

•	Decrease Indent to decrease the indent of the text by moving the text outward towards the left margin.

3.	To increase or decrease the indent further, click Increase Indent or Decrease Indent again.

See also:

Decrease Indent

Increase Indent


Changing text alignment

You can change the alignment of the text and graphics in your outgoing message.

To change alignment:

1.	Select the text or graphic you want align.

2.	On the Edit menu, point to E-mail Message Format, point to Alignment and then click:

•	Left to align the text to the left margin.

•	Center to center the text.

•	Right to align the text to the right margin.

See also:

Left

Center

Right


Changing the message format to plain text

With Juno you can now send HTML e-mail as well as plain text messages. The default format for new messages you compose in the Write screen is plain text. As you write your message and add any kind of formatting (color, images, font), the format automatically changes to HTML. If you know that the person you are sending the message to uses an e-mail program that is not HTML compatible, make sure to change the message format to plain text (otherwise, the person might not be able to read your message).

To change the e-mail message format to plain text:

1.	On the Edit menu, point to E-mail Message Format, point to View as and then click Plain Text.

2.	In the Remove Formatting dialog box, click Yes to change the format.

See also:

HTML

Plain Text


Inserting an image into a message

Instead of attaching an image to a message, you can insert the image directly into the body of your message. In order for the image to display properly, the person you’re sending it to must have an HTML-compatible e-mail program. If the person can’t receive HTML e-mail, the image is contained in the message as an attachment.

To insert an image into a message:

1.	Place the insertion point in your message.

2.	On the Edit menu, point to Insert in Message and then click Image.

3.	In the Insert Image dialog box, under Image Source, type the path or Internet address (URL) that points to the image file (usually files that end in *.bmp, *.gif, *.jpg, or *.png) you want to insert, or click Browse to locate the image.

4.	Click Preview Image to view the image before you insert it.

5.	If you are satisfied with the image, click OK.

See also:

Insert Image


Inserting a background image into a message

When you insert a background image into a message, the image is tiled to cover the whole background of your message. In order for the image to display properly, the person you’re sending it to must have an HTML-compatible e-mail program. If the person can’t receive HTML e-mail, the image is contained in the message as an attachment.

To insert a background image into a message:

1.	Place the insertion point in your message.

2.	On the Edit menu, point to Insert in Message and then click Background Image.

3.	In the Insert Image dialog box, under Image Source, type the path or Internet address (URL) that points to the image file (usually files that end in *.bmp, *.gif, *.jpg, or *.png) you want to insert, or click Browse to locate the image.

4.	Select the Use this image as the message’s background check box.

5.	Click Preview Image to view the image before you insert it.

6.	If you are satisfied with the image, click OK.

See also:

Background Image


Inserting an HTML file into a message

To send someone a copy of a Web page you’ve created or saved, you can insert the HTML file directly into the body of your message.

To insert an HTML file into a message:

1.	On the Edit menu, point to Insert in Message and then click HTML File.

2.	In the Insert HTML File dialog box, click the Look in arrow to locate the folder that contains the HTML file (a file that ends in *.htm or *.html).

3.	Select the file you want to insert and then click Open.

The contents of the HTML file appear in the body of your message.

See also:

HTML File


Inserting a text file into a message

When you insert a text file into your message, the contents of the text file are placed in the body of the message. Inserting a text file into a message is an easy way of copying the contents of a text file to your message (instead of first opening it and then copying and pasting the text).

To insert a text file into a message:

1.	On the Edit menu, point to Insert in Message and then click Text File.

2.	In the Insert Text File dialog box, click the Look in arrow to locate the folder that contains the text file (a file that ends in *.txt).

3.	Select the file you want to insert and then click Open.

The contents of the text file appear in the body of your message.

How do I?

Save a message as a text file

See also:

Insert Text File (Text File command)


Inserting a hyperlink into a message

Instead of sending someone a Web page, you can insert a hyperlink to the Web page into your message. The person who receives your message can then click the hyperlink to go to that Web page.

To insert a hyperlink into a message:

1.	On the Edit menu, point to Insert in Message and then click Hyperlink.

2.	In the Insert Hyperlink dialog box, type a valid Internet address (URL) in the Internet address (URL) box.

3.	In the Hyperlink text box, type or short description. The text you type in the Hyperlink text box appears in your e-mail message.

4.	Click OK.

The hyperlink appears in your e-mail message as colored, underlined, text.

See also:

Insert Hyperlink (Hyperlink command)


Inserting a horizontal line into a message

You can insert a horizontal line into a message you’re composing. Inserting a horizontal line can help offset passages of text or create other formatting results.

To insert a horizontal line into a message:

1.	Place the insertion point in your message.

2.	On the Edit menu, point to Insert in Message and then click Horizontal Line.

The horizontal line appears above or below the insertion point.

To move or resize a horizontal line:

1.	Position the pointer over the horizontal line until the pointer changes to [image].

2.	Click to select the horizontal line. The line is selected when small hollow squares appear on the line.

3.	You can now move or resize the line:

•	To move the horizontal line, with the line selected hold the left mouse button down and drag the horizontal line to the new location.

•	To resize the horizontal line, with the line selected position the pointer by one of the small squares until the pointer changes to double-headed arrow [image]. Drag the arrow until the horizontal line is the size you want.

See also:

Horizontal Line


Undoing your last action

You can undo your previous action when you’re typing, deleting, cutting, copying, or pasting text.

To undo your last action:

•	On the Edit menu, click Undo.

See also:

Undo


Cutting or copying text

You can move or copy text from one location to another. Removing text from one location so that you can put it somewhere else is called cutting the text. Inserting the cut or copied text into a new location is called pasting the text.

To cut or copy text:

1.	Select the text you want to cut or copy. To select the entire message, click Select All on the Edit menu.

2.	To cut the text, click Cut on the Edit menu.

To copy the text, click Copy on the Edit menu.

If you cut the text, the selected text disappears from the screen.

3.	Position the pointer in the location where you want to place the cut or copied text.

4.	On the Edit menu, click Paste. The text you previously cut or copied is inserted into your new location.

Tip:	You can also paste this text into other Windows applications that support this feature, like Microsoft Word and most other word processors. Most programs use the same shortcut keys as Juno and have Edit menus with the same commands.

See also:

Cut

Copy


Pasting HTML as plain text

If you want to send text from a Web page to someone whose e-mail program can’t read HTML e-mail, you can paste the HTML text you cut or copied as plain text.

To paste HTML as plain text:

1.	After you cut or copy the HTML text, click Paste Special on the Edit menu.

2.	In the Paste Special dialog box, click Plain text.

3.	Click OK.

See also:

Paste Special


Connecting to the Web

You can connect to the Web when you first start Juno, or you can connect from the Web screen anytime during your Juno session.

To connect to the Web when you first start Juno:

1.	Start Juno.

2.	Click World Wide Web. The Web screen appears as Juno dials and connects to the Web.

To connect to the Web anytime during your Juno session:

1.	Click the Web tab.

If you configured Juno to automatically connect when you click the Web tab, Juno dials and connects to the Web.

2.	If you did not configure Juno to automatically connect, click Connect in the lower-right corner of the Web screen.

Tip:	You can also surf the Web with another browser instead of Juno’s Web browser in the Web screen. After you connect to the Web through Juno, just open your other browser. This browser will use your Juno connection.
If you’d like, you can connect to the Web directly through Microsoft Internet Explorer (you don’t have to first start Juno and then connect to the Web). See Internet Explorer’s online Help for information on setting up an Internet connection. After you set up this connection, double-click the Internet Explorer icon on your desktop to connect to the Web.
This feature is available to premium service members only using Windows 95 or Windows 98 and Internet Explorer 4.0 or later. If you connect through Internet Explorer, you won't be able to take advantage of Juno's smart-dialer. The smart-dialer optimizes your Internet connection by using the best phone number at the time of your connection, resulting in fewer busy signals, fewer dropped calls, and faster connections.

See also:

Connect or Disconnect button


Disconnecting from the Web

If you’re using a modem, you should disconnect from the Web once you’re finished viewing Web pages (disconnecting from the Web will free up your phone line). If you’re using a network connection or have Juno Express, you’re always connected to the Web.

If you switch to the Read or Write screen while you are connected to the Web, a dialog box appears after a certain amount of time (usually a few minutes) asking if you want to disconnect from the Web. When this dialog box appears, you can disconnect from the Web, or you can click Cancel. If you click Cancel, the time until disconnection is reset and starts counting down again.

To disconnect from the Web:

•	In the Web screen, click Disconnect in the lower-right corner of the your screen, or if you’re finished using Juno, exit Juno.

Tip: 	You can also disconnect from the Web by right-clicking the Juno button on the taskbar and then clicking Disconnect from Juno Web on the shortcut menu.

See also:

Connect or Disconnect button


Opening a new browser

To browse the Web, you click the Web tab to view Web pages in the Web screen. To view two or more Web pages at the same time, you can open additional browsers. An additional Web browser acts and looks just like Web screen’s integrated Web browser, except that the Read, Write, and Web tabs are not available.

To open an additional browser:

•	On the File menu, click Open New Browser.

Another window opens containing another instance of the Web page you are viewing.

To close a secondary browser:

•	In the additional browser, click Close on the File menu.

See also:

Open New Browser

Additional Web Browsers


Moving between additional browsers and Juno

When you have additional browsers open, it’s easy to move between these browsers and Juno’s Read and Write screens.

To move to the Read screen from a secondary window:

•	Click Read E-mail on the Navigate menu or press Alt+R.

To move to the Write screen from a secondary window:

•	Click Write E-mail on the Navigate menu or press Alt+W.

Note:	So you can easily differentiate between additional Web browsers and Juno, additional Web browser buttons look slightly different from the Juno button on the taskbar. The Juno button on the taskbar includes an icon with a blue ‘J.’ An additional Web browser button includes an icon with a green ‘J.’


Searching the Web

If you want to find some specific information on the World Wide Web but aren't sure where to begin searching, you can use the Juno Web site to look for relevant Web sites.

To search the Web:

1.	In the Web screen, type www.juno.com in the address bar to go to Juno’s Web site.

2.	In the Search the Web box located at the top of your screen, type a word or phrase that pertains to the subject you are interested in.

3.	Click Search. Juno displays a list of links to pages that contain the word or phrase you searched for. Click the link that seems to match the information you are looking for.

To try the other links, click Back and then click another link

Tip:	For more help on searching the Web, visit Juno's Help Center at http://help.juno.com.


Saving a Web page

If you want to view a particular Web page later, perhaps when you are offline, you can save it.

To save a Web page:

1.	From the Web page you want to save, click Save Web Page on the File menu.

2.	In the Save Web Page dialog box, click the Save in arrow to select the folder where you want to save the Web page.

3.	In the File name box, type the name of the Web page. You can type any name that you want.

4.	Click Save. Make sure you remember where you saved the Web page so you can access it later.

See also:

Save Web Page


Sending a Web page link

If you want to send information on a Web page to someone who has a Web browser and Web access, you can send the person a link to the page. After reading your message, the person can click the link to go to the Web page you want them to see.

To send a Web page link:

1.	From the Web page you want to send, point to Send this Web Page by E-mail on the File menu and then click Send Link Only (Faster).

The Write screen appears with the link inserted into message area and the title of the Web page into the Subject box.

2.	Write your message, address it (you can also change the text in the Subject box if you like), and send it.

See also:

Send Link Only (Faster)


Sending a whole Web page

If you want to send information on a Web page to a friend who may not have Web access, you can send a copy of the whole Web page. Sending the whole Web page inserts the text and graphics from the Web page you are viewing into a new message. As long as your recipient’s e-mail program is HTML compatible, they can view the Web page within the e-mail message.

To send a whole Web page:

1.	From the Web page you want to send, point to Send this Web Page by E-mail on the File menu and then click Send Whole Page (Slower).

The Write screen appears with the Web page inserted into message area and the title of the Web page into the Subject box.

2.	Write your message, address it (you can also change the text in the Subject box if you like), and send it.

See also:

Send Whole Page (Slower)


Printing a Web page

If you want to read a Web page later, you can print it.

To print a Web page:

1.	From the Web page you want to print, click Print on the File menu.

2.	In the Print dialog box, select the printer you want to print to and specify any other print options. For help on a specific item in the Print dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

3.	Click OK to print the Web page.

Tip:	You can also right-click the Web page and then click Print on the shortcut menu.

See also:

Print


Finding text in a Web page

Instead of scrolling through a Web page to find a particular piece of information, you can search for words or phrases in the Web page.

To search for text in a Web page:

1.	From the Web page you want to search, click Find Text in Web Page on the Edit menu.

2.	In the Find Text in Current Web Page dialog box, type the word or phrase you want to find in the Search for box.

3.	Click Find Next. If the word or phrase is found in the Web page, it is highlighted in the message.

4.	To find more than one occurrence of the word or phrase in the same Web page, click Find Next again.

5.	To fine-tune your search, click Advanced to change the advanced search options.

6.	When you’ve finished searching, click Close.

See also:

Find Text in Current Web Page (Find Text in Web Page command)


Changing your home page

If you like, you can change your home page

To change your home page:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, click Internet Options.

3.	In the Internet Properties dialog box, under Home page, type the Internet address (URL) for your home page in the Address box.

If you are currently viewing the Web page you want to use, click Use Current.

4.	Click OK to close the Internet Properties dialog box.

5.	Click OK to close the Juno Web Preferences dialog box.

Note:	Juno verifies connections to the Web by attempting to reach Juno's Web site at http://www.juno.com. Therefore, when you first connect to the Web, Juno’s Web site is displayed. Click Home on the Browser toolbar to go to the home page you specified.


Adding Web pages to your Favorites list

Your Favorites list is a list of hyperlinks in Microsoft Internet Explorer that you can use to quickly go to the Web pages you frequently visit. You can add new Web pages to the Favorites list and edit existing favorites. Netscape has a similar feature called Bookmarks.

To add a Web page to your Favorites list:

1.	From the Web page you want to add as a favorite, click Add to Favorites on the Favorites menu.

2.	In the Add Favorite dialog box, accept the name in the Name box, or type a new name.

3.	Click OK. The Web page is added to your Favorites list.

Tip:	To access this page again, click the name you typed on the Favorites menu.

See also:

Add to Favorites


Creating a folder

You can create up to 253 folders to store your messages.

To create a new folder:

1.	On the File menu, point to Manage E-mail Folders and then click Create Folder.

2.	In the Create Folder dialog box, type your folder name in the New folder name box. Folder names can be up to 32 characters long and are case-sensitive.

3.	Click OK.

Tip:	You can also create a new folder as move or copy messages. Just click Move to Folder or Copy to Folder and replace the name of the selected folder with the name of the folder you'd like to create. When you click OK, Juno will ask if you would like to create a new folder.

See also:

Create Folder


Renaming a folder

After you create a folder, you can change the name you originally gave it.

To rename a folder:

1.	On the File menu, point to Manage E-mail Folders and then click Rename Folder.

2.	In the Rename Folder dialog box, select the folder you want to rename.

3.	Type the new name in the Enter the new folder name box. Folder names can be up to 32 characters long and are case-sensitive.

4.	Click OK.

See also:

Rename Folder


Deleting a folder

When you no longer need a folder or the messages it contains, you can delete it. Keep in mind that when you delete a folder, the folder and the stored messages are permanently deleted; they’re not placed in the Deleted Messages folder.

Note:	You cannot delete your Inbox, Sent Messages, or Deleted Messages folders.

To delete a folder:

1.	On the File menu, point to Manage E-mail Folders and then click Delete Folder.

2.	In the Delete Folder dialog box, select the folder or folders you want to delete.

3.	Click OK.

4.	If the folder contains messages, a confirmation message appears. Click Yes.

The folder and contained messages are deleted.

See also:

Delete Folder


Locating your USERxxxx folder

When you import a folder to your account, you’ll need to know the name and location of your USERxxxx folder. Your USERxxxx folder contains your stored e-mail messages and folders.

To locate your USER folder:

•	Click User Information on the Help menu.

In the User Information dialog box, your USERxxxx folder name and location are listed after User directory. This could look like c:\Program Files\Juno\USER0002. In this example, your USERxxxx folder name is USER0002 and it is located in the Juno subfolder of the Program Files folder.

See also:

User Information


Importing a folder

You can copy, or import, your folders and stored messages from one version of Juno to another version, or from one computer to another computer.

To import a folder:

1.	On the File menu, point to Manage E-mail Folders and then click Import Folder.

2.	In the Import Folder dialog box, click the plus signs (+) to locate your USERxxxx folder.

3.	Select your USERxxxx folder and click OK. Another Import Folder dialog box appears.

4.	In the second Import Folder dialog box, select the folder or folders you want to import and then click OK:

•	Click Select All to select all folders at the same time.

•	Click Clear All to clear any previously selected folders.

5.	Click OK.

6.	A message appears confirming that the folders have been successfully imported. Click OK.

See also:

Import Folder


Viewing a folder's contents

When you select a folder, the messages it contains are displayed in the message list.

To view a folder’s contents:

1.	Click the Read tab.

2.	In the Read screen, click the Folder arrow to display the list of folders in your account. Your Inbox, Deleted Messages, and Sent Messages folders are listed first; your other folders follow in alphabetical order.

3.	From the folder list, click the folder whose contents you want to view.


Copying a message to a folder

To organize your messages, you can place copies of a message in different folders. Copying a message to a folder places a copy of the message into the new folder while leaving a copy in the current folder.

To copy a message to a folder:

1.	In the message list of the Read screen, select the message you want to copy.

2.	On the File menu, click Copy Message to Folder.

3.	In the Copy Message to Folder dialog box, select the appropriate folder. The folder you select appears in the Copy message into box.

To create a new folder to copy the message into, type the new folder name in the Copy message into box or click Create New Folder.

4.	Click OK.

See also:

Copy Message to Folder


Moving a message to a folder

To organize your messages, you can move messages to different folders. For example, you can move the messages you receive from your friends to a folder called Personal Mail. Moving a message moves the message from the current folder to the new folder.

To move a message to a folder:

1.	In the message list of the Read screen, select the message you want to move.

2.	Click Move to Folder.

3.	In the Move Message to Folder dialog box, select the appropriate folder. The folder you select appears in the Move message into box.

4.	To create a new folder to move the message into, type the new folder name in the Move message into box or click Create New Folder.

5.	To keep a copy of the message in the folder you are moving the message from, select the Keep a copy in current folder check box.

6.	Click OK.

See also:

Move Message to Folder (Move to Folder button)


Sorting messages

You can sort messages by the attachment, From, Subject, Date, and Status column headings in the Read screen, search results screen, or when you retrieve a saved draft or message from the Outbox. Sorting orders the entries alphabetically in either ascending order (A -> Z or lowest number) or in descending order (Z -> A or highest number).

To sort messages:

•	Click a column heading to sort by that column. The first time you click a column heading the entries are sorted in ascending order.

The second time you click the same column heading the entries are sorted in descending order. Subsequent clicks reverse the order of the entries.

Note:	Juno ignores the ‘Re' and 'Fw' that may appear at the beginning of the Subject line so that messages with the same subject are grouped together.


Deleting a message

If you decide that you no longer need a message, you can delete it. When you delete a message, the message is moved to the Deleted Messages folder, where it’s temporarily stored until you empty the folder. This way, if you decide that you shouldn’t have deleted the message in the first place, you can always restore the message.

To delete a message:

1.	In the message list of the Read screen, select the message you want to delete.

2.	Click Delete.

3.	A confirmation message may appear. Click Yes to delete the message. For information on disabling this confirmation message, click here.

The message is removed from the folder and is placed in your Deleted Messages folder.

See also:

Delete button


Restoring a message from the Deleted Messages folder

When you delete a message (whether the message is deleted from a folder, from the Outbox, or as a saved draft), the message is temporarily placed in the Deleted Messages folder. The message is stored in the Deleted Messages folder, until you empty the folder or exit Juno (depending on your Juno preferences). If you decide that you need a message you previously deleted, you can restore the message.

To restore a deleted message:

1.	In the Read Screen, click the Folder arrow to select the Deleted Messages folder.

2.	In the message list, select the message or messages you want to restore.

3.	Click Move to Folder.

4.	In the Move Message to Folder dialog box, select the folder you want to restore the message to. This folder can be any folder you want and does not have to be the folder you deleted the message from. The folder you select appears in the Move message into box.

5.	Click OK.

The message is removed from the Deleted Messages folder and is placed in the folder you specified.


Changing your page setup

When you print a message or a Web page, you can change how the message or Web page is printed. For example, you can change the size of the paper you want to print on or the orientation of the text.

To change your page setup:

1.	On the File menu, click Page Setup.

2.	In the Page Setup dialog box, change the settings as appropriate. For help on a specific item in the Page Setup dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

See also:

Page Setup


Printing a message

You can print messages from the Read screen or from the Write screen. Before you print a message, you can change the page setup to change how the message is printed.

To print a message:

1.	In the message list of the Read screen, select the message you want to print.

2.	Click Print.

3.	In the Print dialog box, change the settings as appropriate. For help on a specific item in the Print dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

4.	Click OK to print the message.

See also:

Print


Exporting a message to a text file

If you want to view a message with an application other than Juno, such as a word processing application, you can save the message as text file.

To export a message to a text file:

1.	In the message list of the Read screen, select the message you want to export.

2.	On the File menu, click Export Message to Text File.

3.	In the Export Message to Text File dialog box, click the Save in arrow to select the folder where you want to save the text file.

4.	In the File name box, type the name of the text file. You can type any name that you want.

5.	Click Save. Remember where you saved the text file so you can access it later.

See also:

Export Message to Text File


Finding text in a message

Instead of scrolling through a message to find a particular piece of information, you can use Juno to search the text of a message to locate the information quickly.

To search for text in a message:

1.	Place the insertion point in the message you want to search.

2.	On the Edit menu, click Find Text in Message.

3.	In the Find Text in Current Message dialog box, type the word or phrase you want to find in the Search for box.

4.	Click Find Next. If the word or phrase is found in the message, it is highlighted in the message.

5.	To find more than one occurrence of the word or phrase in the same message, click Find Next again.

6.	To fine-tune your search, click Advanced to change the advanced search options.

7.	When you’ve finished searching, click Close.

See also:

Find Text in Current Message (Find Text in Message command)


Changing the advanced search options

By default, Juno searches an entire message or Web page for partial and case-insensitive matches. To fine-tune your search, you can change the advanced search options.

To change the advanced search options:

1.	On the Edit menu, click Find Text in Message or Find Text in Web Page.

2.	In either the Find Text in Current Message or Find Text in Current Web Page dialog box, click Advanced to expand the dialog box. (When the dialog box is expanded, the Advanced button changes to a Basic button.)

3.	Under Search, specify the direction of your search. Click:

•	Entire message to search the entire message or Web page regardless of the cursor position.

•	From here up to search from the point where the cursor is positioned towards the top of the message or Web page.

•	From here down to search from the point where the cursor is positioned towards the bottom of the message or Web page.

4.	Under Preferences, select the Match whole word only check box to search for a word or phrase that matches the word or phrase in the Search for box exactly.

5.	Select the Match case check box to search for a word or phrase that matches the capitalization style of the word or phrase in the Search for box.

See also:

Advanced search options


Finding messages

You can search for a particular message or messages across any combination of your folders.

To search for messages across folders:

1.	On the Edit menu, click Find Messages.

2.	In the Find Messages dialog box, type the word or phrase you want to find in the Search for messages containing box.

3.	Select the Subject line check box to search for the word or phrase in the Subject line of all your messages.

4.	Select the Text of message check box to search the text of all your messages. If you want to search only the Subject line, clear this check box.

5.	To fine-tune your search, click Advanced to specify advanced search settings.

6.	Click Start Search to start your search.

The search results window appears listing all found messages. From the search results window, you can reply, forward, delete, print, move, copy, or sort messages as you would in the Read screen.

7.	Click Close to exit the Find Messages dialog box.

See also:

Find Messages


Specifying advanced search settings

By default, Juno searches the Subject line and the text of all your messages for the word or phrase that you specified. You can specify advanced search settings when you want to specify more conditions, such as the name of a particular person you received a message from.

To specify advanced settings:

1.	On the Edit menu, click Find Messages.

2.	In the Find Messages dialog box, click Advanced to expand the dialog box. (When the dialog box is expanded, the Advanced button changes to a Basic button.)

3.	To search for messages you received from a particular person, type the person’s name or e-mail address in the Received from box.

4.	To search for messages you sent to a particular person, type the person’s name or e-mail address in the Sent to box.

5.	To search for messages from a certain date or within a certain time period, click the between arrow to select the start date for your search.

Click the and arrow to select the end date for your search. If a calendar does not appear when you click either arrow, you can type the desired date in the MM/DD/YYYY format.

6.	Under Search in the following locations, select the check boxes next to the folders you want to search. Clear the check boxes for the folders you don’t want to search.

If you have many folders and want to search only one or two, click Unselect All to clear the selection of any folders, and then select only the folders you want to search.  If you change your mind and want to search all the folders, click Select All.

7.	Specify the search method. Click:

•	Search previous results to search only the messages you have already found (and are listed in the search results screen). If you’d like to narrow your search further, you can change the search guidelines you set before, or you can select Search previous results to search only the messages you've already found.

•	Search checked folders to search the selected folders.

See also:

Advanced search settings


Emptying the Deleted Messages folder

When you delete a message, the message is moved to the Deleted Messages folder, where it’s temporarily stored. Emptying the Deleted Messages folder permanently deletes those messages.

By default, Juno attempts to empty your Deleted Messages folder when you exit your account. If you would rather empty the folder when you choose, you can disable this feature. However, remember that these deleted messages take up space on your computer, so it is a good idea to empty the Deleted Messages folder on a regular basis.

To empty the deleted messages folder anytime during your session:

1.	On the File menu, click Empty Deleted Messages Folder.

2.	A confirmation message may appear. Click Yes to empty the Deleted Messages folder. For information on disabling this confirmation message, click here.

The messages are permanently deleted.

How do I?

Disable the emptying of my Deleted Messages folder when I exit

See also:

Empty Deleted Messages Folder


Opening and closing your Address Book

You can open your Address Book from the Read or Write screen. Once you’ve finished addressing a message or making changes to your Address Book, close the Address Book.

To open your Address Book:

•	Click Address Book or press Alt+A.

To close the Address Book after addressing a message:

•	Click OK. A newly addressed message appears in the Write screen.

Click Cancel to close the Address Book without addressing a new message.

To close the Address Book after viewing or adding a new entry:

•	In the Address Book, click OK or Cancel.


Creating an Address Book entry

Create Address Book entries for the people you frequently correspond with. This way, their e-mail addresses are always on hand when you’re writing your messages.

To create an Address Book entry:

1.	Open your Address Book.

2.	Click New Name.

3.	In the New Name dialog box, type the e-mail address in the E-mail address box.

4.	In the Nickname box, type a keyword that will help you to remember this person. Nicknames are case-insensitive, must be unique, and cannot contain commas (,), semi-colons (;), or parentheses ().

5.	Under Name, type the person’s first name in the First name box. This information appears in the Name column of your Address Book.

6.	In the Last name box, type the person’s last name. This information appears in the Name column of your Address Book.

7.	Click OK to close the dialog box or click Show Contact Information to add contact information for this Address Book entry.

To add contact information for an Address Book entry:

1.	Under Contact Information, type the person’s phone number in the Phone box. This information appears in the Phone column of your Address Book.

2.	In the Birth date box, type the person’s birthday.

3.	In the Address box, type the person’s mailing address.

4.	Click OK.

Tip:	After you add an e-mail address to your Address Book, you can address your messages using their nickname.

See also:

New Name


Editing an Address Book entry

If the e-mail address or contact information for a person in your Address Book changes, you can edit the person’s Address Book entry.

To edit an Address Book name:

1.	Open your Address Book.

2.	In the address list, select the entry you want to edit.

3.	Click Edit.

4.	In the Edit Name dialog box, make the appropriate changes.

5.	Click OK.

See also:

Edit Name (Edit button)


Deleting an Address Book entry or mailing list

If you no longer need an e-mail address or contact information for a particular person or mailing list in your Address Book, you can delete the corresponding Address Book entry. When you delete an Address Book entry it is permanently deleted and cannot be restored. Also, deleting an Address Book entry automatically removes the entry from any mailing list it may belong to. Deleting a mailing list deletes the group of e-mail addresses you created, not the individual e-mail addresses.

To delete an Address Book entry or mailing list:

1.	Open your Address Book.

2.	In the address list, select the entry or mailing list you want to delete.

3.	Click Delete.

4.	A confirmation message may appear. Click Yes to delete the entry or mailing list. For information on disabling this confirmation message, click here.

See also:

Delete button


Creating a mailing list

You can use a mailing list to send a message to a group of people at the same time.

To create a mailing list:

1.	Open your Address Book.

2.	Click New List.

3.	In the New Mailing List dialog box, type the mailing list name in the Name of new list box. Mailing list names are case-insensitive, must be unique, and cannot contain commas (,), semi-colons (;), or parentheses ().

4.	Select the entries you want to add to your mailing list from the Name list.

To create a new entry to add to mailing list, click New Name.

5.	Click Add. The selected names are added to the Members of new list list.

6.	Click OK.

Tip:	After you create a mailing list, you can address your messages using the mailing list name.

See also:

New Mailing List (New List button)


Editing a mailing list

You can edit a mailing list if you need to add people to it, remove people from it, or if you just want to change the name.

To edit a mailing list:

1.	Open your Address Book.

2.	In the address list, select the mailing list you want to edit.

3.	Click Edit.

4.	In the Edit Mailing List dialog box, make the appropriate changes:

•	To add members to the mailing list, select the entry or entries you want to add from the Name list and then click Add.

•	To remove members from a mailing list, select the nickname(s) you want to remove from the Members of list list and then click Remove.

5.	Click OK.

See also:

Edit Mailing List (Edit button)


Saving the current sender's address to your Address Book

Instead of creating an Address Book entry by typing in the information yourself, you can have Juno save the e-mail address of anyone who sends you a message in your Address Book. You can also have Juno automatically save the e-mail address of everyone who sends you a message.

To have Juno save an e-mail address to your Address Book:

1.	In the message list of the Read screen, select the message or messages that are from the e-mail addresses you want to save.

2.	On the Options menu, click Save Current Sender’s Address. A message appears confirming that the e-mail address has been added.

3.	Click OK.

After this e-mail address has been added to your Address Book, edit the entry by adding a nickname or other information.

Tip:	You can also right-click the message and then click Add Sender to Address Book on the shortcut menu.

See also:

Save Current Sender's Address


Addressing messages using the Address Book

You can use your Address Book to easily address your messages. With your Address Book you can also address carbon copy (Cc) or blind carbon copy (Bcc) messages.

To address a message using the Address Book:

1.	Open your Address Book.

2.	In the address list, select the entry or mailing list name you want to send a message to.

3.	Address the message:

•	Click Add under the Send to box to add the selected entry to the Send to box.

•	Click Add under the Cc box to add the selected entry to the Cc box.

•	To remove any entry from either the Send to or Cc box, select the entry and then click Remove.

4.	When you’ve finished addressing your message, click OK.

The Write screen appears with a new already addressed message.

Tip:	To add recipients to the Send to box you can also double-click the entry or mailing list, or you can right-click the entry and then click Add to Recipients on the shortcut menu. To add recipients to the Cc box, you can right-click the entry and then click Add to Carbon Copy Recipients on the shortcut menu.

See also:

Add button

Remove button


Addressing messages using nicknames and mailing list names

You can easily address your messages using nicknames and mailing list names.

To address a message using Address Book nicknames or mailing list names:

•	In the Write screen, type in the Send to or Cc box the nickname you assigned to an e-mail address or type the mailing list name.

If you type more than one nickname or mailing list name, you must separate each entry with a comma (,).


Addressing a blind carbon copy (Bcc) message

You can send a blind carbon copy (Bcc) message when you don’t want your recipients to see the other recipients of your message. For example, if you send a message to jsmith@juno.com and you Bcc president@juno.com on the same message, jsmith@juno.com won’t see that you sent the message to president@juno.com.

To address a Blind carbon copy message:

1.	In the Cc box, type the nickname, mailing list name, or e-mail address you want to send a Bcc message to.

2.	Enclose the name with parentheses. For example, to send a blind carbon copy message to president@juno.com, type (president@juno.com) in the Cc box.

To send Bcc messages to multiple recipients, enclose the addresses within a set of parentheses (each address must be separated by a comma), or enclose each address within separate sets of parentheses.

You must list a primary recipient in the Send to box and you must put the Bcc recipients in the Cc box.

Tip:	To address a blind carbon copy message, you can also right-click the entry in your address list and then click Add to Blind Carbon Copy Recipients on the shortcut menu.


Sorting Address Book entries

To find an Address Book entry easily, you can sort entries by the Address Book columns (Name, E-mail, Nickname, or Phone). Sorting orders the entries alphabetically in either ascending order (A -> Z or lowest number) or in descending order (Z -> A or highest number).

To sort Address Book entries:

•	Click a column heading to sort by that column. The first time you click a column heading, the entries are sorted in ascending order.

The second time you click the same column heading, the entries are sorted in descending order. Subsequent clicks reverse the order of the entries.

Note:	Individual name entries are always listed before mailing lists.


Finding an Address Book entry

If you have many entries in your Address Book, you may find it useful to search for a particular name or mailing list instead of scrolling through the Address Book to find it.

To search the Address Book:

1.	Open your Address Book.

2.	Click Find.

3.	In the Find Entry dialog box, type any part of the name, nickname, or e-mail address you want to find in the Find what box.

4.	If the name, nickname, or e-mail address is found, it is highlighted in the Address Book. If this is the entry you want, click Cancel to close the dialog box.

If this isn’t the entry you want, click Find again to find the next entry that contains the text you typed.

See also:

Find Entry (Find button)


Printing your Address Book

When you print your Address Book, the Name, E-mail Address, Nickname, and Phone information for each entry is printed in the order you see on your screen.

To print your Address Book:

1.	Open your Address Book

2.	Click Print.

3.	In the Print dialog box, you can select the printer you want to print to and how many copies you want to print. For help on a specific item in the Print dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

4.	Click OK to print your Address Book.

5.	A confirmation message appears. Click OK.

See also:

Print


Selecting multiple items

You can select Address Book entries, messages, folders and practically any other item in a list at the same time (even if they are not next to each other). This way, you can act on each item you select at once.

To select consecutive items:

•	Click the first item in the list, and then press and hold Shift and then click the last item.

To select non-adjacent items:

•	Click the first item in the list, and then press and hold Ctrl while you click each item.


Creating a Mail Assistant

You can create Mail Assistants to manage your messages for you. For example, instead of manually moving messages you receive from your friends to your Personal folder, you can create a Mail Assistant to do this task for you.

Tip: 	When you create a Mail Assistant, watch the text that’s displayed under the Mail assistant description frame. As you add conditions and actions, text is added to this box, providing you with an easy-to-understand description of your Mail Assistant.

To create a Mail Assistant:

1.	On the Options menu, click Mail Assistants.

2.	In the Mail Assistants dialog box, click New Assistant.

3.	In the New Mail Assistant box, decide if the Mail Assistant applies to mail you receive or mail you send. Following the text, When I, you have the following options:

•	Click get to apply your Mail Assistant to mail that you receive from other people.

•	Click send to apply your Mail Assistant to mail that you send other people.

4.	Decide how many Mail Assistant conditions need to be met in your message. Following the text, and, you have the following options:

•	Click all to make sure that all conditions are met in the message before the action(s) is performed.

•	Click any to make sure that at least one of the conditions is met in the message before the action(s) is performed.

5.	Click the arrow to select your conditions and then type the appropriate values. For more information on conditions, see Mail Assistant conditions.

To add another condition click Add Another Condition. To remove a condition, select the condition from the condition list and then click Remove Condition.

6.	Click the arrow under …do this to select your actions and then type the appropriate values. For more information on actions, Mail Assistant actions.

To add another action click Add Another Action. To remove an action, select the action from the action list and then click Remove Action.

7.	Select the Continue applying my other mail assistants after this one executes check box to enable other Mail Assistants to run after this one runs. Clear this check box if you want this Mail Assistant to be the last Assistant that is applied to your messages.

8.	In the Mail assistant’s name box, type a descriptive name for your Mail Assistant. For example, Junk Mail Remover.

9.	Click OK.

See also:

New Mail Assistant


Editing a Mail Assistant

Over time, you may find that you need to change your Mail Assistant.

To edit a Mail Assistant:

1.	On the Options menu, click Mail Assistants.

2.	In either the Assistants for Received Mail list or the Assistants for Sent Mail list, select the Mail Assistant you want to edit.

3.	Click Edit Assistant.

4.	In the Edit Mail Assistant dialog box, make the appropriate changes. For information on the items in this dialog box, see Edit Mail Assistant.

5.	Click OK.


Deleting a Mail Assistant

If you no longer need a Mail Assistant, you can delete it.

Tip: 	To temporarily stop using a Mail Assistant, you can disable the Mail Assistant instead of deleting it.

To delete a Mail Assistant:

1.	On the Options menu, click Mail Assistants.

2.	In either the Assistants for Received Mail list or the Assistants for Sent Mail list, select the Mail Assistant you want to delete.

3.	Click Delete Assistant.

4.	Click Close.


Ordering your Mail Assistants

If you create multiple Mail Assistants you can specify the order in which they’re applied to your messages. The order of your Mail Assistants can be important. For example, if the first Mail Assistant on the list is one that deletes certain messages, no other Mail Assistants can do anything with those messages. If you want to apply other Mail Assistants to those messages, you should place the Mail Assistant that deletes certain messages at the end of the list.

To change the order of your Mail Assistants:

1.	On the Options menu, click Mail Assistants.

2.	In either the Assistants for Received Mail list or the Assistants for Sent Mail list, select the Mail Assistant you want to move.

3.	Click the up arrow to move the Mail Assistant up one position. Click the up arrow again to continue moving the Mail Assistant up one position.

Click the down arrow to move the Mail Assistant down one position. Click the down arrow again to continue moving the Mail Assistant down one position.

4.	When you are satisfied with the order of your Mail Assistants, click Close.


Enabling or disabling a Mail Assistant

Once you create Mail Assistants, you can decide when to enable them, or turn them on. When you want to temporarily stop using a Mail Assistant, you can disable it instead of deleting it. This way, you can always turn the Mail Assistant back on when you want to use it again.

To enable or disable a Mail Assistant:

1.	On the Options menu, click Mail Assistants.

2.	In either the Assistants for Received Mail list or the Assistants for Sent Mail list:

•	To enable a Mail Assistant, select the check box next to the Mail Assistant you want to enable. A check mark in the box indicates that the Mail Assistant is enabled.

•	To disable a Mail Assistant, clear the check box next to the Mail Assistant you want to disable. When the check mark is removed from the box, the Mail Assistant disabled.

3.	Click Close.


Applying a Mail Assistant

Usually Mail Assistants are applied to your messages as you receive them or as you send them. However, you can also use Mail Assistants on messages you’ve already received that are in your Inbox or any other folder. For example, if you have 100 messages in your Inbox that you want to process using a Mail Assistant you’ve already created, you can select and then apply your Mail Assistants to them.

To apply a Mail Assistant:

1.	Select the message(s) you want to apply the Mail Assistant to.

2.	Right-click the selected messages and then click Apply my Mail Assistants Now on the shortcut menu.


Adding an external e-mail account

With Juno you can download and read the e-mail messages you receive at any of your external e-mail accounts as long as they are accessible from the Internet using POP.

To add an external e-mail account:

1.	On the Options menu, point to E-mail Preferences and then click Link to External E-mail Accounts.

2.	In the Link to External E-mail Accounts dialog box, click Add account.

3.	In the Add External E-mail Account dialog box, type a descriptive name for your external account in the Account Name box. For example, School e-mail or Dad’s account.

4.	Under POP3 User Information, type the user name you use to log in to your external account in the User Name box.

5.	Type the password you use to log in to your external account in the Password box.

To have Juno automatically enter your password, select the Remember my password check box. If this check box is cleared, you are asked to enter your password each time you check mail for this account.

6.	Under POP3Server Information, type the host name of the mail server in the Server Name box. For example, if your Internet Service Provider (ISP) is anyhost.com, the mail server is usually mail.anyhost.com or pop.mail.anyhost.com.

7.	Type the port number used by the POP3 server in the Port Number box. This is almost always 110, unless your Internet Service Provider or system administrator has told you otherwise.

8.	Select the This account requires Secure Password Authentication check box if your server requires Secure Password Authentication. Please contact your Internet Service Provider or system administrator for more information.

9.	Click OK. The Link to External E-mail Accounts dialog box reappears and your external account name appears in the Account list.

10.	Click Done.

See also:

Link to External E-mail Accounts

Add/Edit External E-mail Account


Editing an external e-mail account

You can edit an external e-mail account if you need to update your account information.

To edit an external e-mail account:

1.	On the Options menu, point to E-mail Preferences and then click Link to External E-mail Accounts.

2.	In the Link to External E-mail Accounts dialog box, select from the Account list the account you want to edit.

3.	Click Edit account.

4.	In the Edit External E-mail Account dialog box, make the appropriate changes. For information on the items in this dialog box, see Add/Edit External E-mail Account.

5.	When you are satisfied with your changes, click OK. The Link to External E-mail Accounts dialog box reappears.

6.	Click Done.

See also:

Link to External E-mail Accounts

Add/Edit External E-mail Account


Removing an external e-mail account

If you no longer want to download your messages from an external e-mail account, you can remove it from your Juno account.

Tip: 	To temporarily stop downloading mail from an external account, you can unlink the external e-mail account instead of removing it.

To remove an external e-mail account:

1.	On the Options menu, point to E-mail Preferences and then click Link to External E-mail Accounts.

2.	In the Link to External E-mail Accounts dialog box, select the account you want to delete from the Account list.

3.	Click Remove account. Your account is deleted from the Account list.

4.	Click Done.

See also:

Link to External E-mail Accounts


Linking or unlinking an external e-mail account

If you add an external e-mail account to Juno, you’ll need to link it so that Juno knows to check it for mail. When you connect to Juno to get your new Juno mail, Juno checks each of your linked external accounts for mail as well. You can unlink an account when you want to temporarily stop checking an account for mail.

To link or unlink your external account:

1.	On the Options menu, point to E-mail Preferences and then click Link to External E-mail Accounts.

2.	In the Link to External E-mail Accounts dialog box:

•	To link an external account, select the check box next to the account you want to link. A check mark in the box indicates that the account is linked.

•	To unlink an external account, clear the check box next to the account you want to unlink. When the check mark is removed from the box, the account is not linked.

3.	Click Done.

Tip:	To unlink all external e-mail accounts at the same time, select the Don’t check for e-mail in any of these accounts when downloading my Juno e-mail check box.


Checking your external e-mail account for mail

Once you add and configure an external account, you can check this account for mail at the same time you check for your new Juno mail.

Note:	To check your external account for mail, you must be connected to the Web.

To check your external e-mail account for mail:

1.	If you connect to Juno using a modem and are not connected to the Web, click Connect in the Web screen to connect.

2.	After you have successfully connected to the Web, click the Read tab and then click Get New Mail.

Juno connects and downloads your new Juno and external account messages. Messages downloaded from your external account appear in your Inbox with your Juno messages.

How do I?

Delete messages from my external e-mail account

Link or unlink an external e-mail account


Deleting messages from your external e-mail account

When you check your external account for mail, any messages received at this account are downloaded to your computer. Once these messages have been downloaded, you can have Juno delete these messages from your other account’s server. This means that the next time you use that account, the messages will no longer be there.

To delete messages from your external e-mail account after download:

1.	On the Options menu, point to E-mail Preferences and then click Link to External E-mail Accounts.

2.	In the Link to External E-mail Accounts dialog box, select your account from the Account list.

3.	Click Edit account.

4.	Select the Delete my messages from this account after downloading them check box. Clear this check box if you want to leave a copy of your downloaded messages on your other e-mail account’s server. This way, you’ll still be able to access these messages when you connect to that account.

5.	Click OK. The Link to External E-mail Accounts dialog box appears.

6.	Click Done.


Changing Web page and message fonts and colors

If you don’t like the font or color that’s used to display your messages or Web pages, you can change it. When you change the font or color, you’ll see the change in Web pages, the message list, column headings, plain text messages in the Read screen, and messages in the Write screen.

These changes affect only how the message is displayed on your screen, not how they appear to the people you write to. For more information on changing the font or color of an outgoing message, see Changing the font of an outgoing message, Changing the text color of your outgoing message and Changing the background color or your outgoing message.

Note:	To change these fonts and colors, Microsoft Internet Explorer 4.0 or later is required.

To change Web page and message fonts and colors:

1.	On the Options menu, point to Appearance and then click Fonts and Colors.

2.	In the Internet Options dialog box, click Fonts.

3.	In the Fonts dialog box, select the font you want to use and then click OK.

4.	In the Internet Options dialog box, click Colors.

5.	In the Colors dialog box, make the appropriate changes and then click OK.

6.	Click OK to close the Internet Options dialog box.

Tip:	For help on a specific item in the Fonts or Colors dialog box, click [image] in the upper-right corner of the dialog box and then click the item.

See also:

Fonts and Colors


Changing Web page and message text size

You can change the size of the text that is used to display your messages and Web pages. These changes affect only how the message is displayed on your screen, not how your recipient sees the message.

Note:	To change this text size, Microsoft Internet Explorer 4.0 or later is required.

To change Juno’s text size:

•	On the Appearance menu, point to Text Size and then click one of the following:

•	Very Small

•	Small

•	Medium

•	Large

•	Very Large

See also:

Text Size submenu


Setting the browser that opens links in messages and ads

You can specify which browser Juno should use when you click links in messages or in ads. You can have Juno use the Juno Web browser or your default browser. By default, Juno’s Web browser opens these links.

To set the browser that opens links:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Web Browser Settings:

•	Select the Open links in messages with Juno’s Web browser check box to use Juno’s Web browser.

•	Clear this check box to use the browser you’ve set as the default.

3.	Click OK.

Tip:	You can also surf the Web with another browser instead of Juno’s Web browser in the Web screen. After you connect to the Web through Juno, just open your other browser. This browser will use your Juno connection.

See also:

Web Browser Settings


Creating your own Favorites list

By default, one list of favorites is kept on your computer. The Favorites list you see in Juno is the same Favorites list you see in Microsoft Internet Explorer. This means that if you add a Web page to your Internet Explorer Favorites list, that Web page will also appear in your Juno Favorites list.

However, if you use a computer that has more than one Juno account, you can choose to keep a Juno Favorites list separate from the Internet Explorer Favorites list as well as from other Juno Favorites lists. When you create your own Favorites list, only you have access to your favorites.

To create your own Favorites list:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Web Browser Settings, select the Keep my favorites in Juno separate from the ones in Internet Explorer check box.

3.	Click OK.

The Internet Explorer Favorites list is removed from your Juno account and you are ready to add your own Web pages to your Favorites list.

See also:

Web Browser Settings


Using Microsoft Internet Explorer's Favorites list

If you previously decided to create your Favorites list in Juno, you can always switch back to using the Microsoft Internet Explorer Favorites list. When you switch back to Internet Explorer’s Favorites list you have the option of adding your own favorites to the Internet Explorer list.

Note:	When you switch back to using Internet Explorer’s Favorites list, any favorites you add to this list are available to every Juno account on the computer.

To use the Internet Explorer Favorites list:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Web Browser Settings, clear the Keep my favorites in Juno separate from the ones in Internet Explorer check box.

The Deleting Local Favorites dialog box appears.

3.	To add your favorites to Internet Explorer’s Favorites list so that they are accessible to every Juno account on the computer, click Yes.

To delete your list of favorites, click No.

4.	Click OK to close the Juno Web Preferences dialog box.

See also:

Web Browser Settings


Deleting cookies

When you visit a Web site, a file called a cookie is stored on your computer. This cookie file stores your preferences for that Web site and can be accessed only by the Web site that stored it there. We recommend that you periodically delete these cookie files from your computer.

To delete cookies:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Juno Privacy Settings, click Delete Cookies Now.

3.	Click OK to close the Juno Web Preferences dialog box.

Tip: 	To delete your cookie files every time you exit Juno, select the Delete all cookies when exiting check box.

See also:

Juno Privacy Settings


Deleting temporary Internet files

As you browse the Web, Juno stores temporary files such as Web pages, images, and sounds on your computer’s hard drive. By default, these files are saved when you exit Juno. If you revisit a Web page, the files are used to speed the loading time. To free up space on your computer, we recommended that you periodically delete these temporary Internet files.

To delete temporary Internet files:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Juno Privacy Settings, click Delete Temporary Internet Files Now.

3.	Click OK to close the Juno Web Preferences dialog box.

Tip: 	To delete temporary Internet files every time you exit Juno, select the Delete temporary Internet files when exiting check box.

See also:

Juno Privacy Settings


Automatically connecting to the Web

You can configure Juno to automatically dial and connect to the Internet when you click the Web tab.

To configure Juno to automatically connect to the Web:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Connection and Mail Notification Preferences, select the Automatically dial up and connect to the Internet when I switch to the Web screen check box.

3.	Click OK to close the Juno Web Preferences dialog box.

When you’re ready to connect to the Web, just click the Web tab and Juno will start dialing automatically.

See also:

Connection and Mail Notification Preferences


Receiving notification when you get new mail

While you are connected to the Web, Juno automatically checks for new e-mail approximately every 15 minutes. When you get a new message, you can have Juno notify you with a message notification, a mailbox icon [image] on the system tray, or both.

Note:	This feature is available to premium service members only.

To receive notification of new mail:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Connection and Mail Notification Preferences, select the Notify me with a pop-up message check box to receive a message notification.

3.	Select the Notify me with an icon on the system tray check box to receive an icon notification.

4.	Click OK.

Note:	By default, Juno also notifies you of new mail with a sound. If you would rather not hear this sound, you must turn off Juno sounds.

See also:

Connection and Mail Notification Preferences


Selecting Reply settings

Your Reply settings determine how Juno handles replies to messages. You can select your Reply settings once, so that each time you reply to a message the same settings are used, or you can change these settings each time you reply to a message.

To select Reply settings:

1.	On the Options menu, point to E-mail Preferences and then click Reply Settings.

2.	In the Reply Settings dialog box, click:

•	Reply to sender only to reply only to the person who sent the message.

•	Reply to sender and copy to all recipients to reply to the person who sent the message, copying any other recipients.

3.	Click one of the following options:

•	Include text of message in reply to include the message to which you are replying. This text appears below your message.

•	Do not include text of message in reply to include only your message in the reply.

4.	Select the Show these choices every time I click ‘Reply’ check box to have the Reply Settings dialog box appear every time you reply to a message. Clear this check box when you do not need the dialog box to appear every time you reply to a message.

5.	Click OK.

See also:

Reply Settings


Selecting Spell Check options

When you spell check a message, you can control how Spell Check acts by selecting Spell Check options. For example, you can decide what kinds of words Spell Check should ignore or report as possibly misspelled, and when it should check for spelling.

To select Spell Check options:

1.	On the Options menu, point to E-mail Preferences and then click Spell Check Options.

2.	In the Spell Check Options dialog box, select the check boxes next to the options you want to enable. Clear the check boxes next to the options you want to disable.

For more information on each of these options, see Spell Check Options.


Enabling or disabling automatic spell check

You can have Juno automatically spell check your messages when you click Send Mail. If you would rather not have Juno automatically spell check your messages, you can turn this option off. When the option is off, you’ll still be able to spell check individual messages on a case-by-case basis.

To automatically spell check your outgoing messages:

1.	On the Options menu, point to E-mail Preferences and then click Spell Check Options.

2.	In the Spell Check Options dialog box:

•	To enable automatic spell check, select the Always check spelling before sending check box.

•	To disable automatic spell check, clear this check box.

3.	Click OK.

See also:

Spell Check Options


Saving all senders' addresses

You can have Juno automatically save to your Address Book the e-mail addresses of everyone who sends you a message.

To save all sender’s addresses:

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	In the Other E-mail Preferences dialog box, select the Save all senders’ addresses in my Address Book check box.

3.	Click OK.

Tip:	After an e-mail address has been added to your Address Book, you can edit the entry by adding a nickname or other information.

See also:

Other E-mail Preferences


Saving copies of all your sent messages

By default, Juno saves a copy of each message you send in your Sent Messages folder. If you don’t want to save copies of the messages you send, you can change this setting.

To save all sent mail to your Sent Messages folder:

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	To automatically save all sent mail to your Sent Messages folder, select the Save all sent mail in the Sent Messages folder check box.

Clear this check box if you don’t want to save your sent messages.

3.	Click OK.

See also:

Other E-mail Preferences


Emptying the Deleted Messages folder when exiting

By default, Juno automatically empties the Deleted Messages folder each time you exit. If you would rather empty the Deleted Messages folder when you choose to, you can change this setting.

To disable the Empty Deleted Message folder on exit option:

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	In the Other E-mail Preferences dialog box, clear the Empty the Deleted Messages folder on exit.

Select this check box if you want Juno to empty the Deleted Messages folder when you exit Juno.

3.	Click OK.

See also:

Other E-mail Preferences


Forwarding attachments

Some messages that you forward may contain attachments. You can have Juno always include these attachments with your forwarded messages, or you can have Juno forward just the message.

To have Juno forward attachments:

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	In the Other E-mail Preferences dialog box, select the Include file attachments in forwarded messages check box to forward attachments.

Clear this check box when you want to forward only the message.

3.	Click OK.

Tip:	If you configure Juno to always forward attachments, and you want to forward a message without the attachment, you can always delete the attachment from the forwarded message in the Write screen.

See also:

Other E-mail Preferences


Showing or hiding your full name in outgoing messages

In addition to your e-mail address, you can include your full name on your outgoing messages. Your full name is taken from the First name, MI, and Last name fields in the Name and Address dialog box.

If you're concerned about correspondents knowing your full name (perhaps because you're writing to a public forum), you can choose to hide your full name on outgoing messages so that your messages show only your e-mail address.

To show or hide your full name on your outgoing messages:

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	In the Other E-mail Preferences dialog box, select the Include my full name in outgoing messages check box to show your full name on your outgoing messages.

Clear this check box when you want to hide your full name on your outgoing messages.

3.	Click OK.

See also:

Other E-mail Preferences

Name and Address


Using Juno as default e-mail in Microsoft Internet Explorer

When you use Juno as your default e-mail program in Microsoft Internet Explorer, every time you click an e-mail address on a Web page in Internet Explorer, Juno opens with the e-mail address inserted into the Send to box of the Write screen.

To use Juno as your default e-mail program in Internet Explorer

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	In the Other E-mail Preferences dialog box, select the Always use Juno for reading and writing e-mail check box.

3.	Click OK.

Note:	If you don’t want to use Juno as your default e-mail program with Internet Explorer, you must change the default e-mail program setting in Internet Explorer. (If you only clear this check box, Internet Explorer continues to use the last e-mail program that was set as the default—in this case, Juno.)

See also:

Other E-mail Preferences


Setting your default e-mail program in Microsoft Internet Explorer

If you don’t want to use Juno as your default e-mail program with Internet Explorer, you’ll need to change the default e-mail program setting in Internet Explorer. Otherwise, Internet Explorer continues to use the last e-mail program that was set as the default—in this case, Juno.

To change the e-mail program you use for mail-related links in Internet Explorer (4.0 or later):

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Web Browser Settings, click Internet Options.

3.	In the Internet Properties dialog box, click Programs.

4.	On the Programs tab, click the E-mail arrow to select the e-mail program you want to use.

5.	Click OK to close the Internet Properties dialog box.

6.	Click OK to close the Juno Web Preferences dialog box.


Showing or hiding message headers

Message headers can contain useful information about the messages you receive. However, you may not need to view the full message header at all times.

To change the message header display:

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	In the Other E-mail Preferences dialog box, under Show message headers, click one of the following options:

•	None to display no header information.

•	Main to displays the From, To, Date, and Subject fields for the selected message.

•	Full to display the From, To, Date, Subject, and Message ID fields, and also include the message hosts and times through which the e-mail traveled to arrive at your computer.

3.	Click OK.

Tip:	To quickly change your message header display, right-click the message area, point to Show Headers and then click None, Main, or Full on the shortcut menu.

See also:

Other E-mail Preferences


Changing Web page and HTML e-mail security settings

Microsoft Internet Explorer includes security settings you can use to check Web sites for active content before you visit them. Since Juno uses Internet Explorer to display Web pages, these same security settings can be used to check your HTML e-mail messages for active content.

To change increase or decrease your HTML e-mail security:

1.	On the Options menu, point to E-mail Preferences and then click Other E-mail Preferences.

2.	In the Other E-mail Preferences dialog box, click HTML E-mail Preferences.

3.	In the HTML E-mail Preferences dialog box, click Change Security Settings.

4.	In the Internet Properties dialog box, click the Internet icon, and then move the slider under Security level for this zone to increase or decrease your security level. For help on a specific item in this dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.

See also:

HTML E-mail Preferences


Disabling confirmation messages

The purpose of a confirmation message is to make sure that you really want to perform a particular action (usually an action that results in the loss of information). If you decide you don’t want to perform the action, you can always click No when the message appears. If you find confirmation messages distracting, you can disable them for specific actions.

To disable confirmation messages:

1.	On the Options menu, click Confirmations.

2.	In the Confirmations dialog box, clear the check boxes next to the actions you don’t want to receive a confirmation message for.

For more information on each of these options, see Confirmations.


Connecting to Juno using a modem

Most Juno users connect to Juno using a modem. If this is your first time connecting to Juno using a modem you’ll need to select your modem and then set up and select your access numbers.

To connect to Juno using a modem:

•	On the Connection menu, click Connect Using a Modem.

If this is the first time you are connecting to Juno using a modem, the Configure Modem screen appears. This is the first screen of the Access Number Setup and Selection wizard; follow this wizard to set up your modem connection.

Tip:	If you need help on a particular screen of the wizard, click the Help button located in the lower left corner of the screen.

If you’ve connected using a modem before, your connection is ready to use.

See also:

Connect Using a Modem


Adding or removing a modem

It is possible that the modem you want to use to does not appear in the Modems list of the Configure Modem dialog box. If it doesn’t appear, you can add the modem through Juno.

To add or remove a modem:

1.	On the Connection menu, click Configure Modem.

2.	In the Configure Modem dialog box, click Manage Modems.

In the dialog box that appears, you can add or remove a modem. For help on a specific item in this dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.


Turning off the modem speaker

When your modem makes a connection with another computer, you hear sounds that help you track whether your modem is successfully connecting. If you would rather not hear these sounds, you can turn the modem speaker off.

To turn off your modem speaker:

1.	On the Connection menu, click Configure Modem.

2.	In the Configure Modem dialog box, select the Turn off modem speaker check box.

3.	Click OK.

Note:	You can turn Juno's other sounds on or off as well.


Setting up your modem connection

Once you’ve selected the modem you want to use, you’re ready to set up your modem connection. Setting up your modem connection tells Juno how to use your telephone line to dial your access numbers. If you ever need to, you can change your modem connection setup.

To set up or change your modem connection:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, if you haven’t already, select the modem you want to use and then click Next.

If the modem you want to use does not appear in the Modems list, click Manage Modems to add the modem. If you just installed a new modem, click Refresh list so that Juno can detect the newly installed modem.

3.	In the Select Dialing Setup screen, if you haven’t already, select your dialing setup and then click Next.

4.	If you haven’t already, configure your dialing setup (either a basic dialing setup or an advanced dialing setup) and then click Next.

5.	Update and select your access numbers to complete your modem connection setup.


Selecting your dialing setup

In order for Juno to know how to dial from your modem, you’ll need to provide some information about the phone line that your modem is connected to (for example, whether you need to dial a number to get an outside line).

You can select either a basic dialing setup or an advanced dialing setup. Although most users should select the basic dialing setup, the setup you choose depends on whether you plan on using your computer to connect to Juno from more than one location.

To select your dialing setup:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, if you haven’t already, select the modem you want to use and then click Next.

3.	In the Select Dialing Setup screen, click the appropriate dialing setup:

•	Click Basic Dialing Setup if you plan to use Juno from one location.

•	Click Advanced Dialing Setup if you plan to use Juno on a laptop you travel with or with a calling card. The advanced dialing setup enables you to create multiple dialing profiles.

4.	Click Next to set up basic dialing or advanced dialing.

How do I?

Set up basic dialing

Set up advanced dialing


Setting up basic dialing

When you configure a basic dialing setup, you’ll need to provide information about the phone line your modem is connected to. This information is important, because it enables Juno to dial properly from your modem.

To set up basic dialing:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, if you haven’t already, select the modem you want to use and then click Next.

3.	In the Select Dialing Setup screen, if you haven’t already, click Basic Dialing Setup and then click Next.

4.	In the Basic Dialing Setup screen, answer the questions to configure your setup. For more information, see Basic Dialing Setup.


Setting up advanced dialing

If you plan on connecting to Juno with a laptop from more than one location, you should configure an advanced dialing setup. An advanced dialing setup lets you create multiple dialing profiles, each with their own dialing information. This way, instead of changing your dialing setup each time you move to a new location, you have to change only your dialing profile.

An advanced dialing setup also lets you use a calling card to connect to Juno.

To set up or change advanced dialing:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, if you haven’t already, select the modem you want to use and then click Next.

3.	In the Select Dialing Setup screen, if you haven’t already, click Advanced Dialing Setup and then click Next.

4.	If this is the first time you’re setting up advanced dialing, click Configure Dialing Options to create a dialing profile. If you've set up advanced dialing before, you'll see the details of the dialing profile Juno currently uses.

5.	In the What phone number will your computer be dialing from? box, type the phone number your modem is currently connected to. You need to type only the phone number, not the area code. The dialing profile you select determines the area code.

6.	When you’ve finished creating a dialing profile, click Next to update and select your access numbers.

How do I?

Create a new dialing profile

Change my dialing profile

Use a calling card to connect to Juno

See also:

Advanced Dialing Setup


Creating a new dialing profile

If you use Juno on a laptop computer and travel frequently, you may want to set up a separate dialing profile for each location where you use Juno. For example, your office may be in a different area code than your home, or you may need to dial an extension to get an outside line in one location but not another.

To create a dialing profile:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, if you haven’t already, select the modem you want to use and then click Next.

3.	In the Select Dialing Setup screen, if you haven’t already, click Advanced Dialing Setup and then click Next.

4.	In the Advanced Dialing Setup screen, click Configure Dialing Options.

5.	In the dialog box that appears, you can create a new dialing profile. For help on a specific item in this dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.


Changing your dialing profile

If you've already set up dialing profiles for different locations, you can change your dialing profile as you visit each location.

To change your dialing profile:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, click Next.

3.	In the Select Dialing Setup screen, click Advanced Dialing Setup.

4.	In the Advanced Dialing Setup screen, click the Please tell us where you are dialing from arrow to select from the appropriate dialing profile from the list.

5.	In the What phone number will your computer be dialing from box, type the phone number your modem is currently connected to. You need to type only the phone number, not the area code. The dialing profile you select determines the area code.

Tip:	If you need to, you can also create a new dialing profile.


Using a calling card to connect to Juno

You can use a calling card to connect to Juno. First, you’ll need to create a calling card entry. Once you create the entry, your calling card will be used whenever you dial a number that’s long distance.

To create a calling card entry:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, click Next.

3.	In the Select Dialing Setup screen, click Advanced Dialing Setup.

4.	In the Advanced Dialing Setup screen, click Configure Dialing Options.

5.	In the Dialing Properties dialog box, click Calling Card.

6.	In the dialog box that appears, create your calling card entry. For help on a specific item in this dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.


Updating and changing your access numbers

At some point, you may want to change the numbers you use to connect to Juno's central computers. For example, you may have moved, or you may use a laptop computer while traveling, or perhaps your access number seems to be experiencing difficulties.

We’re always adding new access numbers, and from time to time modify the existing access numbers, so it’s useful to first get the latest access number list. That way, you’ll have an up-to-date list of access numbers to choose from.

To update and change your access numbers:

1.	On the Connection menu, click Access Number Setup and Selection.

2.	In the Configure Modem screen, if you haven’t already, select the modem you want to use and then click Next.

3.	In the Select Dialing Setup screen, if you haven’t already, select your dialing setup and then click Next.

4.	If you haven’t already, configure your dialing setup and then click Next.

5.	In the Update Numbers screen, click Get New Access Number List.

Juno dials a toll-free number to connect to its central computers and then downloads an up-to-date list of access numbers.

6.	After Juno has downloaded the latest access list, click Next so you can select your new access numbers.

7.	In the Selection screen, select the check boxes next to the access numbers you want to use to connect to Juno and then click Next to continue. For more information on which access numbers you should choose, click here.

To see more access numbers, select the Show all numbers available nationwide check box.


Viewing the status of your Juno Express connection

If you encounter problems with your Juno Express connection, you can check the status of your connection.

To view the status of your Juno Express connection:

•	On the Connection menu, point to Juno Express.

The Connect command displays the status of your connection, which can be Disconnected or Connected.


Reestablishing your Juno Express connection

If for some reason you become disconnected when using Juno Express, you can easily reestablish your Juno Express connection.

To reestablish your Juno Express connection:

•	On the Connection menu, point to Juno Express and then click Connect.


 Selecting your Juno Express Service Provider

Before you can connect through Juno Express, you’ll need to select the service provider you signed up with.

To select your Juno Express Service Provider:

1.	On the Connection menu, point to Juno Express, and then click Configure.

2.	In the Configure Juno Express dialog box, click the Service Provider arrow to select your Juno Express service provider.

3.	Click OK.

See also:

Configure Juno Express


Installing Dial-Up Networking through Juno

If your computer has an older version of the Windows operating system, you may have to install Dial-Up Networking before you can connect to the Internet. Once you’ve created an account, you can easily install Dial-Up Networking through Juno (this way, Juno performs the installation for you). If you have problems installing Dial-Up Networking through Juno, you can install Dial-Up Networking yourself through Windows.

To install Dial-Up Networking through Juno:

1.	Make sure that your Windows installation files are on disk, CD-ROM, or that they are backed up on your computer. Because this software is part of the Windows operating system, we cannot redistribute it; you’ll need to get it directly from Microsoft.

2.	Start Juno.

3.	On the Connection menu, click Install Windows Dial-Up Networking.

4.	If Dial-Up Networking is already installed on your computer, a message appears. Click OK.

If Dial-Up Networking is not installed, a message appears informing you that Juno will install the software for you. Click OK to begin the installation process.

5.	If the Windows setup backup files are on your computer, installation begins.

If they are not on your computer, you are prompted to insert your Windows install disk or CD-ROM.

6.	After installation is complete, click Yes to restart your computer.

See also:

Install Windows Dial-Up Networking


Installing Dial-Up Networking through Windows

If for some reason you can’t install Dial-Up Networking through Juno, you can install Dial-Up Networking yourself through Microsoft Windows. You must also install TCP/IP if it hasn’t been installed already.

To install Dial-Up Networking through Windows:

1.	Make sure that your Windows installation files are on disk, CD-ROM, or that they are backed up on your computer. Because this software is part of the Windows operating system, we cannot redistribute it; you’ll need to get it directly from Microsoft.

2.	Exit Juno and any other applications that may be running.

3.	Click Start, point to Settings and then click Control Panel.

4.	In the Control Panel window, double-click Add/Remove Programs.

5.	In the Add/Remove Programs Properties dialog box, click the Windows Setup tab.

6.	In the Components list, double-click Communications.

7.	In the Communications dialog box, select the Dial-Up Networking check box.

8.	Click OK to close the Communications dialog box.

9.	In the Add/Remove Programs Properties dialog box, click OK.

10.	If the Windows distribution files are on your computer, installation begins.

If they are not on your computer, you are prompted to insert your Windows install disk or CD-ROM.

11.	After installation is complete, restart your computer and install TCP/IP.


Installing TCP/IP

After you install Dial-Up Networking, you’ll need to install TCP/IP.

To install TCP/IP:

1.	Click Start, point to Settings and then click Control Panel.

2.	In the Control Panel window, double-click Network.

3.	On the Configuration tab of the Network dialog box, you should see Dial-Up Adapter in The following network components are installed list. If TCP/IP is not in this list, you must add it. Click Add.

4.	In the Select Network Component Type dialog box, select Protocol and then click Add.

5.	In the Select Network Protocol dialog box, select Microsoft in the Manufacturers list on the left and then select TCP/IP in the Network Protocols list on the right.

6.	Click OK.

7.	If the Windows distribution files are on your computer, installation begins.

If they are not on your computer, you are prompted to insert your Windows install disk or CD-ROM.

8.	After installation is complete, restart your computer.


Juno sign up

You’re ready to select your service level now. Before you decide, take the time to learn more about each service so you can select the service that provides the best set of features for you.

To learn about and sign up for Juno Web or Juno’s basic service, follow the prompts that appear on the screen.

Note: 	If you sign up for Juno’s basic service, and later decide you’d like to try Juno Web, you can always upgrade your service.


Credit card

To complete your Juno Web sign up, you must enter a valid MasterCard, VISA, American Express, Discover credit card, or debit card number with the expiration date.

Note:	Ordering through Juno is safe. Your Juno order is encrypted (computer-encoded) and is transmitted directly to Juno's central computers for maximum security.


Billing address

So we can verify your credit card, please provide the address your bills are sent to and the phone number on record with your credit card number.

By default, Juno enters the address you typed in the Basic Information screen at the beginning of the signup process. If your billing address is different from the one shown, please enter the correct information.

Select the This is also my mailing address check box if your mailing address is the same as your billing address. Clear this check box if your mailing address is different from your billing address. We use your mailing address to send you software upgrades and welcome letters. We may also have to get in touch with you for customer service or technical support reasons.

After verifying the information is correct, click Next to continue.

Note:	We never share individual member information with our advertisers unless a member gives us permission to do so. All personal member information is kept confidential. Unlike many other companies, Juno refuses to sell mailing lists of its members’ addresses or e-mail addresses.


Mailing address

We ask for your mailing address in case we need to get in touch with you for customer service or technical support reasons, or to send you software upgrades or welcome letters.

Note:	We never share individual member information with our advertisers unless a member gives us permission to do so. All personal member information is kept confidential. Unlike many other companies, Juno refuses to sell mailing lists of its members’ addresses or e-mail addresses.


Web browser requirements

To browse the Web, you must use a special program called a browser. Microsoft Internet Explorer and Netscape Navigator are two examples of browsers.

If you are a premium service member, Internet Explorer is not required for Juno 5.0 (you can use your other Web browser). However, if you do not have Internet Explorer 4.0 or later installed on your computer, you will not be able to take advantage of certain Juno 5.0 advanced features. The following features require Internet Explorer 4.0 or later:

•	The integrated Web browser.

•	HTML e-mail (reading and writing).

Additionally, because Juno uses Internet Explorer to display Web pages, you cannot change the text size, fonts, or the colors for your messages or Web pages.

If you are a basic service member and do not have Internet Explorer 4.0 or later installed, you will not be able to access the Web or receive and write HTML e-mail.

To enhance your Juno experience, it is recommended that you install Internet Explorer. For your convenience, Internet Explorer 5.0 is included on, and can be installed directly from, the Juno 5.0 CD-ROM.

How do I?

Get Internet Explorer

Install Internet Explorer from the Juno 5.0 CD-ROM


Dial-Up Networking

Before you can connect to the Internet, you must install Dial-Up Networking. Dial-Up Networking is preinstalled on Windows 98 and recent versions of Windows 95. It may also be installed on Windows NT 4.0 or later. However, if your computer has an older version of the Windows operating system, you may have to install Dial-Up Networking.

You can install Dial-Up Networking through Juno after you’ve created an account (this way, Juno performs the installation for you). If you prefer, or if you have problems with Juno’s Dial-Up Networking installation, you can also install it yourself through Microsoft Windows.

Note:	To install Dial-Up Networking, you need the Windows distribution files (either the disks, CD-ROM, or the backup files on your computer). Because this software is part of the Windows operating system, we are not able to redistribute it.

How do I?

Install Dial-Up Networking through Juno

Install Dial-Up Networking through Windows

Troubleshoot:

Dial-Up Networking troubleshooting


 Dial-Up Networking

Juno is having trouble installing Dial-Up Networking.

If you deleted the Windows distribution files from your hard disk, you may experience errors trying to install Dial-Up Networking. Make sure you have the original copy of your Microsoft Windows installation CD-ROM or disk, and then click Retry to have Juno attempt the installation again.

If you still experience problems with the installation, you can install Dial-Up Networking yourself through Microsoft Windows. If you don’t install Dial-Up Networking, you can use your e-mail account, but you won’t be able to connect to the Web.

How do I?

Install Dial-Up Networking through Juno

Install Dial-Up Networking through Windows

Troubleshoot:

Dial-Up Networking troubleshooting


Access Number Selection

We’re always adding new access numbers, and from time to time we modify the existing access numbers. If you’ve never connected to Juno’s central computers through this copy of Juno, you’ll need to do so to get the latest access number list.

Click Next to begin a wizard that will guide you through selecting and configuring your dialing setup and then updating and selecting your access numbers.

Tip:	If you need help on a particular screen of the wizard, click the Help button located in the lower left corner.


Configure Modem

Before you can connect properly to Juno, you have to select and setup your modem. Although Juno automatically detects and configures most modems, you may have to add yours. Once you’ve set up your modem connection in Juno, you can always add or remove a modem or change the modem you use to connect to Juno.

Note:	Make sure that your phone line is plugged into your modem. If you have an external modem, make sure that the modem is turned on and that the modem cable is securely attached to your computer.

If you’re creating or changing your dialing setup, select the modem you want to use and then click Next.

To add or remove a modem, or to change the modem you use to connect to Juno, click Configure Modem on the Connection menu. In the Configure Modem dialog box, you have the following options:

Modems list	Lists all the modems that are installed on your computer. Click the modem you want to use to connect to Juno. If you don’t see your modem, click Manage Modems to add it, or click Refresh List to see if Juno automatically detects it.
Manage Modems	Opens a dialog box so you can add or remove a modem.
Refresh List	Updates the Modems list. If you installed a new modem and it does not appear in the Modems list, click Refresh List to see if Juno detects the newly installed modem.
Turn off modem speaker	Turns off the sound your modem makes when it dials and connects to another computer. Note: Hearing these various sounds can help you track your modem’s progress in successfully achieving a connection.
How do I?

Add or remove a modem

Turn off the modem speaker

Troubleshoot:

Modem and connection troubleshooting

Modem troubleshooting


Select Dialing Setup

In order for Juno to dial out from your modem, you’ll need to provide some information about the phone line your modem is connected to.

You can select either a basic dialing setup or an advanced dialing setup. Although most users should select the basic dialing setup, users who plan on connecting to Juno from more than one location (usually with a laptop computer) should select the advanced dialing setup.

Select the appropriate dialing setup and then click Next.

Basic Dialing Setup	Click this option if you plan to use Juno from one location.
Advanced Dialing Setup	Click this option if you plan to use Juno on a laptop you travel with or with a calling card. You can create multiple dialing profiles with an advanced dialing setup.


Basic Dialing Setup

When you configure a basic dialing setup, you’ll be asked for some information about the phone line your modem is connected to. This information enables Juno to dial properly from your modem.

Please provide the following information, then click Next.

What phone number will your computer be dialing from?	In the Calling From box type the phone number for the telephone line the modem is connected to.
What type of phone service do you have?	Click Tone if your phone dials using tones. Click Pulse/Rotary if your phone dials using pulses or if it’s a rotary phone. Note: Tone and pulse are types of signals your telephone uses to transmit data. If you’re not sure which type of phone line you have, push a button on your phone and listen to the receiver. If you hear a single tone, then click Tone. If you hear a series of clicks, click Pulse/Rotary. If you're still not sure whether your phone dials tone or pulse, please call your local telephone company to find out which type of service you have.
Do you need to dial an extension before a telephone number to get an outside line?	Click Yes if you are in an office or some other location that requires you to dial a number to get an outside line and then type the number in the box that appears, otherwise click No. You can also use the this box to insert calling card information, if your calling card requires you to dial a phone number, a PIN, or an access code before dialing other numbers.
Do you need to dial an extension after a telephone number?	Click Yes if you need to dial an extension after a telephone number, otherwise click No. Dialing an extension after telephone number is usually necessary at certain colleges and military bases, and for charging calls made with certain credit cards or calling cards.
Do you have to dial ‘1’ before dialing an 800 number?	Click Yes if you have to dial a ‘1’ before dialing an 800 number, otherwise, click No.
Do you have call waiting?	Click Yes if you have call waiting, and then type the code to disable call waiting in the box that appears (the code is usually *70, but if you don’t know it, please call your local phone company to find out how to turn off this feature). If you don’t have call waiting, click No. Disabling call waiting means that your connection won’t be interrupted by incoming calls. Call waiting is reenabled after you disconnect.


Advanced Dialing Setup

For most people, a basic dialing setup provides all the dialing information a computer needs to communicate over a phone line. However, if you plan on connecting to Juno with a laptop from more than one location, you should configure an advanced dialing setup. An advanced dialing setup lets you to create multiple dialing profiles, each with its own dialing information. You can then change your dialing profile as you move from location to location. An advanced dialing setup also lets you use a calling card to connect to Juno.

Please provide the following information, then click Next.

Please tell us where you are dialing from	Click the arrow to select the dialing profile you want to use. If you’ve never created a dialing profile, click Configure Dialing Options to create one.
What phone number will your computer be dialing from?	Type the phone number for the telephone line the modem is connected to.
Dialing Options	Specifies the dialing information for the currently selected dialing profile. To change the dialing information for the currently selected dialing profile, click Configure Dialing Options.
Configure Dialing Options	Opens a dialog box so you can create or modify a dialing profile.
How do I?

Create a new dialing profile

Change my dialing profile

Use a calling card to connect to Juno


Update Numbers

We’re always adding new access numbers, and from time to time we modify the existing access numbers. Any time you want an up-to-date list of access numbers, you can connect to Juno to get our latest access number list.

To update your access numbers, click Get New Access Number List. Juno dials a toll-free number to connect to its central computers and then downloads an up-to-date list of access numbers.

Once Juno has downloaded the latest access list, click Next to select the access numbers you want to use.

Troubleshoot:

Modem and connection troubleshooting

Modem troubleshooting


Access Numbers

Because you are connecting to Juno over a LAN connection, cable modem, or through DSL, you don’t need to select any access numbers. Only users who connect to Juno using a modem need to select access numbers.

Please click Next to continue.


Selection

If you connect to Juno using a modem, you’ll need to select the phone numbers (called access numbers) Juno can use to dial into the central computers.

The stars [image] next to certain phone numbers indicate recommended numbers (please note, however, that these numbers are not necessarily local calls for you). We monitor our network of access numbers on a regular basis to provide the best service possible, and we use this information about the call volume, performance, and coverage of our access numbers to make these recommendations.

Note:	A star doesn’t necessarily indicate that a number is local for you. If you’re not sure whether a particular phone number is local, please contact your local phone company.

Access Numbers	Select the check boxes next to the access numbers you want to use to connect to Juno and then click Next to continue. We recommended that you select all of the listed numbers (starred or not) that are local for you to reduce chances of getting a busy signal when you try to connect. This way, if the first number Juno dials is unavailable, Juno automatically dials one of the other numbers you’ve selected. If that number is also unavailable, Juno works its way through your list of numbers. If it tries all the numbers and still can’t connect, Juno will dial a toll-free number to connect to the central computers and update your access number list.
Modem Support	Lists the types of modem this access number supports. If you select an access number that doesn’t support your modem, you’ll still be able to connect, but not at the highest available speed. When selecting access numbers, you should first select numbers that are local for you.
Show all numbers available nationwide	Select this check box to see more access numbers.


Dialing Options/Summary

If you selected a basic dialing setup, please review your access numbers to make sure that they’re all local calls for you.

If you selected an advanced dialing setup, you’ll need to let Juno know the proper way to dial the number(s). By default, if the area code doesn't match the area code of the number that you're calling from, Juno assumes that you will dial a '1' and the area code:

•	For each phone number that requires it, select the check box under the column labeled Dial a '1' before dialing this number. If a check mark appears in the box, Juno dials the '1'.

•	For each phone number that requires it, select the check box under the column labeled Dial the area code before dialing this number. If a check mark appears in the box, Juno dials the area code.


Configure Juno Express

Before you can connect through Juno Express, you’ll need to select the service provider you signed up with.

Click the Service Provider arrow to select your service provider from the list.


Dial-Up Networking troubleshooting

Following are some problems you may encounter with the Dial-Up Networking software. For more help, click the link that best describes your problem.

What kind of problem are you experiencing?

  I get a message stating Juno was unable to install the software it needs to connect to the Web.

  I get a message stating I need a complete copy of Microsoft Windows.

  I get a Juno Dial-Up Networking error message when I try to connect to the Web.

  I get a message stating wrong information specified (RAS error code 604).

  I get a message stating out of buffers (RAS error 614).

  Juno stops responding when detecting if I have Dial-Up Networking installed.


Dial-Up Networking installation errors

Before you can connect to the Internet, you must install Dial-Up Networking. If you do not have Dial-Up Networking installed, Juno attempts to install it for you (either during your Juno installation or during your account creation).

If for some reason, Juno encounters problems installing Dial-Up Networking, you may receive a message stating that Juno was unable to install the software it needs to connect your computer to the Web.

If there are problems with Juno’s Dial-Up Networking installation, you can finish creating your account and then attempt installing it through Juno (using the Install Dial-Up Networking command on the Connection menu), or you can install it yourself through Microsoft Windows.

Note:	If you deleted the Windows distribution files from your hard disk, you will experience problems with Dial-Up Networking installation. To install Dial-Up Networking, you need the original copy of your Microsoft Windows installation CD-ROM or disk.

How do I?

Install Dial-Up Networking through Juno

Install Dial-Up Networking through Windows


A complete copy of Microsoft Windows is needed

Before you can connect to the Internet, you must install Dial-Up Networking. Dial-Up Networking is preinstalled on Windows 98 and recent versions of Windows 95. It may also be installed on Windows NT 4.0 or later. However, if your computer has an older version of the Windows operating system, you may have to install Dial-Up Networking.

To install Dial-Up Networking, you need the Windows distribution files (on disk, CD-ROM, or the backup files on your computer). Because this software is part of the Windows operating system, we are not able to redistribute it; you need to get it directly from Microsoft.


Juno Dial-Up Networking Error

If you receive a Dial-Up Networking error when trying to connect to the Web, you may need to reinstall Dial-Up Networking.

How do I?

Install Dial-Up Networking through Juno

Install Dial-Up Networking through Windows


Wrong information specified (RAS error code 604)

If you try to connect to the Web and the attempt fails, you may receive the error message: Wrong information specified (RAS error code 604). This error appears when there is a conflict between Microsoft Windows Remote Access Services (RAS) and the software component in Windows that communicates with the modem.

You can usually fix this problem by restarting Windows. If the problem persists, however, you need to remove and reinstall the modem information.

If the problem still occurs after you've removed and reinstalled your modem information, you need to reinstall Dial-Up Networking.

How do I?

Add and remove my modem

Install Dial-Up Networking through Juno

Install Dial-Up Networking through Windows


Out of buffers (RAS error 614)

If you try to connect to the Web and the attempt fails, you may receive the error message, Out of buffers (RAS error 614). This message indicates a problem with the Windows NT version of Dial-Up Networking that is used by certain Juno access numbers.

To resolve this problem temporarily, you can try updating and changing your access numbers. To permanently resolve this problem, you must install Windows NT Service Pack 4, which you can obtain through Microsoft.


Juno stops responding when detecting Dial-Up Networking installation

If Juno stops responding when detecting your Dial-Up Networking installation, please be patient. This portion of the setup can take up to 15 minutes to complete.


Modem and connection troubleshooting

Trouble connecting to Juno's central computers can be due to a number of different reasons, some of which are problems with your computer or modem, and some of which are problems with the Juno network or access numbers.

Following are some problems you may encounter with connecting to Juno and your modem. For more help, click the link that best describes your problem.

What kind of problem are you experiencing?

  When Juno tries to connect to the central computers, I hear busy signals or I don't hear a dial tone at all.

  I get a message stating Juno can’t access my modem.

  I get a message stating that my modem is currently in use by another program.

  I get a message stating that Juno can't open the COM port.

  Juno times out while trying to connect.

  The port speed of my modem is set too low.

  I get a message about a Rockwell Protocol Interface (RPI) modem.

  In the Configure Modem dialog box, there is more than one modem listed.

  In the Configure Modem dialog box, there are no modems listed.

  I selected the option to turn off the modem sound, but I still hear sounds when I connect.

  When I try to retrieve my mail, I get a message stating that Juno can't connect to the central computers.

  The central computers don't respond.

  I get a Juno Dial-Up Networking error message when I try to connect to the Web.

  I get a message stating wrong information specified (RAS error code 604).

  I get a message stating out of buffers (RAS error 614).


Modem troubleshooting

Problems with your modem can cause a variety of problems and error messages when you attempt to connect to Juno.

Following is a list of steps you can take to troubleshoot your modem:

•	Check that the modem is on (if it is an external modem) and that it is securely connected to the phone jack and the computer. Reset the modem, either by turning it off and then on again (if it is an external modem), or by restarting your computer (if it is an internal one).

•	Make sure the phone line is available. If you have a dedicated modem line, plug a phone in to check whether there's a dial tone.

•	If your modem is external, then you may have trouble due to a faulty modem cable. Cables designed for use with modems support hardware flow control. If you suspect that your modem cable is faulty or incorrectly wired, try replacing it at your local computer store.

•	Verify that no other applications are currently using your modem (such as Web browsers, fax software, phone answering software, and online screen savers.) You can press Ctrl+Alt+Del to see what other applications are running. Exit any of these applications that may be running (don’t just minimize them).

Be especially careful to disable any fax or voice mail programs on your computer; some of them can claim a COM port for incoming messages through programs running in DOS, even if you have exited out of the application in Windows. If you’re not sure how to do this, please consult the manual that came with your computer or with your communications software.

•	Make sure your modem setup is properly configured (for example, you may need to dial a number to get an outside line, but did not specify this in you modem setup).

Note:	There also may be a temporary technical problem with Juno’s central computers. If you checked everything on this list and still have problems, you should attempt to connect again at a later time.


Busy signals and no dial tone

Busy signal before you finish dialing

If you get a fast busy signal before you've finished dialing the access number, then your dialing setup may not be properly configured. For example, if you need to dial a certain number to get an outside line, you must specify that number in your dialing setup.

To fix this problem, make sure that you’ve properly configured your dialing setup (either a basic dialing setup or advanced dialing setup).

Busy signal after you finished dialing

If you get a busy signal only after your modem finishes dialing the access number, then the access number is probably experiencing heavy traffic or other problems. You may want to try the number at a different time of day, or you may want to try a different access number.

To verify that the access number is working properly, dial the number using your telephone. If you don't hear the modem handshaking sounds (the connection screech), there may be a temporary problem with that access number. Please try again later, or update and change your access numbers.

No dial tone

If Juno doesn’t detect a dial tone when you try to connect to Juno’s central computers, then your modem may not be properly connected to your phone line or computer, or your phone line may not be working.

For information on how to fix this problem, see Modem troubleshooting.


Juno can't access modem

If you try to connect to Juno and get an error message stating that Juno cannot access your modem, there’s probably a conflict between your modem and another application over the use of your computer's COM port.

For information on how to fix this problem, please see Modem troubleshooting.


Modem already in use by another program

If you try to connect to Juno and get a message stating that your modem is in use by another program, there’s probably a conflict between your modem and another application over the use of your computer's COM port.

For information on how to fix this problem, please see Modem troubleshooting.


Juno can't open COM port

If Juno can’t open the COM port, there’s probably another program running that’s using your modem and/or COM port.

For information on how to fix this problem, please see Modem troubleshooting.


Juno times out while trying to connect

Juno may time out while trying to connect to the central computers because of heavy call volume, an incompatibility between your modem and an access number, a problem with your local access number, or a problem with your modem configuration.

To verify that the access number is working properly, dial the number using your telephone. If you don't hear the modem “handshaking sounds” (the connection screech), there may be a temporary problem with that access number. Pleas try again later or update and change your access numbers.

If you can dial out, but your connection times out repeatedly, you may need to change your access numbers.

For information on how to fix this problem, please see Modem troubleshooting.


The port speed of your modem is set too low

You may find that Juno sets the port speed (or baud rate) of your modem to 9,600 bps (bits per second) even though the modem is capable of running at higher speeds. This occurs when Juno detects on your computer an outdated serial port (UART chip) that won't run reliably at higher port speeds.

To resolve this problem, you may need to manually change your modem’s port speed.

To change your modem’s port speed (baud rate):

1.	Click the Start button, point to Settings and then click Control Panel.

2.	In the Control Panel window, double-click the Ports icon.

In the dialog box that appears, change the baud rate for the COM port you are using. For help on a specific item this dialog box, click [image] in the upper-right corner of the dialog box, and then click the item.


RPI modem
RPI modems

If you’re using an RPI modem without the proper drivers, you’ll see an error message that mentions the “Rockwell Protocol Interface.” (These drivers perform error checking and flow control, features necessary for modems to transmit data at high speeds.) If you purchased your modem separately from your computer, you should have also received the driver software on a floppy disk. If not, you should contact either your computer or modem manufacturer to obtain the driver.

You can check for the following files on your computer to determine whether or not the RPI drivers are already installed on your system:

•	C:\WINDOWS\SYSTEM\ROKRPISH.VXD

•	C:\WINDOWS\SYSTEM\ROKHOOK.VXD

•	C:\WINDOWS\SYSTEM\ROKV42.VXD

If these files are somewhere else on your system, move them to the correct folder and restart the computer before trying again with Juno.


Juno detected more than one modem

Juno makes use of the Windows hardware profile of your modem or modems. If Windows detects more than one modem installed on your computer, Juno may not be able to tell which is the preferred modem or modem profile.

If you have only one modem installed on your computer, choose the modem from the list Juno provides that best matches the type of modem you’re currently using.

If you have more than one modem installed on your computer, choose the modem from the list Juno provides that best matches the modem you’d currently like to use with Juno.


Windows doesn't list any modems for this computer

Juno uses the Windows hardware profile of your modem or modems. If Windows can’t detect that you have a modem installed on your computer, Juno won't be able to detect the modem either.

How do I?

Add a modem


Modem sound won't turn off

Even if you've turned off the modem speaker through Juno, you may still hear the connection sounds your modem makes. In this case, you’ll need to change another setting.

To resolve this problem:

1.	On the Connection menu, click Configure Modem.

2.	In the Modems list, select your modem.

3.	Click Manage Modems.

4.	In the Modem Properties dialog box, click the Connection tab.

5.	On the Connection tab, click Advanced.

6.	In the Advanced Connection Settings dialog box, type &m0 (the number zero) in the Extra settings box.

7.	Click OK to close the dialog boxes.


Juno can't connect to the central computers to retrieve my mail

Juno may not be able to retrieve mail over an existing Internet connection established by an Internet Service Provider (ISP) or Local Area Network (LAN). The failure may be due to a problem with your direct Internet connection, or it may be due to a problem with Juno's central computers.

If you’re unable to connect to the Internet using your ISP or LAN, then the problem most likely lies with your Internet service. Please contact your ISP or system administrator directly.

If you’re able to connect to the Internet with your ISP or LAN but are unable to retrieve your Juno mail through the connection, then Juno's central computers aren’t responding. This may be due to heavy call volume (peak hours are Monday through Friday, 6 PM - 10 PM EST), or it may be due to a temporary problem such as a power outage. Either way, try again a little later to achieve a successful connection.


The central computers don't respond

If Juno’s central computers don’t respond, the central computers and access numbers may be experiencing heavy network traffic. Please try connecting again at a different time of day.

If this situation persists, there may be a problem with your modem or modem setup rather than a network problem.

For information on how to fix this problem, please see Modem troubleshooting.


E-mail troubleshooting

Following are some problems you may encounter with your e-mail messages. For more help, click the link that best describes your problem.

What kind of problem are you experiencing?

  A message I sent was returned to me as undeliverable.

  I get a message returned to me stating the mail quota was exceeded.

  When I click a hyperlink in a message I've received, I am not connected to the Web.

  Images in a message I received don't display.

  I get a message stating that Juno could not open my mailbox files.

  Juno doesn't start when I click on a mail-related link in Internet Explorer and I want it to start.

  Juno starts when I click on a mail-related link in Internet Explorer although I disabled this setting.


Messages returned as undeliverable

Mail may be returned to you as undeliverable for various reasons. If this happens, double-check the accuracy of the e-mail address of the person you’re trying to reach and, if possible, try to find out if this person has been having problems receiving e-mail recently.

Mail is sometimes returned (from Juno or from another Internet Service Provider) with the message Mail quota exceeded if the intended recipient's mailbox is full or because the account has become inactive.

•	A full mailbox means that this account has reached the limit for how much mail can accumulate without being downloaded

•	An inactive account indicates that this member hasn’t used the account for a term set by the Internet Service Provider.

You don’t need to respond to the message stating that your original message could not be delivered.

See also:

About mail transmission limits


Hyperlinks in e-mail don't connect me to the Web

If you click a hyperlink in a message you’ve received and you’re not automatically connected to the Web, the link may be too long to be displayed in one line of an e-mail message.

If the hyperlink is longer than one line, you can copy the hyperlink text, paste it in the address bar of the Web screens, and then click Go.

To resolve this problem:

1.	If the hyperlink is longer than one line, select the hyperlink text.

2.	Click Copy on the Edit menu.

3.	Click the Web screen and connect to the Web.

4.	Select the text in the address bar.

5.	Click Paste on the Edit menu.

6.	Click Go on the Browser toolbar.


Images in HTML mail don't display

If you’re not connected to the Web when you view an HTML message in the Read screen, you may see broken link icons instead of images. Images in HTML messages are sometimes links to images on a Web site, rather than just images that are downloaded with the message.

To fix this problem, try connecting to the Web and then viewing the message again.


Mailbox files

A file in your mail directory has been corrupted; however, this does not mean that your mail has been lost. To recover your messages, please contact Technical Support using the Contact Juno wizard.


Default e-mail program in Microsoft Internet Explorer

Juno doesn’t start when I click on a mail-related link in Microsoft Internet Explorer and I want it to start.

It’s possible that although you configured Juno as your default e-mail program (that is, you selected the Always use Juno for reading and writing mail check box in the Other E-mail Preferences dialog box), another e-mail program starts when you click a mail-related link in Internet Explorer. This can occur when Internet Explorer is configured to use a different e-mail program, which may override your Juno setting. To fix this problem, change the default e-mail program in Internet Explorer to Juno.

Juno starts when I click on a mail-related link in Internet Explorer although I disabled this setting.

Even though you clear the Always use Juno for reading and writing mail check box in the Other E-mail Preferences dialog box, Internet Explorer will continue to use the last e-mail program that was set as the default—in this case, Juno. To use a different e-mail program when using Internet Explorer, you must change the default e-mail program in Internet Explorer to your desired e-mail program.


Web browsing troubleshooting

Following are some problems you may encounter while browsing the Web. For more help, click the link that best describes your problem.

What kind of problem are you experiencing?

  When I click an advertisement, I get a message stating the link is expired.

  When I try to go to a Web page or a Web site, I get one of the following messages:

No DNS entry

Page or file not found

A connection with the server could not be established

Unable to display Web page

  I was disconnected from the Web.

  A message appears stating that Juno can't detect a permanent connection.

  When detecting to see if I am already connected to the Internet, Juno stops responding.

  I get a message stating that Juno can't configure my Web browser's proxy.

  Juno doesn't respond when I type an address that uses ftp:// before the address.


Expired advertisements

Many of the ads you see while using Juno have preset expiration dates determined by their sponsor. If you click an ad and get the message This link has expired, that means the ad’s expiration date has passed.

If you’re interested in an ad and know the advertiser’s Web site address, please visit that Web site for more information.


Unable to display Web page

For a variety of reasons, Web pages are sometimes unavailable. When this happens, you may get one of the following messages when you click a link on a Web page or type an address in the address bar:

•	No DNS entry

•	Page or file not found

•	A connection with the server could not be established

•	Unable to display Web page

All of these messages indicate that the Web page you are jumping to is currently not available. This Web page may not be currently available for a number of reasons: You may not be currently connected to the Web, you may have mistyped the address, or the page may simply no longer exist.

To resolve this problem:

1.	Make sure you typed the Web site address correctly.

2.	Make sure you’re currently connected to the Web. If you connect to the Web using a modem, you can check the status of your connection in the status bar.

If you’re connected to the Web and you typed the address correctly, then the site you’re trying to visit is experiencing problems or the page is no longer available. You may want to try visiting this page again at a later time.


You are disconnected from the Web

Temporary network problems may cause you to be disconnected from the Web. If this happens, please try connecting again at another time.

If you use a modem, you are also disconnected from the Web when you switch to the Read or Write screen for a certain amount of time (usually a few minutes). When you switch to the Read or Write screen, after about a few minutes, a dialog box appears that asks if you want to disconnect from the Web. If you don’t cancel this dialog box within the allotted time, you are disconnected from the Web automatically.


Juno can't detect a permanent connection

Juno verifies connections to the Web by trying to reach Juno's home page at http://www.juno.com. However, if Juno’s Web server is busy or your corporate network has limited access to the Web through an internal proxy server, the attempt may fail.

If Juno can’t detect a permanent connection, it will ask you whether or not a permanent network connection exists. Click Yes.


Juno stops responding when detecting Internet connection

If you find that Juno stops responding while it’s checking to see if you have an Internet connection in place, please be patient. This portion of Juno’s Web setup can take up to 15 minutes to complete.


Juno can't configure your Web browser's proxy

When connecting to the Web, you may see the message Juno can’t configure your Web browser proxy, for the following reasons:

•	You're using a version of Microsoft Internet Explorer earlier than 3.0 or a version of Netscape Navigator earlier than 3.0.

•	You're on a corporate or university network and you don't have permission to change any of the settings on your computer or your Web browser.

If you're using an outdated Web browser, please upgrade to the latest version. If you suspect you don't have permission to change your computer or browser settings, please consult your system administrator.

How do I?

Get Internet Explorer

Install Internet Explorer from the Juno 5.0 CD-ROM

See also:

Users without Microsoft Internet Explorer


This connection method is no longer supported

Juno no longer allows you to connect to our advertiser’s Web sites through other Internet Service Providers.


Navigating to an FTP directory

If you’re browsing the Web and type an address for a location on an FTP server (a server that uses the File Transfer Protocol to let users to upload and download files through the Internet or network), Juno may stop responding.

Note:	The address of a location on an FTP server begins with ftp:// instead of http://.

To fix this problem, you must modify a setting in Microsoft Internet Explorer. Specifically, you’ll need to disable the folder view for FTP sites.

To disable Internet Explorer’s folder view for FTP sites:

1.	On the Options menu, click Web Preferences.

2.	In the Juno Web Preferences dialog box, under Web Browser Settings click Internet Options.

3.	In the Internet Options dialog box, click the Advanced tab.

4.	Scroll through the settings until you reach Browsing.

5.	Under Browsing, clear the Enable folder view for FTP sites check box.

6.	Click OK.